BigPanda experienced a major incident on November 18, 2025 affecting Data Consumption and Login and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 11:58 AM UTC
Due to a Cloudflare outage, login to the BigPanda UI is intermittently unavailable. We are investigating this issue.
- investigating Nov 18, 2025, 12:05 PM UTC
Due to a Cloudflare outage, login to the BigPanda UI is intermittently unavailable, and data consumption is affected. We are investigating this issue.
- identified Nov 18, 2025, 12:32 PM UTC
We've identified the issue and applied a fix. Flushing DNS should allow users to log in to the BigPanda UI.
- monitoring Nov 18, 2025, 12:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 01:13 PM UTC
We are continuing to monitor the situation with the Cloudflare outage. https://www.cloudflarestatus.com/
- resolved Nov 18, 2025, 01:28 PM UTC
This incident has been resolved.