- Detected by Pingoru
- Apr 30, 2026, 08:40 PM UTC
- Resolved
- Apr 30, 2026, 10:16 PM UTC
- Duration
- 1h 35m
Affected: Biggy Services
Timeline · 3 updates
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investigating Apr 30, 2026, 08:40 PM UTC
Greetings, Users may currently experience sluggish load times while navigating through pages in the Biggy Web Application UI. Our R&D team is actively engaged and is investigating the issue.
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monitoring Apr 30, 2026, 09:15 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 30, 2026, 10:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 11:01 AM UTC
- Resolved
- Apr 08, 2026, 11:32 AM UTC
- Duration
- 31m
Affected: Incident FeedIncident Feed Search
Timeline · 3 updates
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identified Apr 08, 2026, 11:01 AM UTC
Some users may be intermittently experiencing UI issues at this time due to a deployment. Our teams have identified the cause and have rolled back the change. We are now monitoring the results.
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monitoring Apr 08, 2026, 11:08 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 08, 2026, 11:32 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 04:23 PM UTC
- Resolved
- Mar 24, 2026, 07:34 PM UTC
- Duration
- 3h 10m
Affected: Call Transcription
Timeline · 4 updates
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investigating Mar 24, 2026, 04:23 PM UTC
Due to an issue with a third-party vendor, customers might experience issues with Call Transcriptions. We are checking with our vendor and will update this page with more information.
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monitoring Mar 24, 2026, 07:12 PM UTC
A fix has been deployed by our third-party vendor, and we are actively monitoring our Biggy services, with a focus on the Call Transcriptions service. We will provide the next update in 30 minutes.
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monitoring Mar 24, 2026, 07:14 PM UTC
We are continuing to monitor for any further issues.
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resolved Mar 24, 2026, 07:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 03:37 PM UTC
- Resolved
- Feb 09, 2026, 06:23 PM UTC
- Duration
- 2h 46m
Affected: Alert Enrichment
Timeline · 7 updates
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investigating Feb 09, 2026, 03:37 PM UTC
We are observing Latency in Alert Enrichment services. Our team is engaged and is looking to identify the root cause
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investigating Feb 09, 2026, 04:06 PM UTC
We are continuing to investigate this issue.
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investigating Feb 09, 2026, 04:46 PM UTC
We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes as more details become available. We apologize for any inconvenience that this may be causing.
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investigating Feb 09, 2026, 05:16 PM UTC
The team are currently working to stabilise the service.
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identified Feb 09, 2026, 05:44 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Feb 09, 2026, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 09, 2026, 06:23 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 11:58 AM UTC
- Resolved
- Nov 18, 2025, 01:28 PM UTC
- Duration
- 1h 29m
Affected: Data ConsumptionLoginTier 1 APIs: Automation & Event Processing
Timeline · 6 updates
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investigating Nov 18, 2025, 11:58 AM UTC
Due to a Cloudflare outage, login to the BigPanda UI is intermittently unavailable. We are investigating this issue.
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investigating Nov 18, 2025, 12:05 PM UTC
Due to a Cloudflare outage, login to the BigPanda UI is intermittently unavailable, and data consumption is affected. We are investigating this issue.
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identified Nov 18, 2025, 12:32 PM UTC
We've identified the issue and applied a fix. Flushing DNS should allow users to log in to the BigPanda UI.
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monitoring Nov 18, 2025, 12:46 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Nov 18, 2025, 01:13 PM UTC
We are continuing to monitor the situation with the Cloudflare outage. https://www.cloudflarestatus.com/
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resolved Nov 18, 2025, 01:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 09:28 PM UTC
- Resolved
- Nov 06, 2025, 10:16 PM UTC
- Duration
- 47m
Affected: Incident Sharing
Timeline · 5 updates
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investigating Nov 06, 2025, 09:28 PM UTC
We are currently encountering delays in sharing incidents from BigPanda to our Outbound Sharing services. We are investigating the issue. What's impacted? • Incident Sharing We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
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investigating Nov 06, 2025, 09:30 PM UTC
We are continuing to investigate this issue.
