Avaya Cloud incident

Avaya Experience Platform - INCIDENT - Asia - Potential issue with accessing call recordings

Major Resolved View vendor source →

Avaya Cloud experienced a major incident on June 12, 2025 affecting Asia Southeast and Asia South and 1 more component, lasting 14h 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:06 AM UTC
Resolved
Jun 12, 2025, 08:41 PM UTC
Duration
14h 35m
Detected by Pingoru
Jun 12, 2025, 06:06 AM UTC

Affected components

Asia SoutheastAsia SouthRecordingsAsia

Update timeline

  1. investigating Jun 12, 2025, 06:06 AM UTC

    For our tenants on Prod-ASE, users might not be able to access call recordings. The issue is currently being investigated with the third party service provider.

  2. monitoring Jun 12, 2025, 08:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2025, 08:41 PM UTC

    This incident has been resolved.