BigLeaf Outage History

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BigLeaf had 23 outages in the last 2 years totaling 142h 53m of downtime — averaging 0.9 incidents per month.

There were 23 BigLeaf outages since June 18, 2024 totaling 142h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bigleaf.net

Notice April 30, 2026

Network Performance Issues - ATL

Detected by Pingoru
Apr 30, 2026, 05:53 PM UTC
Resolved
Apr 30, 2026, 08:00 PM UTC
Duration
2h 6m
Affected: Gateway Cluster: Atlanta, GA
Timeline · 3 updates
  1. investigating Apr 30, 2026, 05:53 PM UTC

    We are currently investigating network congestion issues that are impacting a small subset of sites connected to our ATL gateway cluster. To verify if your site is impacted after logging into the Bigleaf Cloud Connect dashboard, follow this link to a filtered list of your accessible sites that are impacted by these issues.

  2. monitoring Apr 30, 2026, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2026

Network Performance Issues - LAX

Detected by Pingoru
Feb 20, 2026, 07:00 PM UTC
Resolved
Feb 20, 2026, 09:30 PM UTC
Duration
2h 29m
Affected: Gateway Cluster: Los Angeles, CA
Timeline · 3 updates
  1. investigating Feb 20, 2026, 07:00 PM UTC

    We are currently investigating network congestion issues that are impacting a subset of sites connected to our LAX gateway cluster.

  2. monitoring Feb 20, 2026, 07:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 20, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2025

Bigleaf Cloud Connect Dashboard Slow or Unresponsive

Detected by Pingoru
Oct 02, 2025, 07:54 PM UTC
Resolved
Oct 02, 2025, 09:57 PM UTC
Duration
2h 3m
Affected: Web Dashboard
Timeline · 3 updates
  1. investigating Oct 02, 2025, 07:54 PM UTC

    We are currently investigating an issue with our Bigleaf Cloud Connect Dashboard where it is slow or unresponsive.

  2. monitoring Oct 02, 2025, 08:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 26, 2025

Emergency Maintenance - Seattle PoP

Detected by Pingoru
Sep 26, 2025, 05:01 PM UTC
Resolved
Sep 26, 2025, 08:30 PM UTC
Duration
3h 28m
Affected: Gateway Cluster: Seattle, WA
Timeline · 3 updates
  1. investigating Sep 26, 2025, 05:01 PM UTC

    We will be undergoing emergency maintenance in our Seattle Gateway Cluster. Expected Impact: No network connectivity impact is expected If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.

  2. monitoring Sep 26, 2025, 06:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 26, 2025, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 12, 2025

Missing Site Metrics

Detected by Pingoru
Sep 12, 2025, 12:41 PM UTC
Resolved
Sep 12, 2025, 02:30 PM UTC
Duration
1h 48m
Affected: Web DashboardSite and Circuit Alerts
Timeline · 3 updates
  1. investigating Sep 12, 2025, 12:41 PM UTC

    We are currently investigating an issue with missing metrics and reporting in the Bigleaf Cloud Connect Dashboard.

  2. monitoring Sep 12, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 12, 2025, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2025

Emergency Maintenance - Frankfurt, DE Gateway Cluster

Detected by Pingoru
Sep 11, 2025, 08:07 PM UTC
Resolved
Sep 11, 2025, 09:41 PM UTC
Duration
1h 33m
Affected: Gateway Cluster: Frankfurt, DE
Timeline · 3 updates
  1. investigating Sep 11, 2025, 08:07 PM UTC

    We will be undergoing emergency maintenance in our Frankfurt, DE Gateway Cluster. Expected Impact: Customers may experience additional latency during this time, and up to three 10-second packet loss events. If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.

  2. monitoring Sep 11, 2025, 08:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2025, 09:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 22, 2025

Bigleaf Cloud Connect Dashboard DOWN

Detected by Pingoru
Aug 22, 2025, 05:31 PM UTC
Resolved
Aug 22, 2025, 06:39 PM UTC
Duration
1h 8m
Affected: Web Dashboard
Timeline · 3 updates
  1. investigating Aug 22, 2025, 05:31 PM UTC

    We are currently investigating slowness and intermittent responsiveness with our Bigleaf Cloud Connect Dashboard. Network connectivity is not affected.

