Bitdefender GravityZone incident
Server Unavailable error when validating a license key
Bitdefender GravityZone experienced a major incident on May 18, 2026 affecting Licensing and Licensing and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 12:52 PM UTC
We are investigating an issue causing new license keys validation to fail with "Server Unavailable" error. Our teams are working on remediating this. Existing licenses are not affected and endpoint protection is not affected.
- identified May 18, 2026, 01:21 PM UTC
We have identified the cause of the issue affecting the new license keys validation to fail with "Server Unavailable" error. Our team is actively working on implementing a solution to restore full functionality. We appreciate your understanding and will continue to provide updates on our progress.
- monitoring May 18, 2026, 01:24 PM UTC
The issue causing new license keys validation to fail with "Server Unavailable" error, has been fixed. We are currently monitoring to ensure stability and full restoration of services. Thank you for your patience as we work to confirm the resolution.
- resolved May 18, 2026, 02:45 PM UTC
The incident affecting the licensing flow has been resolved.