Avaya Cloud incident

Avaya Experience Platform – Inbound Call Issues for Avaya SIP Trunk Customers (UK & EU)

Major Resolved View vendor source →

Avaya Cloud experienced a major incident on July 28, 2025 affecting Voice - Europe (EU) and Voice - United Kingdom (UK), lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 09:37 AM UTC
Resolved
Jul 28, 2025, 10:57 AM UTC
Duration
1h 20m
Detected by Pingoru
Jul 28, 2025, 09:37 AM UTC

Affected components

Voice - Europe (EU)Voice - United Kingdom (UK)

Update timeline

  1. investigating Jul 28, 2025, 09:37 AM UTC

    We are currently investigating a service disruption impacting inbound calls for customers using Avaya SIP trunks on the Avaya Experience Platform (AXP) in the UK and EU regions. You may be unable to receive inbound calls due to an issue with our third-party cloud provider. Our engineering team is actively working with the provider to identify the root cause and restore full service as quickly as possible. We understand the importance of reliable communication and are treating this with the highest priority. Further updates will be shared as soon as more information becomes available. Thank you for your patience and understanding.

  2. resolved Jul 28, 2025, 10:57 AM UTC

    This incident has been resolved.