Batch Outage History
Batch is up right nowPingoru has recorded 68 incidents for Batch: 53 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 1 of 720 (0%) |
| May 2026 | 5 | 27 of 744 (4%) |
| June 2026 | 2 | 6 of 720 (1%) |
| July 2026 | 6 | 17 of 744 (2%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 4 | 30 of 720 (4%) |
| October 2026 | 6 | 10 of 511 (2%) |
Incidents, newest first
Minor October 21, 2026 Precautionary temporary restriction of file uploads in the dashboard 6h 54m
Started Oct 21, 2026, 11:58 AM UTC· resolved Oct 21, 2026, 06:53 PM UTC
- monitoring Oct 21, 2026, 11:58 AM UTC
A security vulnerability affecting widely used open-source web software (PHP) was publicly disclosed today. This is not an incident on Batch's side: we have no indication that our platform or our customers' data have been affected. We advise that you check your own systems to see if they are affected by this issue. As a precaution, we are temporarily disabling file uploads in the Batch dashboard while we wait for the necessary updates to be released and apply them. During this time, at least the following actions are unavailable: - Creating audiences from a file - Uploading or updating iOS and Safari push certificates and keys - Updating a landing page favicon Everything else keeps working normally: SDKs, push sending, campaigns, automations, and APIs are not affected. We expect to restore these features within a few hours and will post an update here as soon as they are back.
- resolved Oct 21, 2026, 06:53 PM UTC
Affected Batch systems have been fully upgraded to patched versions.
Minor October 20, 2026 Processing delays for profile updates 31m [CEP] Profile API, Data ingestion, Event Targeting & Retargeting
Started Oct 20, 2026, 02:04 PM UTC· resolved Oct 20, 2026, 02:36 PM UTC
- identified Oct 20, 2026, 02:04 PM UTC
We have identified an issue affecting our profile processing pipeline since 15:46 CEST. Profile updates, including attributes, events and delivery statuses, are currently delayed by approximately 15 minutes and the delay is growing. Automations triggered by these updates may also be delayed. A fix has been identified and is being deployed. No data has been lost, all updates will be processed as the backlog clears.
- monitoring Oct 20, 2026, 02:15 PM UTC
A fix was deployed at 16:08 CEST and profile processing has resumed. Updates sent through the Profile API are processed in real time again. Updates sent by our mobile SDKs, such as attributes and events, are still delayed while the backlog clears, and automations triggered by these events may also be delayed. We are monitoring the recovery.
- resolved Oct 20, 2026, 02:36 PM UTC
This incident has been resolved. Profile updates and the automations triggered by them were delayed between 15:46 CEST and 16:35 CEST. The fix deployed at 16:08 CEST has restored normal processing, and all delayed updates have now been processed. All components are operational.
Major October 14, 2026 Delays in file-based audience imports 54m Custom Audiences, Audiences
Started Oct 14, 2026, 01:11 PM UTC· resolved Oct 14, 2026, 02:05 PM UTC
- identified Oct 14, 2026, 01:11 PM UTC
We have identified an issue affecting audience imports from files delivered via FTP/SFTP. Since October 12, these files have not been processed, so the related audiences have not been updated. A fix is being deployed and imports are resuming. A backfill of the files received during this period will follow.
- monitoring Oct 14, 2026, 01:37 PM UTC
Audience imports from files delivered via FTP/SFTP have resumed. Files received since October 12 are being processed automatically, and the related audiences are being updated as the backlog clears. We are monitoring the import pipeline until it is back to normal.
- resolved Oct 14, 2026, 02:05 PM UTC
This incident has been resolved. Audience imports from files delivered via FTP/SFTP are back to normal, and files received during the incident have been processed.
Minor October 7, 2026 CEP export processing delays 29m [CEP] Export API
Started Oct 07, 2026, 01:24 PM UTC· resolved Oct 07, 2026, 01:54 PM UTC
- investigating Oct 07, 2026, 01:24 PM UTC
We are experiencing delays in generating CEP export files due to an incident affecting our storage provider. Export requests are still being accepted, but files may take longer than usual to become available. MEP exports are not affected.
