BigPanda incident

BigPanda Support Portal Ticket Submission Down

Critical Resolved View vendor source →

BigPanda experienced a critical incident on June 3, 2025 affecting Third Party, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2025, 08:07 AM UTC
Resolved
Jun 03, 2025, 08:42 AM UTC
Duration
34m
Detected by Pingoru
Jun 03, 2025, 08:07 AM UTC

Affected components

Third Party

Update timeline

  1. investigating Jun 03, 2025, 08:07 AM UTC

    We are currently experiencing issues with our ticketing vendor that we’re working to resolve soon. We are keeping an eye out for urgent matters, and for now it is advisable to reach out to us via chat.

  2. identified Jun 03, 2025, 08:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 03, 2025, 08:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 03, 2025, 08:42 AM UTC

    The incident is resolve and you can now resume normal ticket submission to the BigPanda Support Portal