Europe FINAL - Degraded Performance

Update timeline

1. investigating Oct 23, 2026, 09:17 AM UTC

   We are currently experiencing issue that is causing degraded performance within WEB application + EDI communication - Webservice. Our technical teams are fully aware of the situation and are working with the highest priority to diagnose the root cause and implement a resolution as quickly as possible. We are actively monitoring the system and deploying all necessary resources to restore full performance to all affected services. We will provide you with a further update as soon as we have more information or once the issue has been fully resolved. Thank you for your understanding and continued patience as we work diligently to address this matter. Sincerely, Your Support Team

2. monitoring Oct 23, 2026, 10:11 AM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Oct 23, 2026, 12:46 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Oct 23, 2026, 02:27 PM UTC

   Dear valued customer, We are writing to confirm that the recent service issue has been fully resolved. All new requests will be processed successfully, and system performance has returned to normal operating levels. We sincerely appreciate your patience and trust while our technical teams worked to resolve this. If you have any remaining questions or notice any unusual behavior, please reach out to our Support team via Support Center. With best regards, Your Support Team