- monitoring Oct 07, 2026, 01:39 PM UTC
Our storage provider has been available again since 15:30 CEST. Export results are delivered again, and pending exports are being processed as the backlog clears. We are monitoring the situation until all exports are delivered.
- resolved Oct 07, 2026, 01:54 PM UTC
All pending exports have been delivered, and new exports work as expected. This incident is now resolved.
Notice October 5, 2026 Missing CEP push events in MEP custom event exports –
Started Oct 05, 2026, 12:30 PM UTC· resolved Oct 05, 2026, 12:30 PM UTC
- resolved Oct 06, 2026, 02:06 PM UTC
Between September 14 and October 5, push sent and push open events from CEP campaigns were missing from the daily MEP event exports for some projects. Push delivery was not affected, and no data was lost. The issue was caused by a database migration, after which these events were stored in a location that was no longer read by the export process. A fix was deployed on October 5 at 14:30 CEST, and exports generated since October 6 are complete.
Major October 2, 2026 Dashboard intermittently unavailable 1h 34m Dashboard, Dashboard
Started Oct 02, 2026, 01:41 PM UTC· resolved Oct 02, 2026, 03:15 PM UTC
- investigating Oct 02, 2026, 01:41 PM UTC
We are investigating an issue affecting the Batch Dashboard. Since approximately 15:00 CEST, some users may experience intermittent errors or be unable to access the Dashboard. Our teams are actively investigating.
- identified Oct 02, 2026, 01:53 PM UTC
We have identified the cause of the issue affecting the Dashboard: a network incident at our hosting provider. Some users may continue to experience intermittent errors or be unable to access the Dashboard.
- monitoring Oct 02, 2026, 02:32 PM UTC
A network issue between our hosting provider and some Internet access providers was affecting access to the Dashboard. Depending on their Internet access provider, some users may have experienced slowness or errors. Since approximately 16:20 CEST, we have seen a clear improvement and affected users are able to access the Dashboard again. We are continuing to monitor the situation closely.
- monitoring Oct 02, 2026, 02:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 02, 2026, 03:15 PM UTC
This incident has been resolved. On October 2, between approximately 15:00 and 16:30 CEST, the Dashboard was intermittently slow or unavailable for some users, due to a network issue between our hosting provider and some Internet access providers. The Dashboard is operating normally again, and no errors have been observed for over 40 minutes.
Notice September 23, 2026 Delays in CEP event processing 4h Data ingestion
Started Sep 23, 2026, 05:00 AM UTC· resolved Sep 23, 2026, 09:00 AM UTC
- resolved Sep 23, 2026, 12:27 PM UTC
On September 23, CEP event ingestion was delayed during two separate periods. Between 07:00 and 09:06 CEST, less than 1% of events sent through our mobile SDKs were processed with delay. Between 10:00 and 11:00 CEST, the delay affected all CEP event ingestion, both API and SDK. Processing has returned to normal and the backlog is fully processed.
Minor September 16, 2026 Elevated API Error Rate 1h 49m
Started Sep 16, 2026, 10:00 AM UTC· resolved Sep 16, 2026, 11:49 AM UTC
- resolved Sep 16, 2026, 12:34 PM UTC
Between September 16, 12:00 CEST and 13:30 CEST, some requests to our public APIs returned errors at an elevated rate (approximately 2% of all requests). Affected requests could be safely retried, and all services had returned to normal by 13:49 CEST. The incident was caused by a database issue.
Notice September 7, 2026 Audience indexations delays 20h 40m
Started Sep 07, 2026, 09:45 AM UTC· resolved Sep 08, 2026, 06:25 AM UTC
- resolved Sep 07, 2026, 11:58 AM UTC
Between September 5 at 11:45 CEST and September 7 at 08:25 CEST, we experienced delays in indexing MEP and CEP audiences. The situation is now back to normal, and we are continuing to monitor it closely.
