Bitbuy Outage History

Bitbuy is up right now

Bitbuy had 20 outages in the last 2 years totaling 788h 19m of downtime — averaging 0.8 incidents per month.

There were 20 Bitbuy outages since December 1, 2024 totaling 788h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bitbuy.ca

Minor June 28, 2026

E-transfer withdrawals stuck in 'pending'

Detected by Pingoru
Jun 28, 2026, 06:06 PM UTC
Resolved
Jun 29, 2026, 12:53 PM UTC
Duration
18h 47m
Affected: e-Transfer Withdrawals
Timeline · 4 updates
  1. investigating Jun 28, 2026, 06:06 PM UTC

    We are currently investigating an issue delaying some e-transfer withdrawals.

  2. monitoring Jun 28, 2026, 06:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 28, 2026, 06:49 PM UTC

    The pending transactions appear to be related to delays affecting the Interac network due to scheduled maintenance earlier today. Some transactions encountered delays, and we are actively working with our bank partners to have this resolved as soon as possible. These transactions are being treated as a high priority, and our team is actively monitoring the situation.

  4. resolved Jun 29, 2026, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

Interac issue resulting in failed e-Transfer deposits

Detected by Pingoru
May 29, 2026, 04:30 PM UTC
Resolved
May 29, 2026, 05:03 PM UTC
Duration
32m
Affected: e-Transfer Deposits
Timeline · 2 updates
  1. identified May 29, 2026, 04:30 PM UTC

    Our service providers are currently investigating an issue with Interac that is causing e-Transfer deposits to fail.

  2. resolved May 29, 2026, 05:03 PM UTC

    This issue should now be resolved.

Read the full incident report →

Minor May 29, 2026

Issues with Quick Trade orders

Detected by Pingoru
May 29, 2026, 01:37 PM UTC
Resolved
Jun 17, 2026, 05:40 PM UTC
Duration
19d 4h
Affected: Trading Engine
Timeline · 3 updates
  1. investigating May 29, 2026, 01:37 PM UTC

    We are currently investigating issues with Quick Trade orders.

  2. investigating May 30, 2026, 08:42 PM UTC

    We are continuing to investigate this issue. Please be aware that following a recent platform update, you are now required to select the cryptocurrency you wish to buy or sell, and enter the desired amount. Currently, you may only trade from crypto-to-fiat or fiat-to-crypto. The empty CAD field is intentional.

  3. resolved Jun 17, 2026, 05:40 PM UTC

    Please note that you are now required to select only the cryptocurrency you wish to buy or sell, and enter the desired amount. Currently, you may only trade from crypto-to-fiat or fiat-to-crypto. The empty CAD field is intentional.

Read the full incident report →

Minor May 28, 2026

Issues cancelling Pro Trade orders

Detected by Pingoru
May 28, 2026, 07:16 PM UTC
Resolved
Jun 08, 2026, 05:36 PM UTC
Duration
10d 22h
Affected: Trading Engine
Timeline · 3 updates
  1. investigating May 28, 2026, 07:16 PM UTC

    We are currently investigating an issue where some Pro Trade orders cannot be cancelled. Please contact our Support team if you are experiencing this issue: https://support.bitbuy.ca/hc/en-us/requests/new

  2. investigating May 29, 2026, 01:29 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 08, 2026, 05:36 PM UTC

    This issue is now resolved.

Read the full incident report →

Major May 15, 2026

Email verification issue

Detected by Pingoru
May 15, 2026, 05:12 PM UTC
Resolved
May 15, 2026, 10:06 PM UTC
Duration
4h 53m
Affected: Verifications
Timeline · 2 updates
  1. investigating May 15, 2026, 05:12 PM UTC

    New signups are unable to complete onboarding due to issues with email address verification. We are investigating and working on a fix.

  2. resolved May 15, 2026, 10:06 PM UTC

    This issue is now resolved.

Read the full incident report →

Minor May 7, 2026

Issues with Pro Trade’s Order Book

Detected by Pingoru
May 07, 2026, 12:35 PM UTC
Resolved
May 07, 2026, 08:08 PM UTC
Duration
7h 32m
Affected: Trading Engine
Timeline · 2 updates
  1. investigating May 07, 2026, 12:35 PM UTC

    We are currently investigating an issue with the Pro Trade order book.

