- Detected by Pingoru
- Apr 14, 2026, 03:01 PM UTC
- Resolved
- Apr 14, 2026, 03:07 PM UTC
- Duration
- 6m
Affected: Fusion
Timeline · 3 updates
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investigating Apr 14, 2026, 03:01 PM UTC
We are investigating an issue where a subset of customers are unable to open or upload Inventor 2027 CAD files in Fusion. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.
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resolved Apr 14, 2026, 03:07 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
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postmortem Apr 24, 2026, 03:28 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC140598-ANYCAD **Incident Date:** April 14, 2026 **Summary** On April 14, 2026, from 7:30 AM PDT until April 14, 2026, at 8:01 AM PDT, Autodesk experienced a service disruption impacting customers trying to upload and open Inventor 2027 CAD files with AnyCAD translation in Fusion. **Impacted Services** * Fusion \(AnyCAD translation\) **Root Cause** * The root cause was identified as a failed channel switch during the production deployment pipeline, specifically an API gateway error that resulted in incorrect channel mapping for the AnyCAD translation workflow. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * The response team executed a manual fix by updating the channel mapping and correcting production scripts. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 05:33 PM UTC
- Resolved
- Apr 13, 2026, 06:02 PM UTC
- Duration
- 28m
Affected: Forma - Cost Management
Timeline · 2 updates
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investigating Apr 13, 2026, 05:33 PM UTC
We are investigating an issue where customers are unable to generate reports in Forma - Cost Management in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Apr 13, 2026, 06:02 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 12:43 PM UTC
- Resolved
- Apr 13, 2026, 01:25 PM UTC
- Duration
- 41m
Affected: FusionFusion Online
Timeline · 2 updates
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investigating Apr 13, 2026, 12:43 PM UTC
We are investigating an issue where customers are unable to save and retrieve the latest configurations or create versions in collaborative editing hubs in Fusion Online and Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Apr 13, 2026, 01:25 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 10:05 AM UTC
- Resolved
- Apr 13, 2026, 10:05 AM UTC
- Duration
- —
Affected: FusionLibrary.io
Timeline · 1 update
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resolved Apr 13, 2026, 10:05 AM UTC
On April 13, 2026 at 01:00 AM PDT, Autodesk identified an issue where customers were unable to log in and experienced latency while using Library.io and Fusion. Once the issue was resolved on April 13, 2026 at 02:30 AM PDT, Library.io and Fusion returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 08:58 AM UTC
- Resolved
- Apr 13, 2026, 10:04 AM UTC
- Duration
- 1h 5m
Affected: Autodesk accountOther Business Systems
Timeline · 2 updates
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investigating Apr 13, 2026, 08:58 AM UTC
We are investigating an issue where customers are experiencing issues activating serial number licenses and generating network license files in RegisterOnce and Account portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Apr 13, 2026, 10:04 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 09:08 PM UTC
- Resolved
- Apr 08, 2026, 09:31 PM UTC
- Duration
- 22m
Affected: BIM 360 DocsForma Build
Timeline · 2 updates
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investigating Apr 08, 2026, 09:08 PM UTC
We are investigating an issue where customers are experiencing latency while performing query or search operations within BIM 360 Docs and Forma Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Apr 08, 2026, 09:31 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2026, 11:47 AM UTC
- Resolved
- Apr 03, 2026, 11:47 AM UTC
- Duration
- —
Affected: APS - AEC Data Model APIAPS - AEC Data Model API (European Union)
Timeline · 2 updates
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resolved Apr 03, 2026, 11:47 AM UTC
On April 2, 2026 at 11:51 PM PDT, Autodesk identified an issue where customers were unable to retrieve and query the data in APS - AEC Data Model API in the US & European Union. Once the issue was resolved on April 3, 2026 at 4:02 AM PDT, APS - AEC Data Model API returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