Notice September 3, 2026 MEP Custom audiences errors 3h 18m
Started Sep 03, 2026, 05:00 AM UTC· resolved Sep 03, 2026, 08:18 AM UTC
- resolved Sep 03, 2026, 08:36 AM UTC
Between 07:10 CEST and 10:18 CEST, some requests to create or update MEP Custom Audiences intermittently failed. A fix was applied at 10:18 CEST and no further errors have been observed since. We are continuing to monitor the situation closely.
Critical August 15, 2026 CEP Push Delivery Issue (FCM) 1h 7m Push Delivery
Started Aug 15, 2026, 09:34 AM UTC· resolved Aug 15, 2026, 10:42 AM UTC
- investigating Aug 15, 2026, 09:34 AM UTC
We have identified an issue preventing the delivery of Android push notifications. Since August 15, 09:52 CEST, notifications sent to Android devices are not being delivered.
- monitoring Aug 15, 2026, 10:32 AM UTC
We have identified the cause of the issue and the delivery of Android push notifications is back to normal. The backlog has been fully processed and notifications are being delivered in real time again. No data has been lost, all notifications were delivered to the expected users. We continue to monitor the platform closely.
- resolved Aug 15, 2026, 10:42 AM UTC
This incident has been resolved.
Notice July 28, 2026 Email Composer – Service Unavailable 33m
Started Jul 28, 2026, 01:39 PM UTC· resolved Jul 28, 2026, 02:13 PM UTC
- investigating Jul 28, 2026, 01:39 PM UTC
Since approximately 15:25 CEST, our email composer provider is experiencing an issue on their infrastructure, which impacts the email editor. You may be unable to edit email messages in the composer. Email delivery is not affected. The issue has been escalated to the provider and we will share updates as soon as more information becomes available.
- monitoring Jul 28, 2026, 01:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2026, 02:13 PM UTC
This incident has been resolved.
Critical July 23, 2026 Android push (FCM) delivery outage on CEP 56m Push Delivery
Started Jul 23, 2026, 10:11 AM UTC· resolved Jul 23, 2026, 11:08 AM UTC
- investigating Jul 23, 2026, 10:11 AM UTC
Since 11:40 CEST, push notifications to Android devices (FCM) are not being sent on CEP. MEP push delivery is not affected, and iOS push delivery on CEP works as expected. We are investigating the issue and will share updates as soon as more information becomes available.
- identified Jul 23, 2026, 10:17 AM UTC
iOS (APNs) push delivery on CEP is also impacted and currently heavily degraded, in addition to Android (FCM) notifications which are still not being sent. We have identified the root cause and are actively working on the fix. MEP push delivery remains unaffected.
- monitoring Jul 23, 2026, 10:35 AM UTC
Push delivery on CEP has recovered: notifications are being sent normally again on both Android (FCM) and iOS (APNs). We are monitoring the platform to confirm stability. We are still assessing whether notifications that could not be sent during the incident will be retried, we will share an update on this.
- monitoring Jul 23, 2026, 10:40 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 23, 2026, 11:08 AM UTC
This incident has been resolved.
Notice July 17, 2026 Processing delays on CEP Exports & Cloud Sync 1h 3m [CEP] Export API, Data ingestion
Started Jul 17, 2026, 10:21 AM UTC· resolved Jul 17, 2026, 11:24 AM UTC
- investigating Jul 17, 2026, 10:21 AM UTC
We are investigating increased processing delays affecting CEP Exports an Cloud Sync synchronizations since July 16, 22:00 CEST. Some operations may be processed later than expected. Our team is actively working to restore normal processing, and we will share further updates as soon as more information is available.
- investigating Jul 17, 2026, 10:23 AM UTC
We are continuing to investigate this issue.
- resolved Jul 17, 2026, 11:24 AM UTC
Processing has returned to normal for CEP Exports and Cloud Sync synchronizations. The backlog has been fully processed and no data has been lost.
