Bitdefender GravityZone incident

Communnication delay between GravityZone Cloud and Endpoints

Minor Resolved View vendor source →

Bitdefender GravityZone experienced a minor incident on November 18, 2025 affecting GravityZone -> Endpoint Communication, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 04:53 PM UTC
Resolved
Nov 18, 2025, 08:38 PM UTC
Duration
3h 44m
Detected by Pingoru
Nov 18, 2025, 04:53 PM UTC

Affected components

GravityZone -> Endpoint Communication

Update timeline

  1. investigating Nov 18, 2025, 04:53 PM UTC

    We are aware of an issue affecting the communication between GravityZone and managed endpoints. Some customers may notice delays in communications between endpoints and GravityZone resulting in some endpoints appearing offline in the console, even though they are online. Additionally, configuration policy changes and tasks assigned to endpoints may experience time delays. Installing Bitdefender Endpoint Security Tools using lightweight installation packages may fail. However, installations using full kits will work without issues. Endpoint protection is unaffected, and all endpoints remain protected. Our team is actively investigating the cause and will keep you informed.

  2. monitoring Nov 18, 2025, 05:23 PM UTC

    A fix has been implemented for the issue affecting communication between GravityZone and managed endpoints. We are currently monitoring to ensure stability of the solution and to confirm all services are now operating normally.

  3. resolved Nov 18, 2025, 08:38 PM UTC

    This incident has been resolved.