  2. monitoring Aug 22, 2025, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 22, 2025, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 8, 2025

Bigleaf Cloud Connect Dashboard Down

Detected by Pingoru
Aug 08, 2025, 05:58 PM UTC
Resolved
Aug 08, 2025, 06:34 PM UTC
Duration
36m
Affected: Web DashboardSite and Circuit Alerts
Timeline · 3 updates
  1. investigating Aug 08, 2025, 05:58 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 08, 2025, 06:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 08, 2025, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 23, 2025

Network Performance Issues - DAL

Detected by Pingoru
Jul 23, 2025, 03:14 PM UTC
Resolved
Jul 23, 2025, 04:09 PM UTC
Duration
54m
Affected: Gateway Cluster: Dallas, TX
Timeline · 2 updates
  1. monitoring Jul 23, 2025, 03:14 PM UTC

    A small subset of customers served out of our Dallas PoP may experience up to two brief periods of packet loss as our team investigates and works to resolve an issue.

  2. resolved Jul 23, 2025, 04:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 2, 2025

Bigleaf Cloud Connect - Site Configuration Changes

Detected by Pingoru
Jul 02, 2025, 10:19 PM UTC
Resolved
Jul 02, 2025, 11:30 PM UTC
Duration
1h 10m
Affected: Web Dashboard
Timeline · 3 updates
  1. investigating Jul 02, 2025, 10:19 PM UTC

    We are currently investigating an issue that is preventing any site configuration changes in the Bigleaf Cloud Connect dashboard from applying the updates to deployed Bigleaf Routers. There should be no impact to site connectivity or alerting.

  2. monitoring Jul 02, 2025, 11:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 02, 2025, 11:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 20, 2025

Bigleaf Alert Emails

Detected by Pingoru
Jun 20, 2025, 07:50 PM UTC
Resolved
Jun 24, 2025, 09:42 PM UTC
Duration
4d 1h
Affected: Site and Circuit Alerts
Timeline · 5 updates
  1. investigating Jun 20, 2025, 07:50 PM UTC

    We are currently investigating an issue as ALL Bigleaf alert emails are not being sent from the Bigleaf Cloud Connect dashboard. This includes StatusPage updates.

  2. identified Jun 20, 2025, 08:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 20, 2025, 08:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 20, 2025, 10:24 PM UTC

    We are continuing to monitor for further issues and implemented a temporary change while working towards a permanent fix. Current Impact: - To reduce immediate impact, only HIGH or SITE DOWN severity alert emails will be sent as expected. - Alert severity of MEDIUM or LOW will not receive an email alert at this time despite any user configurations. - Any and all alerts are being displayed correctly on the Site and Alerts sections of the Bigleaf Cloud Connect Dashboard.

  5. resolved Jun 24, 2025, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 20, 2025

Bigleaf Support Emails

Detected by Pingoru
Jun 20, 2025, 07:30 PM UTC
Resolved
Jun 20, 2025, 10:13 PM UTC
Duration
2h 42m
Affected: Other
Timeline · 4 updates
  1. investigating Jun 20, 2025, 07:30 PM UTC

    Emails to our primary [email protected] are currently being denied - our team can be reached at our alternative email [email protected]. Our Support Line is up as normal, as well as our Chat and Web ticket submission.

  2. identified Jun 20, 2025, 08:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 20, 2025, 08:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 20, 2025, 10:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 30, 2025

Backup-Only Circuits 'Down' in BCC

Detected by Pingoru
May 30, 2025, 04:15 PM UTC
Resolved
May 30, 2025, 05:24 PM UTC
Duration
1h 9m
Affected: Gateway Cluster: Ashburn, VAGateway Cluster: Atlanta, GAGateway Cluster: Chicago, ILGateway Cluster: Dallas, TXGateway Cluster: Denver, COGateway Cluster: Los Angeles, CAGateway Cluster: New York, NYGateway Cluster: San Jose, CAGateway Cluster: Seattle, WAWeb DashboardGateway Cluster: Frankfurt, DEGateway Cluster: London, GBGateway Cluster: Amsterdam, NLSite and Circuit Alerts
Timeline · 3 updates
  1. identified May 30, 2025, 04:15 PM UTC

    Bigleaf has identified an issue affecting some "Backup-Only" circuits where they cannot re-establish connectivity with the Bigleaf servers if the "Backup-Only" circuit goes offline. A fix to this issue is currently being pushed out to resolve the issue.

