Basecone experienced a minor incident on August 21, 2026 affecting WebPortal, lasting 7h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 08:00 AM UTC
We are investigating the cause for the disconnections and the trouble with making a booking for Multivers connections.
- resolved Aug 21, 2026, 03:10 PM UTC
The issue has been resolved, bookings should be possible again and connection new administrations as well. If you get the message of being disconnected please reconnect your synchronization user and if you have a booking role please check the connection for you own role as well. If you do not know how to do this you can find more information on our knowledgebase support.basecone.com. We will continue to monitor the situation. If you still experience problems when booking please check the Exact status page for any status updates or problems regarding Multivers.