Bitdefender GravityZone incident

Communication Delay between GravityZone Cloud and Endpoints

Minor Resolved View vendor source →
Started
May 05, 2026, 04:30 PM UTC
Resolved
May 05, 2026, 05:58 PM UTC
Duration
1h 27m
Detected by Pingoru
May 05, 2026, 04:30 PM UTC

Affected components

GravityZone -> Endpoint Communication

Update timeline

  1. identified May 05, 2026, 04:30 PM UTC

    We are aware of an issue affecting the communication between GravityZone and managed endpoints. Some customers may notice delays in communications between endpoints and GravityZone resulting in some endpoints appearing offline in the console, even though they are online. Additionally, configuration policy changes and tasks assigned to endpoints may experience time delays. Our teams are working on a fix.

  2. monitoring May 05, 2026, 05:17 PM UTC

    A fix has been implemented for the issue affecting communication between GravityZone and managed endpoints. We are currently monitoring to ensure stability of the solution and to confirm all services are now operating normally.

  3. resolved May 05, 2026, 05:58 PM UTC

    This incident has been resolved.

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