Blackboard incident

Illuminate Data Refresh Issue -- Asia Pacific Region

Major Resolved View vendor source →

Blackboard experienced a major incident on January 2, 2026 affecting Illuminate, lasting 3d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2026, 12:03 PM UTC
Resolved
Jan 05, 2026, 01:50 PM UTC
Duration
3d 1h
Detected by Pingoru
Jan 02, 2026, 12:03 PM UTC

Affected components

Illuminate

Update timeline

  1. investigating Jan 02, 2026, 12:03 PM UTC

    We are currently experiencing issues with the data pipeline in the Asia-Pacific (Sydney) region, which is preventing data from being refreshed. Our team is actively working to resolve the issue and restore full functionality.

  2. monitoring Jan 05, 2026, 08:59 AM UTC

    A fix has been implemented, and the data pipeline is back online. Clients in the Asia-Pacific (Sydney) region should now see refreshed data. We are continuing to monitor the results.

  3. resolved Jan 05, 2026, 01:50 PM UTC

    This incident has been resolved and it was observed that data pipelines are operating normally for all clients.