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identified Nov 06, 2025, 09:49 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Nov 06, 2025, 09:53 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 06, 2025, 10:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 06:25 PM UTC
- Resolved
- Oct 21, 2025, 03:24 AM UTC
- Duration
- 8h 59m
Affected: Data ConsumptionIncident SharingOutbound IntegrationsThird Party
Timeline · 4 updates
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investigating Oct 20, 2025, 06:25 PM UTC
AWS is currently experiencing an outage. In effect, BigPanda users may be experiencing issues with BigPanda's Inbound and Outbound services. Our R&D teams are currently engaged and investigating. What's impacted? Outbound Integrations Inbound Integrations We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
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identified Oct 20, 2025, 08:08 PM UTC
AWS continues to recover. All AWS services and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions. To mitigate the impact for our customers, BigPanda migrated most of our inbound and outbound standard integrations and will continue to monitor the situation.
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monitoring Oct 20, 2025, 09:09 PM UTC
AWS continues to recover. All AWS services and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions. We are continuing to monitor BigPanda services and the situation.
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resolved Oct 21, 2025, 03:24 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 07:47 AM UTC
- Resolved
- Oct 20, 2025, 02:27 PM UTC
- Duration
- 6h 39m
Affected: Data ConsumptionIncident SharingTier 1 APIs: Automation & Event ProcessingAlert EnrichmentOutbound IntegrationsIncident FeedTier 2 APIs: SupplementalAlert Filtering & Maintenance PlansETL PipelineIncident Feed SearchTier 3 APIs: TertiaryIncident Enrichment & Environments PopulationAutomatic Incident TriageCorrelationRoot Cause ChangesAdministrator ScreensIncident ActionsIncident Activity FeedThird PartyUnified SearchIntegration Diagnostics / Troubleshooting
Timeline · 8 updates
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investigating Oct 20, 2025, 07:47 AM UTC
AWS is experiencing an outage that is affecting multiple of our services. We are still investigating the scope of impact.
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investigating Oct 20, 2025, 08:17 AM UTC
We continue to investigate and work on mitigating the effect of the AWS outage. https://health.aws.amazon.com/health/status
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identified Oct 20, 2025, 08:55 AM UTC
AWS continues to investigate the outage on its end in the US-EAST-1 Region. Custom solutions are still affected, as well as some of the Standard integrations. We are seeing the main pipeline and OIM (Open Integration Manager) services return to normal operation. https://health.aws.amazon.com/health/status
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monitoring Oct 20, 2025, 09:41 AM UTC
AWS applied a fix in the US-EAST-1 Region, and we are seeing services starting to work. Inbound Integrations and Event Processing, outbound integrations are returning to full operation. Custom solutions are still affected to a degree, and we are investigating. We are monitoring the health of other impacted services. https://health.aws.amazon.com/health/status
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monitoring Oct 20, 2025, 10:13 AM UTC
Currently, the AWS outage has affected Standard Integrations (non-OIM integrations), Custom solutions, and our ServiceNow outbound services. AWS reported improvements to services. We continue to investigate this and monitor other services.
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monitoring Oct 20, 2025, 11:38 AM UTC
We are redirecting traffic from the affected AWS region to mitigate the effect on custom solutions and ServiceNow services, and seeing improvements in traffic for ServiceNow shares. We continue to monitor all services.
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monitoring Oct 20, 2025, 12:01 PM UTC
We are seeing that all services based in the US-East-1 AWS region are going back to normal operation. We continue to monitor the situation
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resolved Oct 20, 2025, 02:27 PM UTC
This incident has been resolved. We rolled back any redirections made to mitigate this incident, and the pipeline is operating as expected If you encounter any issues, please reach out to BigPanda Support via our live in-app chat or via [email protected].
Read the full incident report →
- Detected by Pingoru
- Sep 26, 2025, 11:53 AM UTC
- Resolved
- Sep 26, 2025, 12:38 PM UTC
- Duration
- 44m
Affected: Third Party
Timeline · 3 updates
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investigating Sep 26, 2025, 11:53 AM UTC
Some users might experience delays or UI issues in our Support Portal while our ticketing vendor is working to resolve an incident. We are keeping an eye out for urgent matters, and for now it is advisable to reach out to us via chat if you do experience any issue in the BigPanda Support Portal.
