AX4 incident
Support Center Disruption – Login Issues Under Investigation
Resolved after 1 hour 27 minutes, affecting Support Center, on November 3, 2026.
Dear Customer, We are pleased to inform you that the technical issues affecting our Support Center have been successfully resolved, and our ticketing system is fully operational again. You can now log in and submit or manage your requests as usual. We sincerely apologize for any inconvenience the outage may have caused and thank you very much for your patience and understanding. Kind regards, AX4 Support Team
Affected components
Update timeline
- investigating Nov 03, 2026, 09:28 AM UTC
Dear Customer, We are currently experiencing technical issues affecting our Support Center. As a result, users may be unable to log in at this time. Our technical teams are actively investigating the issue and working to restore the service as quickly as possible. For urgent matters, our hotline remains available and can be reached at +49 6233 45943 180. We apologize for any inconvenience this may cause and appreciate your patience and understanding while we work on a resolution. Further updates will be provided as soon as additional information becomes available. Kind regards, AX4 Support Team
- resolved Nov 03, 2026, 10:56 AM UTC
Dear Customer, We are pleased to inform you that the technical issues affecting our Support Center have been successfully resolved, and our ticketing system is fully operational again. You can now log in and submit or manage your requests as usual. We sincerely apologize for any inconvenience the outage may have caused and thank you very much for your patience and understanding. Kind regards, AX4 Support Team
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