Major July 7, 2026 Profile update processing delays on CEP 13h 33m Data ingestion
Started Jul 07, 2026, 08:35 AM UTC· resolved Jul 07, 2026, 10:09 PM UTC
- investigating Jul 07, 2026, 08:35 AM UTC
Since approximately 04:40 CEST, our CEP profile processing pipeline has been delayed, with profile updates currently around 5 hours behind real time. As a result, some profile attribute updates may not yet be reflected in one-time & recurring campaign targeting, automations triggered by attribute changes, and profile analytics. Campaign audience selection and most event-based automations are not affected. We are actively investigating the issue; no data has been lost, and delayed updates will be processed as the backlog clears.
- monitoring Jul 07, 2026, 10:05 AM UTC
We are seeing recovery on our CEP profile processing pipeline. Real-time processing has already been restored for the majority of profile updates, while a subset is still catching up, so some attribute updates may remain delayed a bit longer in one-time & recurring campaign targeting, automations triggered by attribute changes, and profile analytics. No data has been lost, and all delayed updates will be processed as the backlog clears. We are continuing to monitor closely until processing is fully back to real time.
- monitoring Jul 07, 2026, 03:21 PM UTC
Recovery is underway on our CEP profile processing pipeline. Real-time processing has been restored for approximately 99% of profile updates, and the remaining share is still catching up. During this time, a small portion of attribute updates may still be delayed in one-time & recurring campaign targeting, automations triggered by attribute changes, and profile analytics. No data has been lost, and all delayed updates will be processed as the backlog clears.
- monitoring Jul 07, 2026, 04:32 PM UTC
Recovery is nearly complete on our CEP profile processing pipeline, with real-time processing restored for the large majority of profile updates. We expect the remaining delay to fully clear during this evening. As a precaution, we have put in place reinforced monitoring and on-call coverage overnight to quickly detect and address any recurrence. We will share a further update tomorrow morning.
- monitoring Jul 07, 2026, 07:58 PM UTC
Between 19:45 and 20:15 CEST, a disruption affected our MEP Transactional API, during which some transactional messages may not have been sent, and some in-app messages on CEP may not have been displayed. Both are now fully resolved and operating normally again, and transactional requests from this window can be safely retried. Separately, our CEP profile processing pipeline saw a renewed delay this evening and is still catching up to real time, with no profile data lost. We will continue to monitor closely and share a further update within the next hour.
- monitoring Jul 07, 2026, 09:34 PM UTC
Profile updates are now being processed in real time again at the source, and profile analytics have caught up. A downstream indexing backlog remains, however: the profile data used for campaign targeting, including targeting based on attribute changes, is currently delayed by under an hour and is steadily catching up. No profile data has been lost, and all updates will be reflected once the backlog fully clears. We continue to monitor closely and will share a further update tomorrow morning.
- resolved Jul 07, 2026, 10:09 PM UTC
This incident is now resolved. Profile updates are being processed in real time again, and the data used for one-time and recurring campaign targeting, and attribute-change automations has fully caught up, with no profile data lost. Separately, the earlier disruption to transactional message sending and in-app display on July 7 between 19:45 and 20:15 CEST was resolved the same evening. All services are operating normally.
Minor July 1, 2026 Delays in CEP trigger automations 25m Email delivery, Push Delivery, SMS Delivery
Started Jul 01, 2026, 07:31 AM UTC· resolved Jul 01, 2026, 07:56 AM UTC
- identified Jul 01, 2026, 07:31 AM UTC
We have identified an issue affecting the processing of CEP trigger automations. Since approximately 08:00 CEST, automation events have been processing with a delay of up to 30 minutes This affects the delivery of Push, Email, and SMS messages triggered by these automations. No data has been lost; messages will be delivered to the expected users as the backlog clears. We are working on resolving the issue and are monitoring the situation closely.
- monitoring Jul 01, 2026, 07:34 AM UTC
The issue has been resolved and the backlog has been fully processed.