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monitoring Sep 26, 2025, 12:18 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 26, 2025, 12:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2025, 06:16 PM UTC
- Resolved
- Aug 27, 2025, 07:50 PM UTC
- Duration
- 1h 33m
Affected: Data Consumption
Timeline · 3 updates
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investigating Aug 27, 2025, 06:16 PM UTC
We are observing 5xx OIM Ingestion Errors. Our teams are engaged and investigating. We are actively working to mitigate the impact on our customers as quickly as possible. At this time, the US and EU regions are affected. We will share additional updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause.
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monitoring Aug 27, 2025, 06:48 PM UTC
The team has identified and mitigated by re-routing services, and they are now monitoring the situation.
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resolved Aug 27, 2025, 07:50 PM UTC
This incident has been successfully mitigated and resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2025, 12:46 PM UTC
- Resolved
- Aug 26, 2025, 06:04 PM UTC
- Duration
- 5h 18m
Affected: Unified Analytics
Timeline · 4 updates
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investigating Aug 26, 2025, 12:46 PM UTC
Currently, the Unified Analytics page is operational, but is displaying data from 24 hours ago or older. We are actively investigating what is preventing the data refresh.
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identified Aug 26, 2025, 12:55 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Aug 26, 2025, 03:46 PM UTC
A fix has been applied, and we are monitoring as the Cubes rebuild.
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resolved Aug 26, 2025, 06:04 PM UTC
This incident has been resolved, and the cubes have updated as expected.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2025, 06:48 PM UTC
- Resolved
- Aug 21, 2025, 11:35 PM UTC
- Duration
- 4h 46m
Affected: Data ConsumptionTier 1 APIs: Automation & Event Processing
Timeline · 3 updates
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identified Aug 21, 2025, 06:48 PM UTC
We are observing 5xx OIM errors. Our teams are engaged and investigating. We are working to mitigate impacts to our customers as quickly as possible. We have migrated the services traffic to process in the region US-WEST-1 to mitigate the issue. We will provide more details as it become available. We apologize for any inconvenience that this may be causing. Thank you, BigPanda
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monitoring Aug 21, 2025, 07:03 PM UTC
The team has identified and mitigated the issue by switching to US-WEST-1, and they are now monitoring the situation.
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resolved Aug 21, 2025, 11:35 PM UTC
This incident has been successfully mitigated and resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2025, 11:08 AM UTC
- Resolved
- Jul 24, 2025, 11:54 AM UTC
- Duration
- 46m
Affected: Data ConsumptionIncident Enrichment & Environments Population
Timeline · 4 updates
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investigating Jul 24, 2025, 11:08 AM UTC
We are currently experiencing latencies in our pipeline, specifically within our Environment services. Our R&D team is actively investigating this issue.
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identified Jul 24, 2025, 11:11 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jul 24, 2025, 11:22 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 24, 2025, 11:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 27, 2025, 05:29 PM UTC
- Resolved
- Jun 27, 2025, 07:13 PM UTC
- Duration
- 1h 43m
Affected: Data ConsumptionIncident SharingOutbound Integrations
Timeline · 4 updates
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investigating Jun 27, 2025, 05:29 PM UTC
We are currently encountering delays in sharing incidents from BigPanda to our Outbound Sharing services. We are investigating the issue.
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identified Jun 27, 2025, 06:14 PM UTC
We have identified the issue. We are currently experiencing Inbound and Outbound service delays and our R&D team is currently engaged in mitigation efforts.
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monitoring Jun 27, 2025, 06:44 PM UTC
A fix has been implemented by our R&D team. Inbound & Outbound services are currently operating under normal service levels and we are monitoring our pipeline services for the next 30 minutes.
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resolved Jun 27, 2025, 07:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2025, 08:07 AM UTC
- Resolved
- Jun 03, 2025, 08:42 AM UTC
- Duration
- 34m
Affected: Third Party
Timeline · 4 updates
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investigating Jun 03, 2025, 08:07 AM UTC
We are currently experiencing issues with our ticketing vendor that we’re working to resolve soon. We are keeping an eye out for urgent matters, and for now it is advisable to reach out to us via chat.
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identified Jun 03, 2025, 08:28 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jun 03, 2025, 08:32 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 03, 2025, 08:42 AM UTC
The incident is resolve and you can now resume normal ticket submission to the BigPanda Support Portal
Read the full incident report →
- Detected by Pingoru
- May 22, 2025, 04:10 PM UTC
- Resolved
- May 22, 2025, 04:41 PM UTC
- Duration
- 31m
Affected: Incident FeedIncident Enrichment & Environments PopulationIncident Activity Feed
Timeline · 4 updates
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investigating May 22, 2025, 04:10 PM UTC
We are currently experiencing latency issues with the BigPanda console. Our team is actively investigating the issue and working to resolve it as quickly as possible.
