Avaya Cloud incident

Avaya Experience Platform – Email/Chat Issues for Avaya Customers (UK)

Avaya Cloud experienced a minor incident on August 10, 2025 affecting Email - United Kingdom (UK) and Chat - United Kingdom (UK) and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started: Aug 10, 2025, 05:29 AM UTC
Resolved: Aug 10, 2025, 08:38 AM UTC
Duration: 3h 9m
Detected by Pingoru: Aug 10, 2025, 05:29 AM UTC

Affected components

Email - United Kingdom (UK)Chat - United Kingdom (UK)Messaging - United Kingdom (UK)

Update timeline

identified Aug 10, 2025, 05:29 AM UTC

Users experienced service disruption in AXP Email and Chat on the Production UK environment during the stated time window. Services have been restored and are operating normally
monitoring Aug 10, 2025, 06:24 AM UTC

A fix has been implemented and service is restored.
resolved Aug 10, 2025, 08:38 AM UTC

This incident has been resolved.