- resolved Jul 01, 2026, 07:56 AM UTC
This incident is now resolved.
Notice June 23, 2026 In-App message serving delays (≥ SDK 3.1) 4h 2m
Started Jun 23, 2026, 10:27 AM UTC· resolved Jun 23, 2026, 02:29 PM UTC
- resolved Jun 23, 2026, 04:32 PM UTC
Between 12:27 and 16:29 CEST, we experienced delays in serving in-app messages on both our MEP and CEP platforms. This impacted all applications using an SDK version 3.1 or higher. The issue has been resolved and performance is back to normal. We continue to monitor our systems closely to ensure everything remains stable.
Critical June 19, 2026 Profile updates and orchestration impact on CEP 2h 13m Data ingestion, Event Targeting & Retargeting
Started Jun 19, 2026, 09:51 AM UTC· resolved Jun 19, 2026, 12:05 PM UTC
- investigating Jun 19, 2026, 09:51 AM UTC
We are currently investigating an issue affecting profile update processing on our CEP platform. Since approximately 09:20 CEST today, profile data (including custom attributes and events) is no longer being updated in real-time. As a result: - Campaigns targeting users based on profile attributes may reach an inaccurate audience. - Trigger automations based on profile attribute changes are currently not firing. Message delivery for ongoing orchestrations (push, email, and SMS) is unaffected, as are device installs and tokens. No data is lost, profile updates will be applied once the issue is resolved and the backlog is processed.
- identified Jun 19, 2026, 10:26 AM UTC
Profile attribute and event updates sent via the Profile API have returned to real-time as of 12:14 CEST. The backlog accumulated since 09:20 CEST has been fully processed. Updates ingested via the mobile SDK are currently running approximately 45 minutes behind. Trigger automations based on profile attribute changes also remain affected, the root cause has been identified and a fix is in progress.
- identified Jun 19, 2026, 11:18 AM UTC
Profile data updates ingested via the mobile SDK are now running approximately 10 minutes behind, down from 45 minutes previously. Data used for campaign selection and attribute-based trigger automations remains approximately 1 hour behind schedule. Our team continues to work on a full resolution. We will provide a further update as soon as more information is available, or within the next hour.
- resolved Jun 19, 2026, 12:05 PM UTC
This incident has been resolved. Profile data is now being updated in real-time across all ingestion channels. Campaign selections and attribute-based trigger automations are back to normal. No data was lost during the incident. Profile updates that occurred between June 19, 09:20 CEST and the resolution time have been fully processed.
Notice May 18, 2026 Missed executions for CEP recurring automations 6h 14m
Started May 18, 2026, 11:00 PM UTC· resolved May 19, 2026, 05:14 AM UTC
- resolved May 19, 2026, 07:47 AM UTC
Between May 8 at 01:00 CEST and 7:14 CEST, a subset of CEP recurring automations failed to execute as scheduled. Affected automations were not sent during this window and were not retried. The issue has been resolved. The service has been operating normally since 7:14 CEST.
Major May 13, 2026 Transactional API push delivery issues 2h 7m [MEP] Transactional API
Started May 13, 2026, 04:08 PM UTC· resolved May 13, 2026, 06:16 PM UTC
- investigating May 13, 2026, 04:08 PM UTC
We are investigating an issue affecting push notification delivery via the [MEP] Transactional API. Notifications submitted since 14:20 CEST may not be delivered. Our team is working to identify the cause.
- identified May 13, 2026, 04:40 PM UTC
We have identified the cause of the issue. A recent configuration change caused push notifications submitted via the Transactional API to not reach our delivery pipeline. A fix is being deployed. Once it is in place, affected notifications will be delivered and no data will be lost.
- monitoring May 13, 2026, 05:03 PM UTC
A fix has been deployed and the backlog of delayed notifications has been processed. New notifications are being sent as expected. We are monitoring the results.
