Avaya Cloud incident

Intermittently issue on Journey Store Services – APAC Region

Minor Resolved View vendor source →

Avaya Cloud experienced a minor incident on August 18, 2025 affecting Voice - AsiaPacific (APAC) and Email - AsiaPacific (APAC) and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 06:32 AM UTC
Resolved
Aug 18, 2025, 06:53 AM UTC
Duration
21m
Detected by Pingoru
Aug 18, 2025, 06:32 AM UTC

Affected components

Voice - AsiaPacific (APAC)Email - AsiaPacific (APAC)Chat - AsiaPacific (APAC)Messaging - AsiaPacific (APAC)Analytics - Asiapacific (APAC)Social Connections - AsiaPacific (APAC)API Access - AsiaPacific (APAC)Preview Dialing - AsiaPacific (APAC)

Update timeline

  1. investigating Aug 18, 2025, 06:32 AM UTC

    We have identified an issue impacting Journey Store services in the APAC region. Our team is actively investigating and working on mitigation to restore full functionality as quickly as possible.

  2. resolved Aug 18, 2025, 06:53 AM UTC

    The issue impacting Journey Store services in the APAC region has been fully resolved. All services are now operating normally. We will continue to monitor to ensure stability.