- Detected by Pingoru
- Jun 25, 2026, 03:24 PM UTC
- Resolved
- Jun 25, 2026, 05:17 PM UTC
- Duration
- 1h 53m
Affected: Management Console
Timeline · 3 updates
-
identified Jun 25, 2026, 03:24 PM UTC
Our teams are working on restoring functionality in normal parameters. Currently users might experience issues while browsing through the appliance (portlets not loading, reports not generating and policies not saving successfully). Endpoint Protection is not affected.
-
monitoring Jun 25, 2026, 03:37 PM UTC
We believe the issue that caused the performance degradation has been fixed. We are monitoring the stability of the appliance.
-
resolved Jun 25, 2026, 05:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 10:56 AM UTC
- Resolved
- Jun 04, 2026, 11:49 AM UTC
- Duration
- 53m
Affected: Email Security
Timeline · 3 updates
-
investigating Jun 04, 2026, 10:56 AM UTC
We are investigating an issue, following the update earlier Today, that causes the EEMS tab to be missing from UI. As a workaround customers can log in directly to Mesh by accessing https://hub-eu.emailsecurity.app/ and selecting the GravityZone IdP login method from the page
-
monitoring Jun 04, 2026, 11:11 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jun 04, 2026, 11:49 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 08:39 AM UTC
- Resolved
- May 20, 2026, 09:37 AM UTC
- Duration
- 58m
Affected: Licensing
Timeline · 2 updates
-
monitoring May 20, 2026, 08:39 AM UTC
We've received reports of errors related to licensing server when creating a company with Trial or Monthly License Trial. We believe the situation no longer occurs and we are monitoring the stability of the system
-
resolved May 20, 2026, 09:37 AM UTC
The situation is resolved and all the licensing flows are stable.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 12:52 PM UTC
- Resolved
- May 18, 2026, 02:45 PM UTC
- Duration
- 1h 52m
Affected: LicensingLicensingLicensingLicensingLicensing
Timeline · 4 updates
-
investigating May 18, 2026, 12:52 PM UTC
We are investigating an issue causing new license keys validation to fail with "Server Unavailable" error. Our teams are working on remediating this. Existing licenses are not affected and endpoint protection is not affected.
-
identified May 18, 2026, 01:21 PM UTC
We have identified the cause of the issue affecting the new license keys validation to fail with "Server Unavailable" error. Our team is actively working on implementing a solution to restore full functionality. We appreciate your understanding and will continue to provide updates on our progress.
-
monitoring May 18, 2026, 01:24 PM UTC
The issue causing new license keys validation to fail with "Server Unavailable" error, has been fixed. We are currently monitoring to ensure stability and full restoration of services. Thank you for your patience as we work to confirm the resolution.
-
resolved May 18, 2026, 02:45 PM UTC
The incident affecting the licensing flow has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 04:30 PM UTC
- Resolved
- May 05, 2026, 05:58 PM UTC
- Duration
- 1h 27m
Affected: GravityZone -> Endpoint Communication
Timeline · 3 updates
-
identified May 05, 2026, 04:30 PM UTC
We are aware of an issue affecting the communication between GravityZone and managed endpoints. Some customers may notice delays in communications between endpoints and GravityZone resulting in some endpoints appearing offline in the console, even though they are online. Additionally, configuration policy changes and tasks assigned to endpoints may experience time delays. Our teams are working on a fix.
-
monitoring May 05, 2026, 05:17 PM UTC
A fix has been implemented for the issue affecting communication between GravityZone and managed endpoints. We are currently monitoring to ensure stability of the solution and to confirm all services are now operating normally.
-
resolved May 05, 2026, 05:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2026, 01:03 PM UTC
- Resolved
- Mar 11, 2026, 04:09 PM UTC
- Duration
- 3h 5m
Affected: GravityZone Control Center Single Sign-On (gravityzone.bitdefender.com)
Timeline · 6 updates
-
investigating Mar 11, 2026, 01:03 PM UTC
GravityZone login services are currently unavailable affecting all GravityZone Cloud instances. Our team is actively investigating the issue. Users may be unable to log in at this time. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally.
-
identified Mar 11, 2026, 02:20 PM UTC
We have identified the cause of the issue affecting the GravityZone login services. Our team is working on implementing a fix. Further updates will be provided.
-
identified Mar 11, 2026, 03:21 PM UTC
Login using SSO on GravityZone Cloud Instance 1 should now work as expected.
-
identified Mar 11, 2026, 03:46 PM UTC
We are continuing to work on a fix for this issue.
-
monitoring Mar 11, 2026, 03:53 PM UTC
A fix has been implemented for the issue affecting the GravityZone login services on GravityZone Cloud instance 2 and 3 as well. We are currently monitoring to ensure stability of the solution.