  2. resolved May 07, 2026, 08:08 PM UTC

    This issue has been resolved. We are currently in cancel-only mode, meaning you will only be able to cancel existing trade orders from 4:10 pm EDT until the marketplace reopens at 4:40 pm EDT. After the marketplace reopens, you will be permitted to place new orders.

Read the full incident report →

Major May 5, 2026

Platform issues

Detected by Pingoru
May 05, 2026, 07:42 PM UTC
Resolved
May 06, 2026, 03:23 AM UTC
Duration
7h 41m
Affected: WebsiteiOS Appe-Transfer WithdrawalsSolana (SOL)Android AppBank WithdrawalsEthereum (ETH)Polkadot (DOT)Cardano (ADA)MATICCrypto DepositsNEARCrypto WithdrawalsATOMTrading EngineInjective (INJ)Verifications
Timeline · 4 updates
  1. investigating May 05, 2026, 07:42 PM UTC

    We are currently investigating an issue with the platform. Please rest assured your funds are safe and we are working to resolve this as quickly as possible.

  2. monitoring May 05, 2026, 08:06 PM UTC

    Services are recovering and we are monitoring the results.

  3. monitoring May 05, 2026, 08:15 PM UTC

    This problem has been resolved. Thank you for your patience and understanding!

  4. resolved May 06, 2026, 03:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2026

Issues with limit order placement and cancellation

Detected by Pingoru
Apr 21, 2026, 09:28 PM UTC
Resolved
Apr 21, 2026, 09:45 PM UTC
Duration
17m
Timeline · 3 updates
  1. investigating Apr 21, 2026, 01:12 AM UTC

    We are currently investigating issues affecting users' ability to place and cancel limit orders. Our team is actively working to resolve this.

  2. monitoring Apr 21, 2026, 09:28 PM UTC

    This issue has been resolved, however, please note that you will only be able to cancel trade orders at this time. We will provide an update when the marketplace reopens.

  3. resolved Apr 21, 2026, 09:45 PM UTC

    Please note that you will only be able to cancel orders from now until the marketplace reopens at 7:30 pm EDT. After the reopening, you can start placing new orders.

Read the full incident report →

Major April 5, 2026

E-transfer deposits down

Detected by Pingoru
Apr 05, 2026, 01:30 PM UTC
Resolved
Apr 06, 2026, 02:34 AM UTC
Duration
13h 3m
Affected: e-Transfer Deposits
Timeline · 3 updates
  1. investigating Apr 05, 2026, 06:35 PM UTC

    We are investigating an issue affecting e-transfer deposits.

  2. investigating Apr 06, 2026, 02:33 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 06, 2026, 02:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

Investigating issues with CAD e-Transfer Deposits

Detected by Pingoru
Feb 04, 2026, 07:49 PM UTC
Resolved
Feb 04, 2026, 08:04 PM UTC
Duration
14m
Affected: e-Transfer Deposits
Timeline · 2 updates
  1. investigating Feb 04, 2026, 07:49 PM UTC

    We are currently investigating issues with deposits made through Interac e-Transfer's Request Money feature.

  2. resolved Feb 04, 2026, 08:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 9, 2026

Login/access issues affecting some customers

Detected by Pingoru
Jan 09, 2026, 02:45 PM UTC
Resolved
Jan 09, 2026, 04:59 PM UTC
Duration
2h 13m
Affected: WebsiteiOS AppAndroid App
Timeline · 2 updates
  1. investigating Jan 09, 2026, 03:51 PM UTC

    Some customers are being automatically logged out after logging into their account. We are actively investigating and working toward a fix. In the meantime we suggest trying an alternate device/browser/OS.

  2. resolved Jan 09, 2026, 04:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 19, 2025

Logins Impacted for Web browsers

Detected by Pingoru
Dec 19, 2025, 07:08 PM UTC
Resolved
Dec 19, 2025, 07:55 PM UTC
Duration
46m
Affected: Website
Timeline · 2 updates
  1. investigating Dec 19, 2025, 07:08 PM UTC

    We are currently investigating degraded performance for logins with certain browsers. Some workarounds include clearing the browser's cache, switching temporarily to another browser, or using the Bitbuy mobile app as we continue to work on resolving the issue.

