Autodesk Outage History

Started Nov 05, 2026, 07:44 PM UTC· resolved Nov 05, 2026, 08:53 PM UTC

1. investigating Nov 05, 2026, 07:44 PM UTC

   We are investigating an issue where customers are experiencing failures when processing Forma - Data Connector extractions that explicitly include the Admin Service in the Australia and India region.‌ We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Nov 05, 2026, 08:37 PM UTC

   We have identified the cause of the issue where customers are experiencing failures when processing Forma - Data Connector extractions that explicitly include the Admin Service in the Australia and India region. We subsequently determined similar failures in Canada, UK, Germany and Japan regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Nov 05, 2026, 08:53 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Nov 05, 2026, 01:10 PM UTC· resolved Nov 05, 2026, 02:12 PM UTC

1. investigating Nov 05, 2026, 01:10 PM UTC

   We are investigating an issue where customers are unable to login to Autodesk Tandem™ Connect. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Nov 05, 2026, 02:12 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Nov 02, 2026, 03:56 PM UTC· resolved Nov 02, 2026, 05:09 PM UTC

1. investigating Nov 02, 2026, 03:56 PM UTC

   We are investigating an issue where customers are experiencing issues while accessing the Services tab in BIM 360 Project Home across the US and European Union regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Nov 02, 2026, 04:56 PM UTC

   We have identified the cause of the issue where customers are experiencing issues while accessing the Services tab in BIM 360 Project Home across the US and European Union regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Nov 02, 2026, 05:09 PM UTC

   After further review, no customer impact was identified for BIM 360 Project Home in the US and European Union regions. We apologize for any confusion caused by the previous notification.

Read the full incident report →

Started Nov 02, 2026, 03:39 PM UTC· resolved Nov 02, 2026, 05:05 PM UTC

1. resolved Nov 04, 2026, 08:51 AM UTC

   On November 2, 2026, at 07:39 AM PST, Autodesk identified an issue where customers were experiencing issues accessing the services tab in BIM 360 Account Administration in the US and European Union regions. Once the issue was resolved on November 2, 2026, at 09:05 AM PST, BIM 360 Account Administration returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Read the full incident report →

Started Oct 27, 2026, 07:25 PM UTC· resolved Oct 27, 2026, 08:32 PM UTC

1. investigating Oct 27, 2026, 07:25 PM UTC

   We are investigating an issue where a subset of customers is experiencing delays when downloading certain files in BuildingConnected. The affected files can still be viewed on the web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Oct 27, 2026, 08:20 PM UTC

   We have identified the cause of the issue where a subset of customers is experiencing delays when downloading certain files in BuildingConnected. The affected files can still be viewed on the web. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Oct 27, 2026, 08:32 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Oct 27, 2026, 04:33 PM UTC· resolved Oct 27, 2026, 05:47 PM UTC

1. investigating Oct 27, 2026, 04:33 PM UTC

   We are investigating an issue where customers are unable to generate outputs in Informed Design Web App and Informed Design for Revit. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Oct 27, 2026, 05:47 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem Nov 04, 2026, 02:33 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC157822 **Incident Date:** October 25, 2026 ‌ **Summary** On October 25, 2026, from 1:58 PM PDT until 10:20 AM PDT on October 27, 2026, Autodesk experienced a service disruption that prevented customers from generating outputs. It affected customers using the Informed Design Web App, Informed Design for Revit, and the Informed Design API in the US East region. ‌ **Impacted Services** * Informed Design Web App: generating outputs, US region * Informed Design for Revit: generating outputs, including Revit family outputs for variants, US region * Informed Design API: generating outputs, US region ‌ **Root Cause** * A database authentication error stopped the services that process output requests from completing them, so requests stayed in Pending. Autodesk is still confirming what triggered the error. * Autodesk deployed a fix that moved these services to a different database connection and lets customers regenerate outputs that stayed in Pending. Autodesk confirmed that output generation was restored ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Changed how output requests are handled so that a request that can't finish is marked as failed instead of staying in Pending. * Improvements to monitoring alerts for failed outputs so that similar problems are detected sooner. * Autodesk is continuing to investigate what triggered the authentication error. ‌ Thank you for your patience and understanding.

