Avaya Cloud incident

Avaya Experience Platform - Service Outage – Agents may experience disruption in workspaces

Critical Resolved View vendor source →

Avaya Cloud experienced a critical incident on July 21, 2025 affecting Voice - North America (NA) and Email - North America (NA) and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 02:32 AM UTC
Resolved
Jul 21, 2025, 03:16 AM UTC
Duration
43m
Detected by Pingoru
Jul 21, 2025, 02:32 AM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)Analytics - North America (NA)Social Connections - North America (NA)API Access - North America (NA)Preview Dialing - North America (NA)

Update timeline

  1. investigating Jul 21, 2025, 02:32 AM UTC

    Avaya Experience Platform - Service Outage – Agents may experience disruption in workspaces login

  2. monitoring Jul 21, 2025, 02:35 AM UTC

    A fix has implemented and we are monitoring now

  3. resolved Jul 21, 2025, 03:16 AM UTC

    This incident has been resolved.