- resolved May 13, 2026, 06:16 PM UTC
All delayed notifications have been processed, and new notifications are now being delivered as expected. The incident is resolved, and all services are operating normally.
Minor May 7, 2026 Delays in CEP profile data indexation 2h 8m Data ingestion
Started May 07, 2026, 10:37 AM UTC· resolved May 07, 2026, 12:45 PM UTC
- monitoring May 07, 2026, 10:37 AM UTC
Our profile data indexation pipeline experienced instability starting at May 7, 05:30 CEST, causing it to fall behind on processing. As a result, profile data used for CEP one-time and recurring campaign targeting was delayed by up to 2 hours 30 minutes for a subset of traffic. The issue has been resolved. Processing has resumed and is recovering. We are monitoring the situation closely.
- resolved May 07, 2026, 12:45 PM UTC
Profile data indexation has returned to normal. One-time and recurring CEP campaigns are now using up-to-date profile data for targeting and personalization. No data has been lost during this incident.
Notice May 3, 2026 Web SDK Degraded Serving 9h 30m
Started May 03, 2026, 10:00 PM UTC· resolved May 04, 2026, 07:30 AM UTC
- resolved May 04, 2026, 08:13 AM UTC
Between May 4, 2026 at 00:00 CEST and May 4, 2026 at 09:30 CEST, approximately 25% of requests serving the Web SDK were failing. This prevented the SDK from loading on some web pages, and as a result, some events may not have been tracked during this period. Push notifications were not affected and were delivered as expected throughout the incident.
Major April 19, 2026 Major Outage detected on status page 23m Overall
Started Apr 19, 2026, 10:37 PM UTC· resolved Apr 19, 2026, 11:01 PM UTC
No vendor updates were posted for this incident.
Minor March 22, 2026 MEP Campaign Sending Delays 11h 58m Push delivery, Custom Exports, [CEP] Export API
Started Mar 22, 2026, 10:31 PM UTC· resolved Mar 23, 2026, 10:29 AM UTC
- investigating Mar 22, 2026, 10:31 PM UTC
We are experiencing an infrastructure issue impacting parts of our platform. Campaign sending on MEP and the MEP Audiences API have been unavailable since 22:45 CET. CEP exports (recurring and API) have been experiencing slowdowns on some jobs since 23:10 CET. Other platform features are operating normally. Our team is actively working on restoring service.
- identified Mar 22, 2026, 11:42 PM UTC
We have identified the root cause of this incident. A failure on a subset of our infrastructure servers is preventing MEP campaigns from being sent and the MEP Audiences API from responding. CEP exports are also experiencing slowdowns on some jobs as a secondary effect. Our team is actively working on restoring the affected services.
- monitoring Mar 23, 2026, 12:15 AM UTC
MEP campaign delivery has been restored. Campaigns planned since 22:45 CET are currently being sent, and the MEP Audiences API is back to normal. We are monitoring the platform to ensure stability. CEP export slowdowns (recurring and API) remain under investigation.
- resolved Mar 23, 2026, 10:29 AM UTC
This incident has been resolved. The exports have been back up since 09:45 CET, pending requests are still being processed.
Major February 28, 2026 Delays in CEP campaign processing 3d 16h Email delivery, Push Delivery, SMS Delivery
Started Feb 28, 2026, 03:02 PM UTC· resolved Mar 04, 2026, 07:35 AM UTC
- identified Feb 28, 2026, 03:02 PM UTC
We are investigating delays affecting CEP campaigns (one shot & recurring). As of writing, processing is approximately 1 hour behind schedule. In-app messages and automations are not affected. Campaigns will be sent to the expected users as the backlog clears.
- monitoring Feb 28, 2026, 03:31 PM UTC
CEP campaigns (one-shot and recurring automations) are back to normal. The backlog was fully processed at 16:25 CET, and campaigns sent as of now work as expected. No data has been lost.
- resolved Mar 04, 2026, 07:35 AM UTC
The service has been restored and has been under monitoring for 48 hours with no regressions observed.