Basecone Outage History

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There were 5 Basecone outages since February 13, 2026 totaling 38h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.basecone.com

Minor April 28, 2026

Issue loading Basecone

Detected by Pingoru
Apr 28, 2026, 08:31 AM UTC
Resolved
Apr 28, 2026, 03:07 PM UTC
Duration
6h 35m
Affected: WebPortal
Timeline · 3 updates
  1. investigating Apr 28, 2026, 08:31 AM UTC

    We are receiving reports that Basecone does not load after login. We've already seen that in most cases, clearing the browser cache and cookies solves this issue. We are currently investigating the root cause.

  2. monitoring Apr 28, 2026, 10:16 AM UTC

    We have identified the root cause of this issue: A recent update caused authentication issues with cached data on the user's browser. The only solution is to close Basecone, clear all cache and cookies and then to open the app again. We will continue to monitor the situation and help users with this process.

  3. resolved Apr 28, 2026, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 8, 2026

Twinfield connections issues

Detected by Pingoru
Apr 08, 2026, 02:50 PM UTC
Resolved
Apr 09, 2026, 02:38 PM UTC
Duration
23h 47m
Affected: Accounting System Twinfield
Timeline · 3 updates
  1. investigating Apr 08, 2026, 02:50 PM UTC

    Currently there are problems with the Twinfield connection to Basecone. You may experience synchronization of data not working properly or have trouble booking. Twinfield is looking into it. You can still upload, tag and book for other accounting systems.

  2. identified Apr 09, 2026, 12:35 PM UTC

    The rootcause has been found an a fix is being implemented at this moment.

  3. resolved Apr 09, 2026, 02:38 PM UTC

    The fix has been rolled out and synchronization with Twinfield should resume normally. Afterwards you are able to book again. If you do receive an error please wait until the administration is synchronized again.

Read the full incident report →

Major March 26, 2026

Unable to book

Detected by Pingoru
Mar 26, 2026, 08:31 AM UTC
Resolved
Mar 26, 2026, 12:01 PM UTC
Duration
3h 30m
Affected: WebPortal
Timeline · 3 updates
  1. investigating Mar 26, 2026, 08:31 AM UTC

    We are currently investigating this incident, that is hindering posting of invoices,

  2. monitoring Mar 26, 2026, 10:22 AM UTC

    We have found the rootcause and creating a fix for the problem. performance should be getting back to normal and you should be able to resum posting to the accountingsystem again.

  3. resolved Mar 26, 2026, 12:01 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor February 25, 2026

Performance issues with Exact Online postings

Detected by Pingoru
Feb 25, 2026, 10:56 AM UTC
Resolved
Feb 25, 2026, 02:09 PM UTC
Duration
3h 13m
Affected: WebPortal
Timeline · 3 updates
  1. investigating Feb 25, 2026, 10:56 AM UTC

    We are looking into issues with Exact Online regarding posting, some users are experiencing a slow posting process while others get errors saving and trying to book.

  2. monitoring Feb 25, 2026, 11:45 AM UTC

    The problem has been identified and action has been taken, the posting should work normally again shortly.

  3. resolved Feb 25, 2026, 02:09 PM UTC

    The system levels are normal again for postings.

Read the full incident report →

Minor February 13, 2026

General Slowness navigation Basecone

Detected by Pingoru
Feb 13, 2026, 10:41 AM UTC
Resolved
Feb 13, 2026, 12:22 PM UTC
Duration
1h 40m
Affected: WebPortal
Timeline · 3 updates
  1. investigating Feb 13, 2026, 10:41 AM UTC

    We are looking into the cause of the slowness to resolve this as fast as possible. Navigation might feel slow and unresponsive in the mean time.

  2. monitoring Feb 13, 2026, 11:37 AM UTC

    We have found the cause and have solved it and are now monitoring the slowness which should improve for all users in the upcoming hour.

  3. resolved Feb 13, 2026, 12:22 PM UTC

    No increased load detect on the system anymore, everything should work as before the slowness again.

Read the full incident report →

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