Blackboard incident

Ally Immersive Reader Alternative Format Issue - Global issue

Notice Resolved View vendor source →

Blackboard experienced a notice incident on November 14, 2025 affecting Ally - Canada and Ally - Asia Pacific and 1 more component, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 03:50 PM UTC
Resolved
Nov 14, 2025, 08:09 PM UTC
Duration
4h 18m
Detected by Pingoru
Nov 14, 2025, 03:50 PM UTC

Affected components

Ally - CanadaAlly - Asia PacificAlly - EuropeAlly - North AmericaAlly - Australia

Update timeline

  1. investigating Nov 14, 2025, 03:50 PM UTC

    Ally Immersive Reader Alternative Format Issue - Ally is currently experiencing an issue globally where attempting to download Immersive Reader alternative formats is resulting in an error. Our teams are currently investigating this. All other Ally components remain operational.

  2. monitoring Nov 14, 2025, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2025, 08:09 PM UTC

    This incident has been resolved.