Basecone Outage History

Basecone had 13 outages in the last 2 years totaling 55h 12m of downtime — averaging 0.5 incidents per month.

There were 13 Basecone outages since November 18, 2025 totaling 55h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.basecone.com

Major October 2, 2026

Slowness when tagging new documents in Basecone

Detected by Pingoru: Oct 02, 2026, 07:25 AM UTC
Resolved: Oct 02, 2026, 10:43 AM UTC
Duration: 3h 17m

Affected: Document Processing Service

Timeline · 3 updates

investigating Oct 02, 2026, 07:25 AM UTC

we are currently looking into the issue.
identified Oct 02, 2026, 07:45 AM UTC

The issue has been identified and a fix is being deployed, new documents will be tagged succesfully old ones are in the process of being retagged.
resolved Oct 02, 2026, 10:43 AM UTC

Affected documents are currently being reprocessed and will be ready to be booked shortly. Removing them from the uploadscreen.

Read the full incident report →

Major August 24, 2026

Documents do not appear in Basecone

Detected by Pingoru: Aug 24, 2026, 03:10 PM UTC
Resolved: Aug 24, 2026, 03:25 PM UTC
Duration: 15m

Affected: Document Processing Service

Timeline · 3 updates

identified Aug 24, 2026, 03:10 PM UTC

You can experience documents not being shown in Basecone or not uploaded. We have found the server problem and are solving the issue at this moment.
monitoring Aug 24, 2026, 03:19 PM UTC

A fix has been implemented and we are monitoring the details, it may take a moment before older tagged and uploaded documents appear.
resolved Aug 24, 2026, 03:25 PM UTC

The fix has been deployed and we are seeing services returning to normal. You can start uploading documents again and looking up documents in the archive should also be possible again. Older documents are still being processed and might take a while to be shown. If a document failed to upload completely please re-upload the document again for successful processing.

Read the full incident report →

Minor August 21, 2026

Mutlivers Boekhoudgemak connection issue

Detected by Pingoru: Aug 21, 2026, 08:00 AM UTC
Resolved: Aug 21, 2026, 03:10 PM UTC
Duration: 7h 9m

Affected: WebPortal

Timeline · 2 updates

investigating Aug 21, 2026, 08:00 AM UTC

We are investigating the cause for the disconnections and the trouble with making a booking for Multivers connections.
resolved Aug 21, 2026, 03:10 PM UTC

The issue has been resolved, bookings should be possible again and connection new administrations as well. If you get the message of being disconnected please reconnect your synchronization user and if you have a booking role please check the connection for you own role as well. If you do not know how to do this you can find more information on our knowledgebase support.basecone.com. We will continue to monitor the situation. If you still experience problems when booking please check the Exact status page for any status updates or problems regarding Multivers.

Read the full incident report →

Minor July 30, 2026

Tagging may be slower

Detected by Pingoru: Jul 30, 2026, 07:53 AM UTC
Resolved: Jul 30, 2026, 08:16 AM UTC
Duration: 22m

Affected: WebPortal

Timeline · 2 updates

investigating Jul 30, 2026, 07:53 AM UTC

we are looking into the problem at this moment
resolved Jul 30, 2026, 08:16 AM UTC

The problem has been identified and has been resolved. The issue was a faulty import server in the tagservice causing problems . Which in turn showed as slowness for the document being tagged or if a request was denied a 500 error message for the user.

Read the full incident report →

Minor July 14, 2026

Tagging of documents is slow

Detected by Pingoru: Jul 14, 2026, 11:13 AM UTC
Resolved: Jul 14, 2026, 12:05 PM UTC
Duration: 52m

Affected: WebPortal

Timeline · 2 updates

investigating Jul 14, 2026, 11:13 AM UTC

We are looking into the a problemen with the tagging of documents, these appear either very slowly in the postingscreen or do not appear at all and keep the status of processing.
resolved Jul 14, 2026, 12:05 PM UTC

A solution has been impelmented and the scanning and reappearing of documents should return to normal shortly all tagged document will be scanned and placed in the booking que.

Read the full incident report →

Notice July 11, 2026

Login problems on the webportal Basecone

Detected by Pingoru: Jul 11, 2026, 05:00 AM UTC
Resolved: Jul 11, 2026, 05:00 AM UTC
Duration: —

Timeline · 1 update

resolved Jul 15, 2026, 07:56 AM UTC

There was an outtage in the login service; some people may have experienced 500 errors when they tried to login. The cause was a malfunction of the load balancer this has been corrected.

Read the full incident report →

Minor April 28, 2026

Issue loading Basecone

Detected by Pingoru: Apr 28, 2026, 08:31 AM UTC
Resolved: Apr 28, 2026, 03:07 PM UTC
Duration: 6h 35m

Affected: WebPortal

Timeline · 3 updates

investigating Apr 28, 2026, 08:31 AM UTC

We are receiving reports that Basecone does not load after login. We've already seen that in most cases, clearing the browser cache and cookies solves this issue. We are currently investigating the root cause.
monitoring Apr 28, 2026, 10:16 AM UTC

We have identified the root cause of this issue: A recent update caused authentication issues with cached data on the user's browser. The only solution is to close Basecone, clear all cache and cookies and then to open the app again. We will continue to monitor the situation and help users with this process.
resolved Apr 28, 2026, 03:07 PM UTC

This incident has been resolved.

