Basecone incident

Slowness when tagging new documents in Basecone

Major Resolved View vendor source →

Basecone experienced a major incident on October 2, 2026 affecting Document Processing Service, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 07:25 AM UTC
Resolved
Oct 02, 2026, 10:43 AM UTC
Duration
3h 17m
Detected by Pingoru
Oct 02, 2026, 07:25 AM UTC

Affected components

Document Processing Service

Update timeline

  1. investigating Oct 02, 2026, 07:25 AM UTC

    we are currently looking into the issue.

  2. identified Oct 02, 2026, 07:45 AM UTC

    The issue has been identified and a fix is being deployed, new documents will be tagged succesfully old ones are in the process of being retagged.

  3. resolved Oct 02, 2026, 10:43 AM UTC

    Affected documents are currently being reprocessed and will be ready to be booked shortly. Removing them from the uploadscreen.