Avaya Cloud incident

agents may have experienced delays in workspaces

Notice Resolved View vendor source →

Avaya Cloud experienced a notice incident on August 13, 2025 affecting Voice - North America (NA) and Email - North America (NA) and 1 more component, lasting 13h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 09:43 PM UTC
Resolved
Aug 14, 2025, 10:44 AM UTC
Duration
13h 1m
Detected by Pingoru
Aug 13, 2025, 09:43 PM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)

Update timeline

  1. monitoring Aug 13, 2025, 09:43 PM UTC

    An issue was discovered and self healed this afternoon. During this time agents may have experienced delays. After restoration we are in monitoring.

  2. monitoring Aug 13, 2025, 11:40 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 14, 2025, 10:44 AM UTC

    The incident has been resolved.