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monitoring May 22, 2025, 04:34 PM UTC
A fix has been implemented by restarting one of the affected services.
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monitoring May 22, 2025, 04:34 PM UTC
We are continuing to monitor for any further issues.
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resolved May 22, 2025, 04:41 PM UTC
The Issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2025, 10:03 AM UTC
- Resolved
- Apr 06, 2025, 11:52 AM UTC
- Duration
- 1h 48m
Affected: Data ConsumptionIncident SharingAlert EnrichmentOutbound IntegrationsAlert Filtering & Maintenance PlansIncident Enrichment & Environments PopulationCorrelation
Timeline · 7 updates
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investigating Apr 06, 2025, 10:03 AM UTC
We are currently experiencing latencies in our pipeline related to the Correaltion and Alert filtering processes. Our R&D team is actively working on remediating this issue.
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investigating Apr 06, 2025, 10:05 AM UTC
We are continuing to investigate this issue.
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investigating Apr 06, 2025, 10:17 AM UTC
We are continuing to investigate this issue.
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investigating Apr 06, 2025, 10:52 AM UTC
We are continuing to investigate this issue.
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identified Apr 06, 2025, 11:01 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 06, 2025, 11:18 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 06, 2025, 11:52 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2025, 01:47 PM UTC
- Resolved
- Mar 06, 2025, 02:31 PM UTC
- Duration
- 43m
Affected: LoginIncident FeedIncident Feed SearchAutomatic Incident TriageRoot Cause ChangesAdministrator ScreensIncident ActionsIncident Activity FeedUnified SearchUnified AnalyticsIntegration Diagnostics / Troubleshooting
Timeline · 4 updates
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investigating Mar 06, 2025, 01:47 PM UTC
We are currently experiencing issues with the BigPanda console and are investigating this matter to identify the affected components. Additional updates will be shared as more details become available. We apologize for any inconvenience that this may be causing.
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investigating Mar 06, 2025, 02:09 PM UTC
Our R&D team is actively working to implement a fix for issues affecting the BigPanda console.
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monitoring Mar 06, 2025, 02:12 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 06, 2025, 02:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2025, 10:23 AM UTC
- Resolved
- Feb 19, 2025, 11:11 AM UTC
- Duration
- 48m
Affected: Data ConsumptionAlert EnrichmentAlert Filtering & Maintenance PlansIncident Enrichment & Environments PopulationCorrelation
Timeline · 4 updates
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investigating Feb 19, 2025, 10:23 AM UTC
We are seeing latencies in the BigPanda pipeline an we are actively investigating this issue.
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monitoring Feb 19, 2025, 10:28 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Feb 19, 2025, 10:30 AM UTC
We are continuing to monitor for any further issues.
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resolved Feb 19, 2025, 11:11 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 13, 2024, 06:35 PM UTC
- Resolved
- Nov 13, 2024, 10:34 PM UTC
- Duration
- 3h 58m
Affected: Third PartyUnified Analytics
Timeline · 4 updates
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investigating Nov 13, 2024, 06:35 PM UTC
Sisense, a Third Party Service, is currently experiencing issues and some Unified Analytics Dashboard widgets may not load data results at this time. Our teams are currently engaged and investigating. What's impacted? Unified Analytics Analytics What’s not impacted? Pipeline APIs Incident Sharing BigPanda Console We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
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identified Nov 13, 2024, 07:26 PM UTC
We have identified the issue and we continue to work with our third-party analytics provider (Sisense) to restore full functionality to our Unified Analytics service. Additional updates will be shared as more details become available.
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monitoring Nov 13, 2024, 08:55 PM UTC
A fix has been implemented and we are currently monitoring for stability within our Unified Analytics service. Any additional updates will be shared as more details become available.
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resolved Nov 13, 2024, 10:34 PM UTC
Our Unified Analytics services have returned to their normal operation.
