BigPanda incident

Biggy Call Transcription experiencing issues

Critical Resolved View vendor source →

BigPanda experienced a critical incident on March 24, 2026 affecting Call Transcription, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 04:23 PM UTC
Resolved
Mar 24, 2026, 07:34 PM UTC
Duration
3h 10m
Detected by Pingoru
Mar 24, 2026, 04:23 PM UTC

Affected components

Call Transcription

Update timeline

  1. investigating Mar 24, 2026, 04:23 PM UTC

    Due to an issue with a third-party vendor, customers might experience issues with Call Transcriptions. We are checking with our vendor and will update this page with more information.

  2. monitoring Mar 24, 2026, 07:12 PM UTC

    A fix has been deployed by our third-party vendor, and we are actively monitoring our Biggy services, with a focus on the Call Transcriptions service. We will provide the next update in 30 minutes.

  3. monitoring Mar 24, 2026, 07:14 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 24, 2026, 07:34 PM UTC

    This incident has been resolved.