BigPanda incident

Latency in Alert Enrichment services

Minor Resolved View vendor source →
Started
Feb 09, 2026, 03:37 PM UTC
Resolved
Feb 09, 2026, 06:23 PM UTC
Duration
2h 46m
Detected by Pingoru
Feb 09, 2026, 03:37 PM UTC

Affected components

Alert Enrichment

Update timeline

  1. investigating Feb 09, 2026, 03:37 PM UTC

    We are observing Latency in Alert Enrichment services. Our team is engaged and is looking to identify the root cause

  2. investigating Feb 09, 2026, 04:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 09, 2026, 04:46 PM UTC

    We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes as more details become available. We apologize for any inconvenience that this may be causing.

  4. investigating Feb 09, 2026, 05:16 PM UTC

    The team are currently working to stabilise the service.

  5. identified Feb 09, 2026, 05:44 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Feb 09, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Feb 09, 2026, 06:23 PM UTC

    This incident has been resolved.

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