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2024, 12:58 AM UTC
- Resolved
- Oct 16, 2024, 05:02 AM UTC
- Duration
- 4h 3m
Affected: Outbound Integrations
Timeline · 3 updates
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investigating Oct 16, 2024, 12:58 AM UTC
Our team is investigating this issue. We have identified that out-of-the-box ServiceNow and Jira ticketing integrations are affected. There is no impact on Initial shares sent to the target systems. However, there is a delay in subsequent updates to the shared tickets.
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monitoring Oct 16, 2024, 04:28 AM UTC
After investigation, the team identified the problematic area to be within the caching database. The team took corrective actions, and the issue has been mitigated. Sharing activity to ServiceNow and Jira ticketing systems should be operating nominally. We will continue to monitor the situation and provide further updates as necessary.
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resolved Oct 16, 2024, 05:02 AM UTC
This incident has been resolved. All services are operational and functioning at nominal levels. We apologize for any inconvenience that this may have caused. Should you continue to experience any issues, please reach out to us via our in-app chat or at [email protected].
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2024, 04:25 PM UTC
- Resolved
- Sep 16, 2024, 05:07 PM UTC
- Duration
- 42m
Affected: Unified Analytics
Timeline · 2 updates
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investigating Sep 16, 2024, 04:25 PM UTC
Our team is actively investigating the issue to identify the root cause. We have mobilized responders and are working to escalate the issue with our third-party provider, Sisense.
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resolved Sep 16, 2024, 05:07 PM UTC
Our Unified Analytics services have returned to their normal operation. Start time: 09/10/2024 15:55 UTC End time: 09/10/2024 17:00 UTC What was impacted? Unified Analytics We apologize for any inconvenience that this may have caused. Should you continue to experience any issues, please reach out to us via our in-app chat or at [email protected].
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2024, 12:57 PM UTC
- Resolved
- Aug 26, 2024, 01:35 PM UTC
- Duration
- 37m
Affected: Data ConsumptionAlert EnrichmentAlert Filtering & Maintenance PlansIncident Enrichment & Environments PopulationCorrelation
Timeline · 4 updates
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investigating Aug 26, 2024, 12:57 PM UTC
We are currently investigating this issue.
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identified Aug 26, 2024, 01:07 PM UTC
Some customers might still experience latencies. We have identified the issue and are working to mitigate it.
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monitoring Aug 26, 2024, 01:22 PM UTC
We are seeing reduced latencies for most affected clients. We will continue to monitor the situation.
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resolved Aug 26, 2024, 01:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2024, 08:23 AM UTC
- Resolved
- Aug 21, 2024, 10:11 AM UTC
- Duration
- 1h 47m
Affected: Incident SharingOutbound Integrations
Timeline · 6 updates
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investigating Aug 21, 2024, 08:23 AM UTC
We are currently encountering delays in sharing incidents from BigPanda to outbound integrations. We are investigating the issue.
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identified Aug 21, 2024, 08:52 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Aug 21, 2024, 09:09 AM UTC
A fix has been implemented, and latency is declining. We continue to monitor the situation.
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identified Aug 21, 2024, 09:17 AM UTC
A fix has been implemented, and latency is declining. We continue to monitor the situation. (correction to current status, as latency is still declining, but not fully reduced)
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monitoring Aug 21, 2024, 09:54 AM UTC
The issue has been mitigated and we continue to monitor the situation.
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resolved Aug 21, 2024, 10:11 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 07, 2024, 01:48 PM UTC
- Resolved
- Aug 07, 2024, 03:17 PM UTC
- Duration
- 1h 28m
Affected: Data Consumption
Timeline · 6 updates
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investigating Aug 07, 2024, 01:48 PM UTC
Some OIM events are queued and not making it to the BigPanda console. The team are engaged and we are currently investigating this issue.
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investigating Aug 07, 2024, 01:59 PM UTC
We are continuing to investigate. We have determined that this is not a complete outage in OIM as many events are still being processed. Only some events are being held in a queue.
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investigating Aug 07, 2024, 02:23 PM UTC
The queue is now starting to clear and latencies dropping
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monitoring Aug 07, 2024, 02:41 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Aug 07, 2024, 03:07 PM UTC
The latency is now resolved and our OIM service is fully operational. We are continuing to monitor.
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resolved Aug 07, 2024, 03:17 PM UTC
This incident has been resolved.
Read the full incident report →
