Autodesk Forma - Cost Management

Update timeline

1. investigating Apr 13, 2026, 05:33 PM UTC

   We are investigating an issue where customers are unable to generate reports in Forma - Cost Management in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Apr 13, 2026, 06:02 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem May 12, 2026, 06:02 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** # coe-inc140518-acc-cost **Incident Date**: April 9, 2026 **Summary** On April 09, 2026, between 01:53 PM PDT and April 13, 2026, at 10:56 AM PDT Autodesk experienced a service degradation that prevented customers from generating cost change order reports. Customers using Autodesk Forma Build in the US region were impacted, which resulted in reports remaining in a “generating” state for an extended period before failing. **Impacted Services** * Autodesk Forma Build – Cost Management **Root Cause** * A recent update to cost report queries introduced additional filtering intended to improve performance but instead resulted in slower query execution for projects with large data volumes. This led to report generation timeouts. * Autodesk resolved the issue by rolling back the recent update to a previous stable version of the reporting service. This restored normal report generation performance. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improve monitoring and alerting for report performance to detect similar issues more quickly and reduce time to resolution. * Enhance validation and performance testing of report query changes to prevent regressions impacting large or complex customer datasets. Thank you for your patience and understanding.