Autodesk incident

BIM Collaborate | Forma Design Collaboration | APS - Model Derivative

Minor Resolved View vendor source →

Autodesk experienced a minor incident on April 1, 2026 affecting BIM Collaborate (Canada) and APS - Model Derivative and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 07:55 PM UTC
Resolved
Apr 01, 2026, 10:44 PM UTC
Duration
2h 48m
Detected by Pingoru
Apr 01, 2026, 07:55 PM UTC

Affected components

BIM Collaborate (Canada)APS - Model DerivativeForma Design Collaboration (Canada)

Update timeline

  1. investigating Apr 01, 2026, 07:55 PM UTC

    We are investigating an issue where customers are unable to load models in BIM Collaborate and Forma Design Collaboration in canada region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  2. identified Apr 01, 2026, 08:56 PM UTC

    We have identified the cause of the issue where customers are now able to load models in BIM Collaborate and Forma Design Collaboration in the Canada region. We subsequently determined that this issue is also affecting APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.

  3. identified Apr 01, 2026, 09:58 PM UTC

    We have identified the cause of the issue where customers are unable to load models in APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.

  4. resolved Apr 01, 2026, 10:44 PM UTC

    The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.