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postmortem Apr 20, 2026, 03:55 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc139741-aec-data **Incident Date:** April 2, 2026 **Summary** On April 2, 2026, at 11:30 PM PDT until 4:00 AM PDT on April 3, 2026, Autodesk experienced service disruption that caused failures for some customers publishing Revit models to the Autodesk Platform Services \(APS\) AEC Data Model API. The issue affected Revit model publishing and related data retrieval/query workflows, with impact observed across supported regions, primarily in the United States. **Impacted Services** * APS AEC Data Model API * Revit model publishing to AECDM **Root Cause** * During a production configuration change, a required service resource was unintentionally removed. This disrupted normal processing for some Revit model publishing requests. * The service then had to process requests using a less efficient recovery path, which caused some requests to exceed system limits. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improve monitoring and service visibility so similar issues can be detected and investigated more quickly. * Strengthen review and validation processes for production changes. * Improve safeguards around changes to critical production resources to reduce the risk of unintended downstream impact. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 07:55 PM UTC
- Resolved
- Apr 01, 2026, 10:44 PM UTC
- Duration
- 2h 48m
Affected: BIM Collaborate (Canada)APS - Model DerivativeForma Design Collaboration (Canada)
Timeline · 4 updates
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investigating Apr 01, 2026, 07:55 PM UTC
We are investigating an issue where customers are unable to load models in BIM Collaborate and Forma Design Collaboration in canada region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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identified Apr 01, 2026, 08:56 PM UTC
We have identified the cause of the issue where customers are now able to load models in BIM Collaborate and Forma Design Collaboration in the Canada region. We subsequently determined that this issue is also affecting APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.
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identified Apr 01, 2026, 09:58 PM UTC
We have identified the cause of the issue where customers are unable to load models in APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Apr 01, 2026, 10:44 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 03:54 PM UTC
- Resolved
- Apr 01, 2026, 07:18 PM UTC
- Duration
- 3h 24m
Affected: FPTRFPTR Notifications and Webhooks
Timeline · 6 updates
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investigating Apr 01, 2026, 03:54 PM UTC
We are investigating an issue where customers are unable to create or modify webhooks within Flow Production Tracking and FPTR Notifications and Webhooks. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Apr 01, 2026, 04:52 PM UTC
We are continuing to investigate where customers are unable to create or modify webhooks within Flow Production Tracking and FPTR Notifications and Webhooks. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Apr 01, 2026, 05:52 PM UTC
We are continuing to investigate where customers are unable to create or modify webhooks within Flow Production Tracking and FPTR Notifications and Webhooks. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Apr 01, 2026, 06:57 PM UTC
We are continuing to investigate where customers are unable to create or modify webhooks within Flow Production Tracking and FPTR Notifications and Webhooks. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Apr 01, 2026, 07:18 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
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postmortem Apr 03, 2026, 12:17 AM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** coe-inc139594-shotgun **Incident Date:** April 1, 2026 **Summary** On April 1, 2026, between 7:00 AM PDT and 12:14 PM PDT, Autodesk experienced an issue that impacted customers using Flow Production Tracking \(FPTR\). During this time, customers were unable to create or modify webhooks. **Impacted Services** * Flow Production Tracking \(FPTR\): Customers were unable to create or update webhooks. **Root Cause** * The issue was caused by a change in DNS resolution behavior that affected webhook functionality. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improvements to testing and validation processes to better identify similar issues before release. Enhancements to monitoring to detect webhook-related issues more quickly. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 12:13 AM UTC
- Resolved
- Apr 01, 2026, 12:56 AM UTC
- Duration
- 43m
Affected: Forma - Specifications
Timeline · 3 updates
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investigating Apr 01, 2026, 12:13 AM UTC
