BIM Collaborate | Forma Design Collaboration | APS - Model Derivative

Update timeline

1. investigating Apr 01, 2026, 07:55 PM UTC

   We are investigating an issue where customers are unable to load models in BIM Collaborate and Forma Design Collaboration in canada region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Apr 01, 2026, 08:56 PM UTC

   We have identified the cause of the issue where customers are now able to load models in BIM Collaborate and Forma Design Collaboration in the Canada region. We subsequently determined that this issue is also affecting APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Apr 01, 2026, 09:58 PM UTC

   We have identified the cause of the issue where customers are unable to load models in APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.

4. resolved Apr 01, 2026, 10:44 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.