Read the full incident report →

Started Oct 27, 2026, 03:45 PM UTC· resolved Oct 27, 2026, 05:49 PM UTC

1. investigating Oct 27, 2026, 03:45 PM UTC

   We are investigating an issue where customers are unable to make or receive calls to and from the Autodesk Sales Support team. We are actively looking into this issue and will provide an update within 60 minutes, or sooner if we have more information to share.

2. monitoring Oct 27, 2026, 04:44 PM UTC

   We have implemented a solution to resolve the issue where customers are unable to make or receive calls to and from the Autodesk Sales Support team and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Oct 27, 2026, 05:49 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Oct 27, 2026, 11:08 AM UTC· resolved Oct 27, 2026, 12:13 PM UTC

1. investigating Oct 27, 2026, 11:08 AM UTC

   We are investigating an issue where customers in Japan and Korea are unable to access the AutoCAD Plus Overview page within Autodesk.com. AutoCAD product functionality remains unaffected. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Oct 27, 2026, 12:13 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Oct 26, 2026, 05:22 PM UTC· resolved Oct 26, 2026, 08:39 PM UTC

1. investigating Oct 26, 2026, 05:22 PM UTC

   We are investigating an issue where customers are experiencing delays when downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Oct 26, 2026, 06:21 PM UTC

   We are continuing to investigate an issue where customers are experiencing delays while downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We will provide an update within 60 minutes or sooner if we have more information to share.

3. investigating Oct 26, 2026, 07:22 PM UTC

   We are continuing to investigate an issue where customers are experiencing delays while downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We will provide an update within 60 minutes or sooner if we have more information to share.

4. investigating Oct 26, 2026, 08:21 PM UTC

   We are continuing to investigate an issue where customers are experiencing delays while downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We will provide an update within 60 minutes or sooner if we have more information to share.

5. resolved Oct 26, 2026, 08:39 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Oct 26, 2026, 11:45 AM UTC· resolved Oct 26, 2026, 12:38 PM UTC

1. investigating Oct 26, 2026, 11:45 AM UTC

   We are investigating an issue where customers are unable to view data under the Reporting tab or export reports in the Account account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Oct 26, 2026, 12:38 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Oct 26, 2026, 10:55 AM UTC· resolved Oct 26, 2026, 11:25 AM UTC

1. investigating Oct 26, 2026, 10:55 AM UTC

   We are investigating an issue where customers are experiencing failures when performing certain workflow actions in BIM 360 Cost Management in the European Union region. We are actively looking into this, and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Oct 26, 2026, 11:25 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Oct 23, 2026, 08:44 PM UTC· resolved Oct 29, 2026, 06:50 AM UTC

1. investigating Oct 23, 2026, 08:44 PM UTC

   We are investigating an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Oct 23, 2026, 09:46 PM UTC

   We are continuing to investigate an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share.

3. investigating Oct 24, 2026, 01:50 AM UTC

   We are continuing to investigate an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share.

4. investigating Oct 24, 2026, 08:35 AM UTC

   We are continuing to investigate an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share.

5. investigating Oct 24, 2026, 03:10 PM UTC

   We are continuing to investigate an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share.

6. investigating Oct 24, 2026, 09:10 PM UTC

   We are continuing to investigate an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share.

7. investigating Oct 25, 2026, 03:10 AM UTC

   We are continuing to investigate an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share.

8. investigating Oct 25, 2026, 12:32 PM UTC

   We are continuing to investigate an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share.

9. investigating Oct 25, 2026, 06:30 PM UTC

   We are continuing to investigate an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share.

10. investigating Oct 26, 2026, 12:29 AM UTC

    We are continuing to investigate an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share.

11. investigating Oct 26, 2026, 06:30 AM UTC

    We are continuing to investigate an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share.

12. investigating Oct 26, 2026, 02:22 PM UTC

    We are continuing to investigate an issue where customers are unable to access RegisterOnce. As a workaround, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share.