Read the full incident report →

Major April 8, 2026

Twinfield connections issues

Detected by Pingoru: Apr 08, 2026, 02:50 PM UTC
Resolved: Apr 09, 2026, 02:38 PM UTC
Duration: 23h 47m

Affected: Accounting System Twinfield

Timeline · 3 updates

investigating Apr 08, 2026, 02:50 PM UTC

Currently there are problems with the Twinfield connection to Basecone. You may experience synchronization of data not working properly or have trouble booking. Twinfield is looking into it. You can still upload, tag and book for other accounting systems.
identified Apr 09, 2026, 12:35 PM UTC

The rootcause has been found an a fix is being implemented at this moment.
resolved Apr 09, 2026, 02:38 PM UTC

The fix has been rolled out and synchronization with Twinfield should resume normally. Afterwards you are able to book again. If you do receive an error please wait until the administration is synchronized again.

Read the full incident report →

Major March 26, 2026

Unable to book

Detected by Pingoru: Mar 26, 2026, 08:31 AM UTC
Resolved: Mar 26, 2026, 12:01 PM UTC
Duration: 3h 30m

Affected: WebPortal

Timeline · 3 updates

investigating Mar 26, 2026, 08:31 AM UTC

We are currently investigating this incident, that is hindering posting of invoices,
monitoring Mar 26, 2026, 10:22 AM UTC

We have found the rootcause and creating a fix for the problem. performance should be getting back to normal and you should be able to resum posting to the accountingsystem again.
resolved Mar 26, 2026, 12:01 PM UTC

The issue has been resolved.

Read the full incident report →

Minor February 25, 2026

Performance issues with Exact Online postings

Detected by Pingoru: Feb 25, 2026, 10:56 AM UTC
Resolved: Feb 25, 2026, 02:09 PM UTC
Duration: 3h 13m

Affected: WebPortal

Timeline · 3 updates

investigating Feb 25, 2026, 10:56 AM UTC

We are looking into issues with Exact Online regarding posting, some users are experiencing a slow posting process while others get errors saving and trying to book.
monitoring Feb 25, 2026, 11:45 AM UTC

The problem has been identified and action has been taken, the posting should work normally again shortly.
resolved Feb 25, 2026, 02:09 PM UTC

The system levels are normal again for postings.

Read the full incident report →

Minor February 13, 2026

General Slowness navigation Basecone

Detected by Pingoru: Feb 13, 2026, 10:41 AM UTC
Resolved: Feb 13, 2026, 12:22 PM UTC
Duration: 1h 40m

Affected: WebPortal

Timeline · 3 updates

investigating Feb 13, 2026, 10:41 AM UTC

We are looking into the cause of the slowness to resolve this as fast as possible. Navigation might feel slow and unresponsive in the mean time.
monitoring Feb 13, 2026, 11:37 AM UTC

We have found the cause and have solved it and are now monitoring the slowness which should improve for all users in the upcoming hour.
resolved Feb 13, 2026, 12:22 PM UTC

No increased load detect on the system anymore, everything should work as before the slowness again.

Read the full incident report →

Minor January 13, 2026

General slowness

Detected by Pingoru: Jan 13, 2026, 10:50 AM UTC
Resolved: Jan 13, 2026, 12:21 PM UTC
Duration: 1h 30m

Affected: Accounting System AddisonAccounting System BelgiumAccounting System ExactAccounting System SageAccounting System SnelStartAccounting System TwinfieldAccounting System View VismaAccounting System XeroWebPortal

Timeline · 3 updates

investigating Jan 13, 2026, 10:50 AM UTC

We are aware of degraded performance, which can result in longer document processing times and error messages for some users. This is currently being investigated.
monitoring Jan 13, 2026, 11:55 AM UTC

We have found the cause of the performance issues. A fix is implemented but slowness may persist for a while longer. We will continue to monitor this situation closely.
resolved Jan 13, 2026, 12:21 PM UTC

The incident is now resolved, we are no longer detecting any slowness.

Read the full incident report →

Notice November 18, 2025

Cloudflare Outage affecting Twinfield

Detected by Pingoru: Nov 18, 2025, 01:10 PM UTC
Resolved: Nov 18, 2025, 04:04 PM UTC
Duration: 2h 54m

Affected: Accounting System Twinfield

Timeline · 2 updates

monitoring Nov 18, 2025, 01:10 PM UTC

Due to an outage in Cloudflare's Global Network, we are receiving reports that making bookings to Twinfield is currently not possible. You may also experience issues retrieving or updating supplier information, posting rules and other information retrieved from Twinfield. Other accounting may also be affected.
resolved Nov 18, 2025, 04:04 PM UTC

Posting to Twinfield is operational again

Read the full incident report →