BIM Collaborate Pro for Government

Update timeline

1. investigating Apr 20, 2026, 08:51 PM UTC

   We are investigating an issue where customers are unable to fetch or load projects in BIM Collaborate Pro for Government. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Apr 20, 2026, 09:51 PM UTC

   We are continuing to investigate an issue where customers are unable to fetch or load projects in BIM Collaborate Pro for Government. We will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Apr 20, 2026, 10:51 PM UTC

   We have identified the cause of the issue where customers are unable to fetch or load projects in BIM Collaborate Pro for Government. We will provide an update within 60 minutes or sooner if we have more information to share.

4. resolved Apr 20, 2026, 11:38 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

5. postmortem Apr 28, 2026, 01:05 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC141103 **Incident Date:** April 20, 2026 ‌ **Summary** On April 20, 2026, between 12:30 PM PDT and 04:35 PM PDT, Autodesk experienced a service disruption that prevented BIM Collaborate Pro for Government users from loading projects. ‌ **Impacted Services** * BIM Collaborate Pro for Government ‌ **Root Cause** * A system configuration automatically limited the number of stored versions of a critical service component, which led to required versions becoming unavailable. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Additional alerting mechanisms to notify on-call engineers in real time. * Review of system configuration policies to prevent unintended removal of required service versions. ‌ Thank you for your patience and understanding.