We are investigating reports where customers are unable to generate submittals in build in the Forma - Specifications in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Apr 01, 2026, 12:56 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
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postmortem Apr 07, 2026, 04:52 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC139523 **Incident Date:** April 1, 2026 **Summary** On April 1, 2026, between 6:53 AM PDT and 5:45 PM PDT, Autodesk experienced an issue that impacted customers in the US region from using a specific feature in the Specifications tool of Autodesk Forma Build. **Impacted Services** * Autodesk Forma Specifications **Root Cause** * The issue was due to an issue with the component that detects and generates submittals, resulting in customers not being able to generate submittals from their project specifications **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Increase processing capacity, so queued tasks will be picked up and processed smoothly Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 09:41 AM UTC
- Resolved
- Mar 26, 2026, 10:02 AM UTC
- Duration
- 21m
Affected: MEP Content Editor
Timeline · 2 updates
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investigating Mar 26, 2026, 09:41 AM UTC
We are investigating an issue where customers are unable to edit data or synchronize configurations within the MEP Content Editor. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Mar 26, 2026, 10:02 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 08:56 AM UTC
- Resolved
- Mar 25, 2026, 01:10 PM UTC
- Duration
- 4h 13m
Affected: Fusion ManageFusion Team
Timeline · 6 updates
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investigating Mar 25, 2026, 08:56 AM UTC
We are investigating an issue where customers are unable to view or update workspaces and group roles in the administrative tab within Fusion Manage and Fusion team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Mar 25, 2026, 09:57 AM UTC
We are continuing to investigate an issue where customers are unable to view or update workspaces and group roles in the administrative tab within Fusion Manage and Fusion team. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Mar 25, 2026, 10:56 AM UTC
We are continuing to investigate an issue where customers are unable to view or update workspaces and group roles in the administrative tab within Fusion Manage and Fusion team. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Mar 25, 2026, 12:00 PM UTC
We are continuing to investigate an issue where customers are unable to view or update workspaces and group roles in the administrative tab within Fusion Manage and Fusion team. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Mar 25, 2026, 12:55 PM UTC
We are continuing to investigate an issue where customers are unable to view or update workspaces and group roles in the administrative tab within Fusion Manage and Fusion team. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Mar 25, 2026, 01:10 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 10:09 PM UTC
- Resolved
- Mar 24, 2026, 11:17 PM UTC
- Duration
- 1h 7m
Affected: FusionFusion Manage
Timeline · 3 updates
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investigating Mar 24, 2026, 10:09 PM UTC
We are investigating an issue where customers are experiencing intermittent issues accessing Fusion Manage. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Mar 24, 2026, 11:09 PM UTC
We are continuing to investigate where customers are experiencing intermittent issues accessing Fusion Manage. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Mar 24, 2026, 11:17 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 04:46 PM UTC
- Resolved
- Mar 24, 2026, 07:29 PM UTC
- Duration
- 2h 43m
Affected: Forma Data ManagementForma Data Management (Australia)Forma Data Management (Canada)Forma Data Management (Germany)Forma Data Management (India)Forma Data Management (Japan)Forma Data Management (UK)
Timeline · 4 updates
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investigating Mar 24, 2026, 04:46 PM UTC
We are investigating reports where customers are unable to upload files and experiencing latency in processing projects in Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if more information becomes available.
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investigating Mar 24, 2026, 05:17 PM UTC
We are continuing to investigate reports where customers are unable to upload files and experiencing latency in processing projects in Autodesk Docs across multiple regions. We will provide an update within 60 minutes or sooner if more information becomes available.