  2. resolved Dec 19, 2025, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 26, 2025

26 Nov 2025

Detected by Pingoru
Nov 26, 2025, 07:09 PM UTC
Resolved
Nov 26, 2025, 10:03 PM UTC
Duration
2h 53m
Affected: Trading Engine
Timeline · 3 updates
  1. investigating Nov 26, 2025, 07:09 PM UTC

    We are investigating an issue affecting our trading platform.

  2. investigating Nov 26, 2025, 08:22 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 26, 2025, 10:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Cloudflare Outage: Logins Impacted

Detected by Pingoru
Nov 18, 2025, 01:51 PM UTC
Resolved
Nov 18, 2025, 03:04 PM UTC
Duration
1h 13m
Affected: WebsiteiOS AppAndroid App
Timeline · 3 updates
  1. identified Nov 18, 2025, 01:51 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Nov 18, 2025, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

Login issues

Detected by Pingoru
Nov 06, 2025, 02:49 PM UTC
Resolved
Nov 06, 2025, 03:06 PM UTC
Duration
17m
Affected: WebsiteiOS AppAndroid App
Timeline · 2 updates
  1. investigating Nov 06, 2025, 02:49 PM UTC

    We are currently investigating an issue related to logins. If your initial login attempt is unsuccessful, please attempt to log in again.

  2. resolved Nov 06, 2025, 03:06 PM UTC

    This issue should now be resolved. Thank you for your patience and understanding!

Read the full incident report →

Minor October 16, 2025

E-Transfer Deposit Delays

Detected by Pingoru
Oct 16, 2025, 06:45 PM UTC
Resolved
Oct 16, 2025, 08:26 PM UTC
Duration
1h 40m
Affected: e-Transfer Deposits
Timeline · 2 updates
  1. investigating Oct 16, 2025, 06:45 PM UTC

    We are aware that users are experiencing delays in e-Transfer deposits. Our team is looking into the matter and working to resolve the issue.

  2. resolved Oct 16, 2025, 08:26 PM UTC

    This issue has been resolved.

Read the full incident report →

Major September 3, 2025

Issue with E-Transfer Withdrawals

Detected by Pingoru
Sep 03, 2025, 03:20 PM UTC
Resolved
Sep 03, 2025, 03:51 PM UTC
Duration
31m
Affected: e-Transfer Withdrawals
Timeline · 2 updates
  1. investigating Sep 03, 2025, 03:20 PM UTC

    We are currently investigating an issue with our funding partner affecting E-Transfer withdrawals. Direct bank deposit and wire transfers are unaffected.

  2. resolved Sep 03, 2025, 03:51 PM UTC

    This issue should now be resolved.

Read the full incident report →

Critical June 11, 2025

SMS Login Disruption

Detected by Pingoru
Jun 11, 2025, 03:51 PM UTC
Resolved
Jun 11, 2025, 04:13 PM UTC
Duration
21m
Affected: Text Messages (SMS)
Timeline · 2 updates
  1. investigating Jun 11, 2025, 03:51 PM UTC

    We are currently investigating login issues with SMS-based authentication codes. Our team is actively investigating the matter and working toward a resolution. We appreciate your patience during this time and will provide updates as they become available. NOTE: Authenticator app users (e.g. Google Authenticator, Microsoft Authenticator, etc.) can still access their accounts as usual.

  2. resolved Jun 11, 2025, 04:13 PM UTC

    This incident has been resolved. Thank you for your patience and understanding!

Read the full incident report →

Minor December 2, 2024

Mobile App Issues

Detected by Pingoru
Dec 02, 2024, 01:22 AM UTC
Resolved
Dec 02, 2024, 02:47 AM UTC
Duration
1h 24m
Affected: iOS AppAndroid App
Timeline · 2 updates
  1. identified Dec 02, 2024, 01:22 AM UTC

    We're aware that some users are experiencing issues logging in to our mobile app. At the moment, we recommend signing in through a web browser to access your account. Our team is actively investigating the issue and working to resolve it as quickly as possible. Rest assured, all user funds remain safe and secure.

  2. resolved Dec 02, 2024, 02:47 AM UTC

    This incident has been resolved.

Read the full incident report →