Blackboard incident

Learn SaaS - US-EAST-1 Region - Multiple Sites Inaccessible

Critical Resolved View vendor source →

Blackboard experienced a critical incident on October 20, 2025 affecting Blackboard - SaaS (US) and BB Annotate, lasting 17h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:04 PM UTC
Resolved
Oct 21, 2025, 06:37 AM UTC
Duration
17h 33m
Detected by Pingoru
Oct 20, 2025, 01:04 PM UTC

Affected components

Blackboard - SaaS (US)BB Annotate

Update timeline

  1. investigating Oct 20, 2025, 01:04 PM UTC

    We are experiencing intermittent issues caused by a widespread AWS outage. Our engineers are engaged in mitigation efforts with the service provider. We regret the disruption and are working to resolve this as quickly as possible.

  2. identified Oct 20, 2025, 01:33 PM UTC

    We are continuing to work closely with our service provider to resolve the issue. We will share an ETA as soon as it becomes available.

  3. identified Oct 20, 2025, 02:10 PM UTC

    We are still actively engaged with our service provider on mitigation efforts. We appreciate your patience and will provide an ETA as soon as it is confirmed.

  4. identified Oct 20, 2025, 03:37 PM UTC

    We are aware the issue is still impacting service. We're collaborating closely with our service provider and will provide our next update by 1:00 PM EDT or sooner if we have additional information.

  5. identified Oct 20, 2025, 05:16 PM UTC

    We are observing partial service recovery. We are still engaged with our service provider to address the remaining affected services. We sincerely apologize for the ongoing disruption and any inconvenience. Our next update is expected by 2:30 PM EDT or Sooner.

  6. identified Oct 20, 2025, 06:37 PM UTC

    We're continuing to see signs of recovery, but full restoration is still in progress. Our teams are working actively with our service provider to resolve the outstanding issues. We will provide our next full update by 3:30 PM EDT or sooner.

  7. identified Oct 20, 2025, 07:52 PM UTC

    Several affected systems have recovered. Our service provider is continuing work to resolve the performance degradation issues in the remaining environments.

  8. monitoring Oct 20, 2025, 09:14 PM UTC

    Our service provider implemented a fix, resulting in the recovery of multiple services. We have observed clients operating normally and are continuing to monitor the results.

  9. resolved Oct 21, 2025, 06:37 AM UTC

    This incident has been resolved.