Bitbuy Outage History
Bitbuy major outage · 1 active incident View live status →Pingoru has recorded 50 incidents for Bitbuy: 22 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 34 of 720 (5%) |
| May 2026 | 6 | 97 of 744 (13%) |
| June 2026 | 2 | 319 of 720 (44%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 138 of 744 (18%) |
| September 2026 | 2 | 342 of 720 (48%) |
| October 2026 | 1 | 63 of 522 (12%) |
Incidents, newest first
Major September 22, 2026 ATOM Deposits, Withdrawals & Trading Unavailable 9d 20h Crypto Deposits, Crypto Withdrawals, Trading Engine
Started Sep 22, 2026, 05:11 PM UTC· resolved Oct 02, 2026, 01:31 PM UTC
- investigating Sep 22, 2026, 05:11 PM UTC
Crypto deposits, withdrawals & trading for ATOM are currently unavailable. Our teams are working to resolve the issue as quickly as possible.
- resolved Oct 02, 2026, 01:31 PM UTC
This incident has been resolved.
Minor September 4, 2026 ADA Deposits Unavailable 5d 23h Crypto Deposits
Started Sep 04, 2026, 02:51 PM UTC· resolved Sep 10, 2026, 02:22 PM UTC
- investigating Sep 04, 2026, 02:51 PM UTC
ADA deposits are temporarily unavailable. We're working to restore this as quickly as possible.
- resolved Sep 10, 2026, 02:22 PM UTC
This incident has been resolved.
Major August 7, 2026 iOS Mobile App Temporarily Unavailable 5d 17h iOS App
Started Aug 07, 2026, 08:03 PM UTC· resolved Aug 13, 2026, 01:34 PM UTC
- investigating Aug 07, 2026, 08:03 PM UTC
We're currently working to restore the iOS mobile app in the App Store. In the meantime, please use the website to access your account: https://app.bitbuy.ca/
- resolved Aug 13, 2026, 01:34 PM UTC
This issue has been resolved and the Bitbuy iOS app has been restored.
Minor July 26, 2026 Delayed Crypto Deposits 1h 15m Crypto Deposits
Started Jul 26, 2026, 04:45 PM UTC· resolved Jul 26, 2026, 06:00 PM UTC
- investigating Jul 26, 2026, 04:45 PM UTC
We're investigating reports of delays in crypto deposits being credited to account balances. Some users may see their deposit confirmed on the blockchain but not yet reflected in their account balance. We're looking into the cause and will provide an update shortly.
- resolved Jul 26, 2026, 06:00 PM UTC
This incident has been resolved.
Minor June 29, 2026 Etransfer withdrawals stuck in 'Pending' Status 22h 20m e-Transfer Withdrawals
Started Jun 29, 2026, 03:02 PM UTC· resolved Jun 30, 2026, 01:22 PM UTC
- identified Jun 29, 2026, 03:02 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 30, 2026, 01:22 PM UTC
This incident has been resolved.
Minor June 28, 2026 E-transfer withdrawals stuck in 'pending' 18h 47m e-Transfer Withdrawals
Started Jun 28, 2026, 06:06 PM UTC· resolved Jun 29, 2026, 12:53 PM UTC
- investigating Jun 28, 2026, 06:06 PM UTC
We are currently investigating an issue delaying some e-transfer withdrawals.
- monitoring Jun 28, 2026, 06:48 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 28, 2026, 06:49 PM UTC
The pending transactions appear to be related to delays affecting the Interac network due to scheduled maintenance earlier today. Some transactions encountered delays, and we are actively working with our bank partners to have this resolved as soon as possible. These transactions are being treated as a high priority, and our team is actively monitoring the situation.
- resolved Jun 29, 2026, 12:53 PM UTC
This incident has been resolved.
Minor May 29, 2026 Interac issue resulting in failed e-Transfer deposits 32m e-Transfer Deposits
Started May 29, 2026, 04:30 PM UTC· resolved May 29, 2026, 05:03 PM UTC
- identified May 29, 2026, 04:30 PM UTC
Our service providers are currently investigating an issue with Interac that is causing e-Transfer deposits to fail.
- resolved May 29, 2026, 05:03 PM UTC
This issue should now be resolved.
Minor May 29, 2026 Issues with Quick Trade orders 19d 4h Trading Engine
Started May 29, 2026, 01:37 PM UTC· resolved Jun 17, 2026, 05:40 PM UTC
- investigating May 29, 2026, 01:37 PM UTC
We are currently investigating issues with Quick Trade orders.
- investigating May 30, 2026, 08:42 PM UTC
We are continuing to investigate this issue. Please be aware that following a recent platform update, you are now required to select the cryptocurrency you wish to buy or sell, and enter the desired amount. Currently, you may only trade from crypto-to-fiat or fiat-to-crypto. The empty CAD field is intentional.
