Forma Build | Forma Data Management | Forma Takeoff

Update timeline

1. investigating Apr 20, 2026, 02:23 PM UTC

   We are investigating an issue where customers are experiencing issues in accessing across Forma Build, Forma Data Management, and Forma Takeoff, including impact to location‑related sub‑functionalities. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Apr 20, 2026, 03:22 PM UTC

   We have identified the cause of the issue where customers are experiencing issues while accessing Forma (Build, Data Management and Takeoff) including issues with location‑related sub‑functionalities in multiple regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Apr 20, 2026, 03:40 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

4. postmortem Apr 27, 2026, 01:15 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc141074-acs-locations **Incident Date:** April 20, 2026 ‌ **Summary** On April 20, 2026, between 1:40 AM PDT 8:25 AM PDT, Autodesk Forma customers creating new projects experienced failures in location-dependent functionality. ‌ **Impacted Services** * Build * Data Management * Takeoff ‌ **Root Cause** * Locations service upgrade caused an error upon creating new projects, due to incorrect environment variable. * The issue was resolved by restoring a previous version. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Enhancements to the validation process within non-production environments. ‌ Thank you for your patience and understanding.