Blackboard incident
Ally D2L Brightspace Integration Authentication Token Expiration - US
Blackboard experienced a notice incident on November 12, 2025 affecting Ally - North America, lasting 5d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 12, 2025, 02:13 PM UTC
Our development team has identified an issue with the authentication token refresh process for US Brightspace integrations which is impacting score indicators, feedback previews, quick fixes and course loading and processing of content. In order to refresh these tokens, Brightspace administrators should submit a support ticket using the link below so that our support engineering team can perform the new authentication steps. In the mean time the development team is treating this as a high priority and will continue identifying root causes and solutions going forward. https://support.anthology.com/s/?language=en_US
- monitoring Nov 14, 2025, 02:52 PM UTC
The Ally team continues to monitor as tokens are refreshed.
- monitoring Nov 14, 2025, 03:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 04:36 AM UTC
This incident has been resolved, and it was observed that clients are operating normally.