BigPanda experienced a minor incident on August 27, 2025 affecting Data Consumption, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Data Consumption
Update timeline
- investigating Aug 27, 2025, 06:16 PM UTC
We are observing 5xx OIM Ingestion Errors. Our teams are engaged and investigating. We are actively working to mitigate the impact on our customers as quickly as possible. At this time, the US and EU regions are affected. We will share additional updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause.
- monitoring Aug 27, 2025, 06:48 PM UTC
The team has identified and mitigated by re-routing services, and they are now monitoring the situation.
- resolved Aug 27, 2025, 07:50 PM UTC
This incident has been successfully mitigated and resolved.