  2. monitoring May 30, 2025, 04:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 30, 2025, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 28, 2025

Network Performance Issues - Frankfurt, DE

Detected by Pingoru
May 28, 2025, 02:07 PM UTC
Resolved
May 28, 2025, 06:08 PM UTC
Duration
4h 1m
Affected: Gateway Cluster: Frankfurt, DE
Timeline · 2 updates
  1. investigating May 28, 2025, 02:07 PM UTC

    We are currently investigating network congestion issues that are impacting a subset of sites connected to our Frankfurt gateway cluster.

  2. resolved May 28, 2025, 06:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 3, 2025

Network Performance Issues - NYC

Detected by Pingoru
Feb 03, 2025, 04:02 PM UTC
Resolved
Feb 03, 2025, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 03, 2025, 04:02 PM UTC

    Customers connected to our NYC gateway clusters may have experienced up to two brief periods of packet loss between 12:12am PST and 12:22am PST.

Read the full incident report →

Notice January 31, 2025

Network Performance Issues - NYC/CHI

Detected by Pingoru
Jan 31, 2025, 09:01 PM UTC
Resolved
Jan 31, 2025, 10:17 PM UTC
Duration
1h 15m
Affected: Gateway Cluster: Chicago, ILGateway Cluster: New York, NY
Timeline · 3 updates
  1. investigating Jan 31, 2025, 09:01 PM UTC

    We are currently investigating network congestion issues that are impacting a subset of sites connected to our NYC and CHI gateway clusters.

  2. monitoring Jan 31, 2025, 09:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 31, 2025, 10:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 22, 2025

Bigleaf Support Line Issues

Detected by Pingoru
Jan 22, 2025, 07:08 PM UTC
Resolved
Jan 23, 2025, 02:42 AM UTC
Duration
7h 33m
Affected: Gateway Cluster: Ashburn, VAGateway Cluster: Atlanta, GAGateway Cluster: Chicago, ILGateway Cluster: Dallas, TXGateway Cluster: Denver, COGateway Cluster: Los Angeles, CAGateway Cluster: New York, NYGateway Cluster: San Jose, CAGateway Cluster: Seattle, WAWeb DashboardGateway Cluster: Frankfurt, DEGateway Cluster: London, GBGateway Cluster: Amsterdam, NLSite and Circuit AlertsOther
Timeline · 3 updates
  1. investigating Jan 22, 2025, 07:08 PM UTC

    We are experiencing some issues with our phone system provider that may cause difficulty in contacting Bigleaf Technical Support. Inbound calls to our main phone numbers at (888) 244-3133 and (503) 985-8298 may be affected. If you are experiencing this, please email our Support team at [email protected]. Our team is monitoring the emails, ticket requests, and voicemails. If you are experiencing an urgent issue please contact us immediately via email and we will contact you as soon as possible. Future updates will be posted here. Thanks for your patience!

  2. monitoring Jan 23, 2025, 12:56 AM UTC

    Our Bigleaf team is continuing to monitor an on-going issue with inbound call routing, but at this time we are only seeing some intermittent problems reaching Bigleaf via our (888) 244-3133 and (503) 985-8298 numbers.

  3. resolved Jan 23, 2025, 02:42 AM UTC

    Our phone service provider has resolved the issue and inbound call service is functioning normally. We apologize for any inconvenience.

Read the full incident report →

Critical January 1, 2025

Site and circuit alert emails delayed

Detected by Pingoru
Jan 01, 2025, 12:41 AM UTC
Resolved
Jan 01, 2025, 01:49 AM UTC
Duration
1h 8m
Affected: Site and Circuit Alerts
Timeline · 2 updates
  1. investigating Jan 01, 2025, 12:41 AM UTC

    We've found a problem with site and circuit alert emails from your Bigleaf service. These alerts have been delayed for the last 40 minutes. Production traffic is not impacted. We plan to provide an update on this incident within an hour.