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identified Mar 24, 2026, 06:17 PM UTC
We have identified the cause of the issue where customers are unable to upload files and experiencing latency in processing projects in Autodesk Docs across multiple regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Mar 24, 2026, 07:29 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 01:04 PM UTC
- Resolved
- Mar 24, 2026, 01:04 PM UTC
- Duration
- —
Affected: APS - Automation API
Timeline · 1 update
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resolved Mar 24, 2026, 01:04 PM UTC
On March 10, 2026 at 02:39 AM PDT, Autodesk identified an issue where customers experienced delays due to long queue times in the APS - Automation API. Once the issue was resolved on March 12, 2026 at 6:28 AM PDT, APS - Automation API returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 09:28 PM UTC
- Resolved
- Mar 20, 2026, 11:06 PM UTC
- Duration
- 1h 37m
Affected: FPTR Site Activity Monitor
Timeline · 3 updates
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investigating Mar 20, 2026, 09:28 PM UTC
We are investigating an issue where customers may experience delays or partially available data when viewing metrics in the FPTR Site Activity Monitor. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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identified Mar 20, 2026, 10:27 PM UTC
We have identified the cause of the issue where customers may experience delays or partially available data when viewing metrics in the FPTR Site Activity Monitor. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Mar 20, 2026, 11:06 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 04:00 PM UTC
- Resolved
- Mar 19, 2026, 04:00 PM UTC
- Duration
- —
Affected: Forma BuildForma Build (Australia)Forma Build (Canada)Forma Build (European Union)Forma Build (Germany)Forma Build (India)Forma Build (Japan)Forma Build (UK)Forma Data ManagementForma Data Management (Australia)Forma Data Management (Canada)Forma Data Management (European Union)Forma Data Management (Germany)Forma Data Management (India)Forma Data Management (Japan)Forma Data Management (UK)
Timeline · 1 update
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resolved Mar 19, 2026, 04:00 PM UTC
On March 18, 2026 at 05:04 AM PDT, Autodesk identified an issue where customers were unable to generate the Project Summary report in Autodesk Build and Autodesk Docs. Once the issue was resolved on March 19, 2026 at 08:36 AM PDT, Autodesk Build and Autodesk Docs returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 10:25 PM UTC
- Resolved
- Mar 19, 2026, 03:33 PM UTC
- Duration
- 17h 7m
Affected: Other Business Systems
Timeline · 9 updates
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investigating Mar 18, 2026, 10:25 PM UTC
We are investigating an issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Mar 18, 2026, 11:34 PM UTC
We are continuing to investigate where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 60 minutes or sooner if we have more information to share.
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identified Mar 19, 2026, 12:44 AM UTC
We have identified the cause of the issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
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identified Mar 19, 2026, 01:36 AM UTC
We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 4 hours or sooner if we have more information to share.
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identified Mar 19, 2026, 05:26 AM UTC
We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 60 minutes or sooner if we have more information to share.
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identified Mar 19, 2026, 06:30 AM UTC
We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 4 hours or sooner if we have more information to share.
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identified Mar 19, 2026, 10:37 AM UTC
We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 5 hours or sooner if we have more information to share.
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resolved Mar 19, 2026, 03:33 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
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postmortem Mar 26, 2026, 09:07 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC138487 **Incident Date:** March 18, 2026 **Summary** On March 18, 2026, between 1:50 PM PDT and March 19, 2026, at 8:20 AM PDT, Autodesk experienced a service disruption that affected in-product Help search across multiple Autodesk products. Customers were unable to see product documentation results in Autodesk Help Hub, and some search behavior remained inconsistent while fixes were being applied. **Impacted Services** * In-product Help search for multiple Autodesk products and versions \(2024-2026\). * Autodesk Help Hub product documentation search experiences, including some Autodesk Assistant-related product visibility during the incident. **Root Cause** * The incident was caused by a combination of server instability, cache issues, and unintended taxonomy changes being pushed to production. Together, these issues led to missing and inconsistent Help search results across multiple Autodesk products. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improvements to taxonomy publishing controls. * Improvements to monitoring and cache validation. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 07:07 PM UTC
- Resolved
- Mar 18, 2026, 11:47 PM UTC
- Duration
- 4h 39m
Affected: APS - Model Derivative
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 05:32 PM UTC
- Resolved
- Mar 17, 2026, 05:59 PM UTC
- Duration
- 27m
Affected: Cloud Rendering
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 02:21 PM UTC
- Resolved
- Mar 17, 2026, 03:42 PM UTC
- Duration
- 1h 21m
Affected: BIM 360 DocsForma BuildForma Data Management
Read the full incident report →