13. identified Oct 26, 2026, 06:20 PM UTC

    We are working to resolve an issue where customers are unable to access RegisterOnce. In the interim, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share. Thank you for your patience.

14. identified Oct 27, 2026, 12:33 AM UTC

    We are working to resolve an issue where customers are unable to access RegisterOnce. In the interim, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share. Thank you for your patience.

15. identified Oct 27, 2026, 07:31 AM UTC

    We are working to resolve an issue where customers are unable to access RegisterOnce. In the interim, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share. Thank you for your patience.

16. identified Oct 27, 2026, 01:30 PM UTC

    We are working to resolve an issue where customers are unable to access RegisterOnce. In the interim, customers can generate license files through Autodesk account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We will provide an update within 6 hours or sooner if we have more information to share. Thank you for your patience.

17. identified Oct 28, 2026, 12:08 AM UTC

    We are working to resolve an issue where customers are unable to access RegisterOnce. In the interim, customers can generate license files through Autodesk Account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We subsequently identified that this issue is also affecting Education customers attempting to activate software on additional devices. We will provide an update within 6 hours or sooner if we have more information to share. Thank you for your patience.

18. identified Oct 28, 2026, 06:30 AM UTC

    We are working to resolve an issue where customers are unable to access RegisterOnce. In the interim, customers can generate license files through Autodesk Account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We subsequently identified that this issue is also affecting Education customers attempting to activate software on additional devices. We will provide an update within 6 hours or sooner if we have more information to share. Thank you for your patience.

19. identified Oct 28, 2026, 02:52 PM UTC

    We are working to resolve an issue where customers are unable to access RegisterOnce. In the interim, customers can generate license files through Autodesk Account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We subsequently identified that this issue is also affecting Education customers attempting to activate software on additional devices. We will provide an update within 6 hours or sooner if we have more information to share. Thank you for your patience.

20. identified Oct 28, 2026, 09:31 PM UTC

    We are working to resolve an issue where customers are unable to access RegisterOnce. In the interim, customers can generate license files through Autodesk Account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We subsequently identified that this issue is also affecting Education customers attempting to activate software on additional devices. We will provide an update within 6 hours or sooner if we have more information to share. Thank you for your patience.

21. identified Oct 29, 2026, 04:50 AM UTC

    We are working to resolve an issue where customers are unable to access RegisterOnce. In the interim, customers can generate license files through Autodesk Account. For older licenses, please contact Autodesk Support for assistance with registering or activating your serial number. We subsequently identified that this issue is also affecting Education customers attempting to activate software on additional devices. We will provide an update within 7 hours or sooner if we have more information to share. Thank you for your patience.

22. resolved Oct 29, 2026, 06:50 AM UTC

    The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Oct 23, 2026, 04:10 AM UTC· resolved Oct 23, 2026, 05:34 AM UTC

1. investigating Oct 23, 2026, 04:10 AM UTC

   We are investigating an issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Oct 23, 2026, 04:29 AM UTC

   We are continuing to investigate an issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Oct 23, 2026, 05:29 AM UTC

   We have identified the cause of the issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

4. resolved Oct 23, 2026, 05:34 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Oct 22, 2026, 08:52 PM UTC· resolved Oct 22, 2026, 10:12 PM UTC

1. investigating Oct 22, 2026, 08:52 PM UTC

   We are investigating an issue where customers are unable to access multiple Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Oct 22, 2026, 10:03 PM UTC

   We have identified the cause of the issue where a subset of customers are unable to access multiple Autodesk products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Oct 22, 2026, 10:12 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Oct 22, 2026, 02:32 PM UTC· resolved Oct 22, 2026, 04:30 PM UTC

1. resolved Oct 22, 2026, 05:17 PM UTC

   On October 22, 2026 at 07:32 AM PDT, Autodesk identified an issue where customers were experiencing delays while loading pages in Forma - Specification in the US region. Once the issue was resolved on October 22, 2026 at 09:30 AM PDT, Forma - Specifications returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Read the full incident report →