- resolved Jun 17, 2026, 05:40 PM UTC
Please note that you are now required to select only the cryptocurrency you wish to buy or sell, and enter the desired amount. Currently, you may only trade from crypto-to-fiat or fiat-to-crypto. The empty CAD field is intentional.
Minor May 28, 2026 Issues cancelling Pro Trade orders 10d 22h Trading Engine
Started May 28, 2026, 07:16 PM UTC· resolved Jun 08, 2026, 05:36 PM UTC
- investigating May 28, 2026, 07:16 PM UTC
We are currently investigating an issue where some Pro Trade orders cannot be cancelled. Please contact our Support team if you are experiencing this issue: https://support.bitbuy.ca/hc/en-us/requests/new
- investigating May 29, 2026, 01:29 PM UTC
We are continuing to investigate this issue.
- resolved Jun 08, 2026, 05:36 PM UTC
This issue is now resolved.
Major May 15, 2026 Email verification issue 4h 53m Verifications
Started May 15, 2026, 05:12 PM UTC· resolved May 15, 2026, 10:06 PM UTC
- investigating May 15, 2026, 05:12 PM UTC
New signups are unable to complete onboarding due to issues with email address verification. We are investigating and working on a fix.
- resolved May 15, 2026, 10:06 PM UTC
This issue is now resolved.
Minor May 7, 2026 Issues with Pro Trade’s Order Book 7h 32m Trading Engine
Started May 07, 2026, 12:35 PM UTC· resolved May 07, 2026, 08:08 PM UTC
- investigating May 07, 2026, 12:35 PM UTC
We are currently investigating an issue with the Pro Trade order book.
- resolved May 07, 2026, 08:08 PM UTC
This issue has been resolved. We are currently in cancel-only mode, meaning you will only be able to cancel existing trade orders from 4:10 pm EDT until the marketplace reopens at 4:40 pm EDT. After the marketplace reopens, you will be permitted to place new orders.
Major May 5, 2026 Platform issues 7h 41m Website, iOS App, e-Transfer Withdrawals, Solana (SOL) and 13 more
Started May 05, 2026, 07:42 PM UTC· resolved May 06, 2026, 03:23 AM UTC
- investigating May 05, 2026, 07:42 PM UTC
We are currently investigating an issue with the platform. Please rest assured your funds are safe and we are working to resolve this as quickly as possible.
- monitoring May 05, 2026, 08:06 PM UTC
Services are recovering and we are monitoring the results.
- monitoring May 05, 2026, 08:15 PM UTC
This problem has been resolved. Thank you for your patience and understanding!
- resolved May 06, 2026, 03:23 AM UTC
This incident has been resolved.
Notice April 21, 2026 Issues with limit order placement and cancellation 20h 33m
Started Apr 21, 2026, 01:12 AM UTC· resolved Apr 21, 2026, 09:45 PM UTC
- investigating Apr 21, 2026, 01:12 AM UTC
We are currently investigating issues affecting users' ability to place and cancel limit orders. Our team is actively working to resolve this.
- monitoring Apr 21, 2026, 09:28 PM UTC
This issue has been resolved, however, please note that you will only be able to cancel trade orders at this time. We will provide an update when the marketplace reopens.
- resolved Apr 21, 2026, 09:45 PM UTC
Please note that you will only be able to cancel orders from now until the marketplace reopens at 7:30 pm EDT. After the reopening, you can start placing new orders.
Major April 5, 2026 E-transfer deposits down 13h 3m e-Transfer Deposits
Started Apr 05, 2026, 01:30 PM UTC· resolved Apr 06, 2026, 02:34 AM UTC
- investigating Apr 05, 2026, 06:35 PM UTC
We are investigating an issue affecting e-transfer deposits.
- investigating Apr 06, 2026, 02:33 AM UTC
We are continuing to investigate this issue.
- resolved Apr 06, 2026, 02:34 AM UTC
This incident has been resolved.
Minor February 4, 2026 Investigating issues with CAD e-Transfer Deposits 14m e-Transfer Deposits
Started Feb 04, 2026, 07:49 PM UTC· resolved Feb 04, 2026, 08:04 PM UTC
- investigating Feb 04, 2026, 07:49 PM UTC
We are currently investigating issues with deposits made through Interac e-Transfer's Request Money feature.
- resolved Feb 04, 2026, 08:04 PM UTC
This incident has been resolved.
Major February 3, 2026 Crypto withdrawals and deposits temporarily unavailable 1h 28m
Started Feb 03, 2026, 09:30 PM UTC· resolved Feb 03, 2026, 10:59 PM UTC
- investigating Feb 03, 2026, 10:17 PM UTC
We are investigating an issue affecting crypto withdrawals and deposits.
