BigPanda experienced a major incident on October 20, 2025 affecting Data Consumption and Incident Sharing and 1 more component, lasting 6h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:47 AM UTC
AWS is experiencing an outage that is affecting multiple of our services. We are still investigating the scope of impact.
- investigating Oct 20, 2025, 08:17 AM UTC
We continue to investigate and work on mitigating the effect of the AWS outage. https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 08:55 AM UTC
AWS continues to investigate the outage on its end in the US-EAST-1 Region. Custom solutions are still affected, as well as some of the Standard integrations. We are seeing the main pipeline and OIM (Open Integration Manager) services return to normal operation. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 09:41 AM UTC
AWS applied a fix in the US-EAST-1 Region, and we are seeing services starting to work. Inbound Integrations and Event Processing, outbound integrations are returning to full operation. Custom solutions are still affected to a degree, and we are investigating. We are monitoring the health of other impacted services. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 10:13 AM UTC
Currently, the AWS outage has affected Standard Integrations (non-OIM integrations), Custom solutions, and our ServiceNow outbound services. AWS reported improvements to services. We continue to investigate this and monitor other services.
- monitoring Oct 20, 2025, 11:38 AM UTC
We are redirecting traffic from the affected AWS region to mitigate the effect on custom solutions and ServiceNow services, and seeing improvements in traffic for ServiceNow shares. We continue to monitor all services.
- monitoring Oct 20, 2025, 12:01 PM UTC
We are seeing that all services based in the US-East-1 AWS region are going back to normal operation. We continue to monitor the situation
- resolved Oct 20, 2025, 02:27 PM UTC
This incident has been resolved. We rolled back any redirections made to mitigate this incident, and the pipeline is operating as expected If you encounter any issues, please reach out to BigPanda Support via our live in-app chat or via [email protected].