  2. resolved Jan 01, 2025, 01:49 AM UTC

    We have identified the root cause and deployed a fix for the problem. All site and circuit alerts should now be sent out successfully.

Read the full incident report →

Minor September 10, 2024

Network Performance Issues - ATL/NYC

Detected by Pingoru
Sep 10, 2024, 04:29 PM UTC
Resolved
Sep 10, 2024, 08:03 PM UTC
Duration
3h 34m
Affected: Gateway Cluster: Atlanta, GAGateway Cluster: New York, NY
Timeline · 4 updates
  1. investigating Sep 10, 2024, 04:29 PM UTC

    Bigleaf is currently investigating issues with Network Performance in our ATL and NYC regions. We are working to analyze and mitigate this problem. More updates to follow shortly.

  2. investigating Sep 10, 2024, 05:30 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 10, 2024, 07:04 PM UTC

    A fix has been implemented and we are monitoring results

  4. resolved Sep 10, 2024, 08:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 9, 2024

Network Performance Issues - FRA

Detected by Pingoru
Aug 09, 2024, 08:16 PM UTC
Resolved
Aug 09, 2024, 10:25 PM UTC
Duration
2h 8m
Affected: Gateway Cluster: Frankfurt, DE
Timeline · 2 updates
  1. investigating Aug 09, 2024, 08:16 PM UTC

    Bigleaf is currently investigating issues with Network Performance in our Frankfurt, DE region. We are working to analyze and mitigate this problem as sites in this region are experiencing higher than normal latency.

  2. resolved Aug 09, 2024, 10:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 26, 2024

Reachability problems to certain websites and services in DEN

Detected by Pingoru
Jun 26, 2024, 01:22 PM UTC
Resolved
Jun 26, 2024, 02:07 PM UTC
Duration
44m
Affected: Gateway Cluster: Denver, CO
Timeline · 2 updates
  1. investigating Jun 26, 2024, 01:22 PM UTC

    We’re currently investigating reachability problems to certain websites and services in our DEN PoP

  2. resolved Jun 26, 2024, 02:07 PM UTC

    We've resolved all known reachability problems. If you are experiencing any access issues, or have questions, please don't hesitate to reach out to Bigleaf Support!

Read the full incident report →

Minor June 21, 2024

Reachability problems for certain domains such as ADP

Detected by Pingoru
Jun 21, 2024, 04:03 PM UTC
Resolved
Jun 21, 2024, 06:14 PM UTC
Duration
2h 11m
Affected: Gateway Cluster: San Jose, CAGateway Cluster: Seattle, WA
Timeline · 3 updates
  1. investigating Jun 21, 2024, 04:03 PM UTC

    We’re currently investigating reachability problems to certain websites such as ADP.

  2. identified Jun 21, 2024, 05:20 PM UTC

    ADP reachability is restored. We're continuing to investigate other potential reachability issues.

  3. resolved Jun 21, 2024, 06:14 PM UTC

    We've resolved all known reachability problems. If you are experiencing any access issues, or have questions, please don't hesitate to reach out to Bigleaf Support!

Read the full incident report →

Minor June 18, 2024

Reachability problems for certain domains such as ADP and advisorcompass.

Detected by Pingoru
Jun 18, 2024, 04:20 PM UTC
Resolved
Jun 18, 2024, 05:31 PM UTC
Duration
1h 11m
Affected: Gateway Cluster: Dallas, TXGateway Cluster: Denver, COGateway Cluster: New York, NY
Timeline · 3 updates
  1. investigating Jun 18, 2024, 04:20 PM UTC

    We are currently investigating reachability problems to certain websites such as ADP and advisorcompass.

  2. investigating Jun 18, 2024, 04:50 PM UTC

    We've implemented a workaround and are evaluating the results of it.

  3. resolved Jun 18, 2024, 05:31 PM UTC

    We've resolved the reachability problems. From 9am to 12pm Central time, a few websites reachable through a direct peering route were being blackholed inadvertently. Avoiding that peering route resolved the issue. We'll follow up to ensure permanent resolution.

Read the full incident report →