Started Oct 21, 2026, 10:46 PM UTC· resolved Oct 21, 2026, 11:42 PM UTC

1. investigating Oct 21, 2026, 10:46 PM UTC

   We are investigating an issue where customers are unable to access newly created projects within Forma Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Oct 21, 2026, 11:42 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem Nov 02, 2026, 03:18 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC157388 **Incident Date:** October 21, 2026 ‌ **Summary** On October 21, 2026, between 11:00 AM PDT and 03:54 PM PDT, Autodesk experienced a service disruption that affected the creation and activation of new Autodesk Construction Cloud \(ACC\) projects in the US region. Customers creating projects during this time could experience delays or be unable to access newly created projects, including Autodesk Docs and Autodesk Build. ‌ **Impacted Services** * Newly created Autodesk Construction Cloud projects in the US region, including access to Autodesk Docs and Autodesk Build. ‌ **Root Cause** * A temporary disruption in the Meetings service caused project provisioning requests to fail. Automated retries then created a large backlog of expired requests, delaying new project activations even after the service recovered. * Autodesk cleared the affected provisioning backlog, restoring normal processing for new project creation, and began reprocessing previously failed project activations. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Enhancements to monitor and on-call alert for the Meetings service and project provisioning queue to detect service degradation and backlogs earlier. * Improvements to queue retention and retry handling so expired requests are removed and do not delay new project creation. * Additional service resilience improvements, including database and request timeouts, transaction handling, and health checks to support faster recovery. ‌ Thank you for your patience and understanding.

Read the full incident report →

Started Oct 21, 2026, 02:00 PM UTC· resolved Oct 22, 2026, 04:23 PM UTC

1. resolved Oct 22, 2026, 05:48 PM UTC

   On October 21, 2026 at 07:00 AM PDT, Autodesk identified an issue where customers were unable to create or delete snapshots in Forma Takeoff in the US region. Once the issue was resolved on October 22, 2026 at 09:23 AM PDT, Forma Takeoff returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

2. postmortem Oct 23, 2026, 07:59 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC157456 **Incident Date:** October 21, 2026 ‌ **Summary** On October 21, 2026, from 7:00 AM PDT until October 22, 2026, 9:23 AM PDT, Autodesk experienced a service disruption that impacted customers using Forma Takeoff in the US region. During this period affected customers were unable to create or delete snapshots. ‌ **Impacted Services** * Forma Takeoff ‌ **Root Cause** * A recent deployment relied on database changes that had not yet been applied in the production environment. This prevented snapshot creation and deletion from working as expected. * Autodesk deployed the required database changes and verified that snapshot creation was working again. The affected service returned to normal operation. ‌ **Autodesk Actions** Autodesk is conducting a post-incident review and evaluating improvements to help prevent similar disruptions. These include the following: * Reviewing deployment checks to verify that supporting database changes are in place before dependent application updates are released. * Evaluating additional automated checks for snapshot processing to identify issues earlier. * Reviewing alert notifications for snapshot failures so issues reach the appropriate response teams sooner. ‌ Thank you for your patience and understanding.

Read the full incident report →

Started Oct 21, 2026, 10:06 AM UTC· resolved Oct 21, 2026, 01:16 PM UTC

1. investigating Oct 21, 2026, 10:06 AM UTC

   We are investigating an issue where customers are experiencing a delay in API usage data within Autodesk account. Usage data may not reflect the latest information. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Oct 21, 2026, 10:32 AM UTC

   We are continuing to investigate where customers are experiencing a delay in API usage data within Autodesk account. Usage data may not reflect the latest information. We have subsequently identified that capacity usage data updates may also experience delays. We will provide an update within 60 minutes or sooner if we have more information to share.

3. investigating Oct 21, 2026, 11:45 AM UTC

   We are continuing to investigate where customers are experiencing a delay in API and capacity usage data within Autodesk account. Usage data may not reflect the latest information. We will provide an update within 2 hours or sooner if we have more information to share.

