Blackboard experienced a minor incident on December 10, 2025 affecting Blackboard - SaaS - Global, lasting 2d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2025, 07:44 AM UTC
We are aware of the email issue that users are encountering while sending emails from Blackboard. Our teams are investigating this on priority to have this addressed as soon as possible.
- investigating Dec 10, 2025, 08:16 AM UTC
Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update as soon as more information becomes available.
- investigating Dec 10, 2025, 09:41 AM UTC
We are continuing to investigate this issue. Will provide the next update by 6:30 AM ET
- investigating Dec 10, 2025, 11:29 AM UTC
Our engineering team is continuing to work on a fix for this issue. Will provide the next update by 9:00 AM ET.
- investigating Dec 10, 2025, 02:18 PM UTC
Our engineers are actively continuing their work to resolve the email issue. We recognize the need for uninterrupted service and sincerely apologize for any disruption or inconvenience this may be causing.
- investigating Dec 10, 2025, 04:11 PM UTC
Our engineers are continuing their efforts on the fix. We will provide an ETA as soon as one is available and confirmed.
- investigating Dec 10, 2025, 06:47 PM UTC
Our Engineers are actively continuing their efforts toward the fix. We are still working to establish a confirmed ETA and will share it immediately once available.
- monitoring Dec 11, 2025, 03:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 08:15 PM UTC
This incident has been resolved.