Avaya Cloud incident

Intermittently chat messages are blank

Minor Resolved View vendor source →

Avaya Cloud experienced a minor incident on August 11, 2025 affecting Chat - North America (NA), lasting 19h 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 06:35 PM UTC
Resolved
Aug 12, 2025, 02:30 PM UTC
Duration
19h 54m
Detected by Pingoru
Aug 11, 2025, 06:35 PM UTC

Affected components

Chat - North America (NA)

Update timeline

  1. investigating Aug 11, 2025, 06:35 PM UTC

    We are aware that chat messages are intermittently appearing blank. Our team is actively investigating the issue and working toward a resolution.

  2. monitoring Aug 12, 2025, 10:21 AM UTC

    The root cause was identified and a fix has been implemented. We are actively monitoring the system to ensure stability

  3. monitoring Aug 12, 2025, 10:22 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 12, 2025, 02:30 PM UTC

    This incident has been resolved.