4. resolved Oct 21, 2026, 01:16 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Oct 15, 2026, 08:16 PM UTC· resolved Oct 15, 2026, 09:35 PM UTC

1. investigating Oct 15, 2026, 08:16 PM UTC

   We are investigating reports where customers are experiencing application crashes on iOS devices when attempting to create new tasks in Sheets across all PlanGrid projects within the Forma Mobile App in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Oct 15, 2026, 09:13 PM UTC

   We are continuing to investigate where customers are experiencing application crashes on iOS devices when attempting to create new tasks in Sheets across all PlanGrid projects within the Forma Mobile App in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Oct 15, 2026, 09:35 PM UTC

   After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.

Read the full incident report →

Started Oct 13, 2026, 09:41 PM UTC· resolved Oct 14, 2026, 12:16 AM UTC

1. investigating Oct 13, 2026, 09:41 PM UTC

   We are investigating reports of customers experiencing an issue where they are unable to generate reports from forms module within Forma Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Oct 13, 2026, 09:49 PM UTC

   We are investigating reports of customers experiencing an issue where they are unable to generate reports from forms module within Forma Build in the US region. We subsequently determined that the cause of this issue was also affecting Forma - Insight in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

3. investigating Oct 13, 2026, 10:39 PM UTC

   We are continuing to investigate the issue where customers are experiencing delays with report generation from the Forms module within Forma Build and Forma Insight, as well as Data Connector extracts, in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

4. investigating Oct 13, 2026, 11:39 PM UTC

   We are continuing to investigate the issue where customers are experiencing delays with report generation from the Forms module within Forma Build and Forma Insight, as well as Data Connector extracts, in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

5. resolved Oct 14, 2026, 12:16 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Oct 13, 2026, 07:44 PM UTC· resolved Oct 13, 2026, 08:53 PM UTC

1. investigating Oct 13, 2026, 07:44 PM UTC

   We are investigating an issue where customers are unable to create personal storage projects, create assets or upload binaries in Flow Platform GraphQL API. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Oct 13, 2026, 08:53 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Oct 13, 2026, 12:49 PM UTC· resolved Oct 13, 2026, 01:04 PM UTC

1. investigating Oct 13, 2026, 12:49 PM UTC

   We are investigating an issue where customers are unable to view or open shared model files in Autodesk Viewer. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Oct 13, 2026, 01:04 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem Oct 26, 2026, 02:55 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC156870 **Incident Date:** October 13, 2026 ‌ **Summary** On October 13, 2026, between 01:50 AM PDT and 06:00 AM PDT, Autodesk experienced a service disruption that prevented customers from viewing or opening shared model files in Autodesk Viewer. ‌ **Impacted Services** * Autodesk Viewer \(all regions\): Customers who opened a shared model link received an access denied error and were unable to view the model. ‌ **Root Cause** * A security update to the cloud storage settings used by Autodesk Viewer changed how some requests were handled, causing shared model links to return an access denied error instead of loading the model. * Autodesk updated the service configuration and service returned to normal operation. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Automated tests to verify shared model links work after every deployment. * Improvements to the review of platform security updates with dependent services before release. * Additional monitoring alerts to detect access errors on shared model links. ‌ Thank you for your patience and understanding.

Read the full incident report →

Started Oct 13, 2026, 07:37 AM UTC· resolved Oct 13, 2026, 11:56 AM UTC

1. investigating Oct 13, 2026, 07:37 AM UTC

   We are investigating reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Oct 13, 2026, 08:36 AM UTC

   We are continuing to investigate reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. investigating Oct 13, 2026, 09:36 AM UTC

   We are continuing to investigate reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

4. investigating Oct 13, 2026, 10:42 AM UTC

   We are continuing to investigate reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We will provide an update within 2 hours or sooner if we have more information to share.