-
resolved Mar 11, 2026, 04:09 PM UTC
Access to all GravityZone Cloud instances has been restored. During this incident, endpoint protection was not impacted, and all other services within GravityZone remained operational. We would like to express our gratitude for your cooperation and continued trust in our services.
Read the full incident report →
Critical February 4, 2026 - Detected by Pingoru
- Feb 04, 2026, 06:49 PM UTC
- Resolved
- Feb 04, 2026, 07:08 PM UTC
- Duration
- 19m
Affected: GravityZone Control Center Single Sign-On (gravityzone.bitdefender.com)
Timeline · 2 updates
-
investigating Feb 04, 2026, 06:49 PM UTC
GravityZone login services are currently unavailable. Our team is actively investigating the issue. Users may be unable to log in at this time. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally.
-
resolved Feb 04, 2026, 07:08 PM UTC
Access to GravityZone Cloud via SSO has been restored. During this incident, endpoint protection was not impacted, and all other services within GravityZone remained operational. We would like to express our gratitude for your cooperation and continued trust in our services.
Read the full incident report →
- Detected by Pingoru
- Jan 20, 2026, 04:54 PM UTC
- Resolved
- Jan 20, 2026, 09:00 PM UTC
- Duration
- 4h 6m
Affected: Management Console
Timeline · 5 updates
-
investigating Jan 20, 2026, 04:54 PM UTC
We are currently investigating an issue impacting the accessibility of certain sections of the management console. Some areas load slower than usual and login to the platform might also be affected
-
identified Jan 20, 2026, 05:43 PM UTC
We have identified the cause of the issue affecting the accessibility of specific sections of the management console. Our team is actively working on implementing a solution to restore full functionality. We appreciate your understanding and will continue to provide updates on our progress.
-
identified Jan 20, 2026, 07:08 PM UTC
Login issues have been solved. Our teams are still working to address the slow performance of the platform.
-
monitoring Jan 20, 2026, 08:31 PM UTC
The issue impacting the accessibility of certain sections of the management console has been fixed. We are currently monitoring to ensure stability and full restoration of services. Thank you for your patience as we work to confirm the resolution.
-
resolved Jan 20, 2026, 09:00 PM UTC
The issue affecting the accessibility of specific sections of the management console has been resolved. Throughout the incident, your endpoint protection remained fully operational, ensuring the safeguarding of critical system components. While data processing experienced a slowdown during the incident, no events or data were compromised or lost. We would like to express our gratitude for your cooperation and continued trust in our services.
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2025, 08:56 AM UTC
- Resolved
- Dec 18, 2025, 09:16 AM UTC
- Duration
- 20m
Affected: Management Console
Timeline · 2 updates
-
investigating Dec 18, 2025, 08:56 AM UTC
We are currently investigating login failures for a subset of GravityZone users. Users might notice "An error occured while connecting to the backend server" message. Our teams are working on restoring the functionality. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally
-
resolved Dec 18, 2025, 09:16 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 15, 2025, 12:31 PM UTC
- Resolved
- Dec 15, 2025, 01:00 PM UTC
- Duration
- 28m
Affected: Management Console
Timeline · 2 updates
-
investigating Dec 15, 2025, 12:31 PM UTC
We are currently investigating login failures for a subset of GravityZone users. Our teams are working on restoring the functionality It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally
-
resolved Dec 15, 2025, 01:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 28, 2025, 11:59 AM UTC
- Resolved
- Nov 28, 2025, 07:16 PM UTC
- Duration
- 7h 16m
Affected: Mobile SecurityMobile SecurityMobile Security
Timeline · 3 updates
-
investigating Nov 28, 2025, 11:59 AM UTC
We’re actively tracking the reports on issues with new agent activations with our Security for Mobile solution. This issue, first seen on 26th November 2025 18:35 UTC, affects both new installations of Android and iOS endpoints and blocks such endpoints from activating successfully. Please note that this incident does not cause any data loss or affects the current mobile endpoints in any other way. No action is needed from you at this time. We appreciate your patience and support as we continue to work on a resolution and assure that efforts will be made to avoid a similar situation in the future.
-
investigating Nov 28, 2025, 03:25 PM UTC
We are continuing to investigate the issue. Our teams are actively working to identify the root cause and restore normal service. We will provide another update as soon as more details are available. Thank you for your patience.
