Automatiq Sync App Outage History

We've identified an issue with Sync's services leading to latency in exporting and increased error rates within the application. Exporting, processing, and fulfillment are all still operating, but at a degraded capacity.

Stubhub is currently having a partial outage of their services. A significant portion of requests to their service are failing, including listing updates and order confirmations. We have escalated to their team to address this issue ASAP. We will provide additional updates as more information becomes available.

Stubhub team has localized the root cause and are currently waiting for the mitigation to be implemented. Once in place, this should help alleviate the additional errors. We will provide additional updates as more information becomes available.

We are currently experiencing latency and timeout issues stemming from OneHub/Reach POS. Our team is aware, and StubHub has identified the issue and is actively working on a resolution. We will provide updates as they become available. Thank you for your patience!

We are currently experiencing a significant system degradation affecting the Sync platform. Our team is actively working on a resolution and we will provide an update within the next 15 minutes.

Sync is currently is operationally degraded so there will be increased latency in all operations. The team is working on a mitigation and normal operations should be restored soon

Our Team is aware of and currently investigating issues affecting MLB Ballpark crawls and transfers. We’ll provide an update as soon as our team has more information.

We are currently aware of an issue impacting product logins, which has been identified as a third-party service disruption. Our team is actively monitoring the situation and will provide an update as soon as services are fully restored.

Our team has identified an issue causing delays with email parsing. We will update an ETA on a fix shortly.

We are currently experiencing an outage affecting certain senders being blocked by our inbound email service. This affects 2fa code forwarding and purchase order email parsing. We are actively working with AWS to resolve the issue and will provide updates as soon as more information becomes available.

Internal service degradation of one of our vendors, Cloudflare, is causing intermittent functionality issues with Automatiq products. This global outage is affecting many other services on the internet, and we will continue to monitor for updates from Cloudflare here https://www.cloudflarestatus.com/

We’re continuing to work on bringing our systems fully back on track following a major outage with AWS, who is still experiencing a partial service disruption. https://health.aws.amazon.com/health/status While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.