5. resolved Oct 13, 2026, 11:56 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

6. postmortem Nov 02, 2026, 03:26 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC156834 **Incident Date:** October 12, 2026 ‌ **Summary** On October 12, 2026, from 11:28 PM PDT until 4:36 AM PDT on October 13, 2026, Autodesk experienced a service disruption that prevented customers from creating issues using pushpins. It affected customers using Forma Data Management and Forma Build in the European Union and Australia regions. ‌ **Impacted Services** * Forma Data Management: creating issues with pushpins, European Union and Australia regions * Forma Build: creating issues with pushpins, European Union and Australia regions ‌ **Root Cause** * A change to cloud access permissions, made as part of a planned infrastructure update, unintentionally stopped the service from saving new issues placed with pushpins. * Autodesk reversed the change and confirmed that service was restored in both regions. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Autodesk is running data cleanup in the affected regions so that issues impacted during the event are correctly reconciled. * Autodesk is investigating why monitoring alerts didn't trigger during the event and will improve them so that similar problems are detected sooner. * Autodesk is updating its operational procedures to speed up access to the tools needed for troubleshooting. ‌ Thank you for your patience and understanding.

Read the full incident report →

Started Oct 09, 2026, 10:29 AM UTC· resolved Oct 09, 2026, 11:14 AM UTC

1. resolved Oct 09, 2026, 12:26 PM UTC

   On October 09, 2026 at 03:29 AM PST, Autodesk identified an issue where customers were unable to create hooks in APS - Webhooks. Once the issue was resolved on October 09, 2026 at 04:14 AM PST, APS - Webhooks returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

2. postmortem Oct 21, 2026, 04:57 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC156608 **Incident Date:** October 09, 2026 ‌ **Summary** On October 09, 2026, between 03:29 AM PDT and 04:14 AM PDT, Autodesk experienced a service disruption that impacted customers using APS Webhooks and Revit Cloud Worksharing in the European Union region. During this time, some customers were unable to create webhooks, and some experienced delays or errors when accessing files. ‌ **Impacted Services** * APS Webhooks * Revit Cloud Worksharing ‌ **Root Cause** * Earlier that day, a separate disruption affecting file and folder services in the European Union region left some supporting services temporarily unstable * A permissions service that these products rely on automatically retried its failed requests, which kept its processing capacity occupied. New requests then queued and timed out, including requests to create webhooks. * Once the supporting services stabilized, the backlog cleared and the permissions service began responding normally. Service returned to normal at 04:14 AM PDT, and no change by Autodesk was required to restore it. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Autodesk is updating the permissions service so that it stops retrying immediately when supporting services are under stress. This allows requests to fail quickly instead of holding capacity needed by other requests. ‌ Thank you for your patience and understanding.

Read the full incident report →

Started Oct 09, 2026, 09:54 AM UTC· resolved Oct 09, 2026, 10:43 AM UTC

1. investigating Oct 09, 2026, 09:54 AM UTC

   We are investigating an issue where customers are unable to create file or folders using BIM 360 Docs in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Oct 09, 2026, 10:35 AM UTC

   We are continuing to investigate an issue where customers are unable to create/access file or folders using BIM 360 Docs in the European Union region. It was subsequently determined that Revit Cloud Worksharing / Cloud Models and Forma Data Management was also impacted in European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Oct 09, 2026, 10:43 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

4. postmortem Oct 20, 2026, 08:36 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC156569 **Incident Date:** October 09, 2026 ‌ **Summary** On October 09, 2026, between 02:03 AM PDT and 03:23 AM PDT, Autodesk experienced a service disruption that impacted customers using BIM 360 Docs, Forma Data Management, Revit Cloud Worksharing and Desktop Connector in the European Union region. During this time, customers were unable to create files and folders, and some were unable to open, rename, upload and synch files. ‌ **Impacted Services** * BIM 360 Docs * Forma Data Management * Revit Cloud Worksharing * Desktop Connector ‌ **Root Cause** * A configuration change to the request limits on a file, and folder service caused some requests to be declined. * A protective safeguard in Docs then temporarily paused other related requests, which extended the impact from folder operations to creating, opening, renaming and syncing files. * Autodesk reverted the configuration change and confirmed that the affected services had recovered by 03:23 AM PDT. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Autodesk is reviewing how the protective safeguard in Docs is applied so that a problem with one operation does not affect unrelated operations. * Autodesk is reviewing the volume of folder requests against the current request limits to ensure they are set appropriately. * Autodesk is adding alerts that detect sustained request failures earlier, so issues can be addressed before customers are affected. ‌ Thank you for your patience and understanding.

Read the full incident report →