-
resolved Nov 28, 2025, 07:16 PM UTC
The incident has been resolved. Activations for both Android and iOS devices is now working as expected.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 04:53 PM UTC
- Resolved
- Nov 18, 2025, 08:38 PM UTC
- Duration
- 3h 44m
Affected: GravityZone -> Endpoint Communication
Timeline · 3 updates
-
investigating Nov 18, 2025, 04:53 PM UTC
We are aware of an issue affecting the communication between GravityZone and managed endpoints. Some customers may notice delays in communications between endpoints and GravityZone resulting in some endpoints appearing offline in the console, even though they are online. Additionally, configuration policy changes and tasks assigned to endpoints may experience time delays. Installing Bitdefender Endpoint Security Tools using lightweight installation packages may fail. However, installations using full kits will work without issues. Endpoint protection is unaffected, and all endpoints remain protected. Our team is actively investigating the cause and will keep you informed.
-
monitoring Nov 18, 2025, 05:23 PM UTC
A fix has been implemented for the issue affecting communication between GravityZone and managed endpoints. We are currently monitoring to ensure stability of the solution and to confirm all services are now operating normally.
-
resolved Nov 18, 2025, 08:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 12, 2025, 11:45 AM UTC
- Resolved
- Nov 12, 2025, 01:53 PM UTC
- Duration
- 2h 8m
Affected: Management ConsoleManagement ConsoleManagement Console
Timeline · 2 updates
-
investigating Nov 12, 2025, 11:45 AM UTC
We are investigating an issue that causes download failure for Linux full kit package, 64 bit. As a workaround you can use Linux Downloader for new installs.
-
resolved Nov 12, 2025, 01:53 PM UTC
The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 08:24 PM UTC
- Resolved
- Nov 10, 2025, 12:28 PM UTC
- Duration
- 5d 16h
Affected: WindowsManagement ConsoleManagement Console
Timeline · 2 updates
-
monitoring Nov 04, 2025, 08:24 PM UTC
On November 4, 2025, an update of GravityZone inadvertently triggered an auto-installation of the firewall module for a limited subset of our MDR service customers, leading to firewall and blocklist rules affecting traffic on some endpoints. Endpoint protection and communications with GravityZone were not impacted and all other GravityZone services remained fully functional. Resolution: Our teams released an emergency fix at 17:12 UTC to stop the rollout of the firewall module to additional endpoints and are diligently working with affected customers to restore their previous firewall settings. Going Forward: We recommend our customers to check the firewall statuses on all their workstations and servers and reach out to Bitdefender support to get help restoring their firewall settings if needed. Current Status: Working with customers to restore firewall settings.
-
resolved Nov 10, 2025, 12:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 09:24 AM UTC
- Resolved
- Oct 09, 2025, 10:23 AM UTC
- Duration
- 59m
Affected: GravityZone Control Center Single Sign-On (gravityzone.bitdefender.com)Management Console
Timeline · 3 updates
-
investigating Oct 09, 2025, 09:24 AM UTC
GravityZone Login is currently experiencing issues for GravityZone Cloud Instance 1. Our team is actively investigating the issue. Users may be unable to log in at this time. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally. Error displayed: Authentication failed. Wrong username or password Login should be possible after several attempts.
-
monitoring Oct 09, 2025, 09:46 AM UTC
A fix has been implemented for the issue affecting the GravityZone login services on GravityZone Cloud Instance 1. We are currently monitoring to ensure stability of the solution.
-
resolved Oct 09, 2025, 10:23 AM UTC
Access to GravityZone Cloud Instance 1 has been restored. During this incident, endpoint protection was not impacted, and all other services within GravityZone remained operational.
Read the full incident report →
- Detected by Pingoru
- Oct 03, 2025, 12:09 PM UTC
- Resolved
- Oct 03, 2025, 03:05 PM UTC
- Duration
- 2h 56m
Affected: Email SecurityEmail SecurityEmail Security
Timeline · 2 updates
-
investigating Oct 03, 2025, 12:09 PM UTC
We are currently investigating an issue impacting the Link Scan feature that returns "Network timeout" on some emails. We will provide further updates as soon as we have more information.
-
resolved Oct 03, 2025, 03:05 PM UTC
This incident has been resolved.
Read the full incident report →
Critical September 19, 2025 - Detected by Pingoru
- Sep 19, 2025, 01:01 AM UTC
- Resolved
- Sep 20, 2025, 08:05 AM UTC
- Duration
- 1d 7h
Affected: Email SecurityEmail SecurityEmail Security
Timeline · 5 updates
-
investigating Sep 19, 2025, 01:01 AM UTC
Email service is currently down for a small number of customers and we are investigating.
-
investigating Sep 19, 2025, 07:31 AM UTC
Our teams are still working on restoring functionality, You can follow the dedicated status page for further updates
-
identified Sep 19, 2025, 08:19 AM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Sep 19, 2025, 03:40 PM UTC
Service has been restored and we are monitoring the results.
-
resolved Sep 20, 2025, 08:05 AM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2025, 06:30 PM UTC
- Resolved
- Sep 10, 2025, 06:30 PM UTC
- Duration
- —
Timeline · 1 update
Read the full incident report →
