BigPanda incident

BigPanda Support Portal Performance Degradation

Minor Resolved View vendor source →

BigPanda experienced a minor incident on September 26, 2025 affecting Third Party, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 11:53 AM UTC
Resolved
Sep 26, 2025, 12:38 PM UTC
Duration
44m
Detected by Pingoru
Sep 26, 2025, 11:53 AM UTC

Affected components

Third Party

Update timeline

  1. investigating Sep 26, 2025, 11:53 AM UTC

    Some users might experience delays or UI issues in our Support Portal while our ticketing vendor is working to resolve an incident. We are keeping an eye out for urgent matters, and for now it is advisable to reach out to us via chat if you do experience any issue in the BigPanda Support Portal.

  2. monitoring Sep 26, 2025, 12:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 26, 2025, 12:38 PM UTC

    This incident has been resolved.