APS - AEC Data Model API (US & European Union)

Update timeline

1. resolved Apr 03, 2026, 11:47 AM UTC

   On April 2, 2026 at 11:51 PM PDT, Autodesk identified an issue where customers were unable to retrieve and query the data in APS - AEC Data Model API in the US & European Union. Once the issue was resolved on April 3, 2026 at 4:02 AM PDT, APS - AEC Data Model API returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

2. postmortem Apr 20, 2026, 03:55 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc139741-aec-data **Incident Date:** April 2, 2026 ‌ **Summary** On April 2, 2026, at 11:30 PM PDT until 4:00 AM PDT on April 3, 2026, Autodesk experienced service disruption that caused failures for some customers publishing Revit models to the Autodesk Platform Services \(APS\) AEC Data Model API. The issue affected Revit model publishing and related data retrieval/query workflows, with impact observed across supported regions, primarily in the United States. ‌ **Impacted Services** * APS AEC Data Model API * Revit model publishing to AECDM ‌ **Root Cause** * During a production configuration change, a required service resource was unintentionally removed. This disrupted normal processing for some Revit model publishing requests. * The service then had to process requests using a less efficient recovery path, which caused some requests to exceed system limits. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improve monitoring and service visibility so similar issues can be detected and investigated more quickly. * Strengthen review and validation processes for production changes. * Improve safeguards around changes to critical production resources to reduce the risk of unintended downstream impact. ‌ Thank you for your patience and understanding.