- resolved Feb 03, 2026, 10:59 PM UTC
This incident has been resolved.
Major January 9, 2026 Login/access issues affecting some customers 2h 13m Website, iOS App, Android App
Started Jan 09, 2026, 02:45 PM UTC· resolved Jan 09, 2026, 04:59 PM UTC
- investigating Jan 09, 2026, 03:51 PM UTC
Some customers are being automatically logged out after logging into their account. We are actively investigating and working toward a fix. In the meantime we suggest trying an alternate device/browser/OS.
- resolved Jan 09, 2026, 04:59 PM UTC
This incident has been resolved.
Major December 19, 2025 Logins Impacted for Web browsers 46m Website
Started Dec 19, 2025, 07:08 PM UTC· resolved Dec 19, 2025, 07:55 PM UTC
- investigating Dec 19, 2025, 07:08 PM UTC
We are currently investigating degraded performance for logins with certain browsers. Some workarounds include clearing the browser's cache, switching temporarily to another browser, or using the Bitbuy mobile app as we continue to work on resolving the issue.
- resolved Dec 19, 2025, 07:55 PM UTC
This incident has been resolved.
Major November 26, 2025 26 Nov 2025 2h 53m Trading Engine
Started Nov 26, 2025, 07:09 PM UTC· resolved Nov 26, 2025, 10:03 PM UTC
- investigating Nov 26, 2025, 07:09 PM UTC
We are investigating an issue affecting our trading platform.
- investigating Nov 26, 2025, 08:22 PM UTC
We are continuing to investigate this issue.
- resolved Nov 26, 2025, 10:03 PM UTC
This incident has been resolved.
Critical November 18, 2025 Cloudflare Outage: Logins Impacted 1h 13m Website, iOS App, Android App
Started Nov 18, 2025, 01:51 PM UTC· resolved Nov 18, 2025, 03:04 PM UTC
- identified Nov 18, 2025, 01:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2025, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 03:04 PM UTC
This incident has been resolved.
Minor November 6, 2025 Login issues 17m Website, iOS App, Android App
Started Nov 06, 2025, 02:49 PM UTC· resolved Nov 06, 2025, 03:06 PM UTC
- investigating Nov 06, 2025, 02:49 PM UTC
We are currently investigating an issue related to logins. If your initial login attempt is unsuccessful, please attempt to log in again.
- resolved Nov 06, 2025, 03:06 PM UTC
This issue should now be resolved. Thank you for your patience and understanding!
Minor October 16, 2025 E-Transfer Deposit Delays 1h 40m e-Transfer Deposits
Started Oct 16, 2025, 06:45 PM UTC· resolved Oct 16, 2025, 08:26 PM UTC
- investigating Oct 16, 2025, 06:45 PM UTC
We are aware that users are experiencing delays in e-Transfer deposits. Our team is looking into the matter and working to resolve the issue.
- resolved Oct 16, 2025, 08:26 PM UTC
This issue has been resolved.
Major September 3, 2025 Issue with E-Transfer Withdrawals 31m e-Transfer Withdrawals
Started Sep 03, 2025, 03:20 PM UTC· resolved Sep 03, 2025, 03:51 PM UTC
- investigating Sep 03, 2025, 03:20 PM UTC
We are currently investigating an issue with our funding partner affecting E-Transfer withdrawals. Direct bank deposit and wire transfers are unaffected.
- resolved Sep 03, 2025, 03:51 PM UTC
This issue should now be resolved.
Critical June 11, 2025 SMS Login Disruption 21m Text Messages (SMS)
Started Jun 11, 2025, 03:51 PM UTC· resolved Jun 11, 2025, 04:13 PM UTC
- investigating Jun 11, 2025, 03:51 PM UTC
We are currently investigating login issues with SMS-based authentication codes. Our team is actively investigating the matter and working toward a resolution. We appreciate your patience during this time and will provide updates as they become available. NOTE: Authenticator app users (e.g. Google Authenticator, Microsoft Authenticator, etc.) can still access their accounts as usual.
- resolved Jun 11, 2025, 04:13 PM UTC
This incident has been resolved. Thank you for your patience and understanding!
Minor December 2, 2024 Mobile App Issues 1h 24m iOS App, Android App
Started Dec 02, 2024, 01:22 AM UTC· resolved Dec 02, 2024, 02:47 AM UTC
- identified Dec 02, 2024, 01:22 AM UTC
We're aware that some users are experiencing issues logging in to our mobile app. At the moment, we recommend signing in through a web browser to access your account. Our team is actively investigating the issue and working to resolve it as quickly as possible. Rest assured, all user funds remain safe and secure.
- resolved Dec 02, 2024, 02:47 AM UTC
This incident has been resolved.