Blackboard incident

Platform Extensions - Outage for US-East

Major Resolved View vendor source →

Blackboard experienced a major incident on November 18, 2025 affecting Platform Extensions (NAHE & LAC), lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 04:16 PM UTC
Resolved
Nov 19, 2025, 07:52 PM UTC
Duration
1d 3h
Detected by Pingoru
Nov 18, 2025, 04:16 PM UTC

Affected components

Platform Extensions (NAHE & LAC)

Update timeline

  1. investigating Nov 18, 2025, 04:16 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 18, 2025, 04:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 18, 2025, 06:54 PM UTC

    The team is continuing to investigate the issue.

  4. identified Nov 18, 2025, 09:27 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Nov 19, 2025, 12:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 19, 2025, 07:52 PM UTC

    This incident has been resolved.