- Detected by Pingoru
- Aug 04, 2026, 09:13 AM UTC
- Resolved
- Aug 04, 2026, 10:21 AM UTC
- Duration
- 1h 7m
Affected: Autodesk Assistant
Timeline · 3 updates
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investigating Aug 04, 2026, 09:13 AM UTC
We are investigating reports where customers are unable to reach a support agent through Autodesk Assistant for Fusion product. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Aug 04, 2026, 10:17 AM UTC
We are continuing to investigate an issue where customers are unable to access the Autodesk Assistant feature within Fusion. As a workaround, customers can access Autodesk Assistant through Autodesk Account (https://manage.autodesk.com/home) or Autodesk Support (https://www.autodesk.com/support). We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Aug 04, 2026, 10:21 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2026, 04:48 PM UTC
- Resolved
- Aug 04, 2026, 02:50 AM UTC
- Duration
- 10h 1m
Affected: Forma - Insight
Timeline · 5 updates
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investigating Aug 03, 2026, 04:48 PM UTC
We are investigating an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Aug 03, 2026, 05:46 PM UTC
We are continuing to investigate an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We will provide an update within 4 hours or sooner if we have more information to share.
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investigating Aug 03, 2026, 09:46 PM UTC
We are continuing to investigate an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We will provide an update within 4 hours or sooner if we have more information to share.
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investigating Aug 04, 2026, 12:54 AM UTC
We are continuing to investigate an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Aug 04, 2026, 02:50 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2026, 01:27 PM UTC
- Resolved
- Aug 03, 2026, 03:15 PM UTC
- Duration
- 1h 47m
Affected: Forma Build (Canada)
Timeline · 3 updates
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investigating Aug 03, 2026, 01:27 PM UTC
We are investigating an issue where customers are unable to download asset reports in Forma Build in Canada region. We are actively investigating and will provide an update within 60 minutes, or sooner if additional information becomes available.
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investigating Aug 03, 2026, 02:34 PM UTC
We are continuing to investigate an issue where customers are unable to download asset reports in Forma Build in Canada region. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Aug 03, 2026, 03:15 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2026, 06:34 PM UTC
- Resolved
- Jul 31, 2026, 06:34 PM UTC
- Duration
- —
Affected: BIM Collaborate Pro for Government
Timeline · 1 update
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resolved Jul 31, 2026, 06:34 PM UTC
On July 31, 2026 at 09:43 AM PDT, Autodesk identified an issue where customers experienced intermittent errors and workflow failures in BIM Collaborate Pro for Government. Once the issue was resolved on July 31, 2026 at 10:55 AM PDT, BIM Collaborate Pro for Government returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2026, 08:27 AM UTC
- Resolved
- Jul 31, 2026, 10:54 AM UTC
- Duration
- 2h 27m
Affected: MEP Content Editor
Timeline · 4 updates
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investigating Jul 31, 2026, 08:27 AM UTC
We are investigating an issue where customers are unable to upload configuration in the MEP Content Editor. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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identified Jul 31, 2026, 09:20 AM UTC
We have identified the cause of the issue where customers are unable to upload configuration in the MEP Content Editor. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
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identified Jul 31, 2026, 10:35 AM UTC
We are continuing to work on resolving this issue where customers are unable to upload configuration in the MEP Content Editor as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 31, 2026, 10:54 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2026, 06:24 AM UTC
- Resolved
- Jul 31, 2026, 06:51 AM UTC
- Duration
- 27m
Affected: Revit Cloud Worksharing / Cloud Models
Timeline · 2 updates
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investigating Jul 31, 2026, 06:24 AM UTC
We are investigating an issue where customers are experiencing issues with initial collaboration and synchronous central synchronization in Revit Cloud Worksharing / Cloud Models in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 31, 2026, 06:51 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2026, 03:56 AM UTC
- Resolved
- Jul 31, 2026, 03:56 AM UTC
- Duration
- —
Affected: BIM 360 Cost ManagementBIM 360 Cost Management (European Union)
Timeline · 1 update
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resolved Jul 31, 2026, 03:56 AM UTC
On July 30, 2026 at 7:30 PM PDT, Autodesk identified an issue where customers were unable to access all BIM 360 Cost Management UIs and APIs. Once the issue was resolved on July 30, 2026 at 7:30 PM PDT, BIM 360 Cost Management returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2026, 07:30 PM UTC
- Resolved
- Jul 30, 2026, 07:52 PM UTC
- Duration
- 22m
Affected: BuildingConnectedTradeTapp
Timeline · 2 updates
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investigating Jul 30, 2026, 07:42 PM UTC
We are investigating reports of customers experiencing an issue where they are unable to add contacts to their qualifications in BuildingConnected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 30, 2026, 07:52 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2026, 03:07 PM UTC
- Resolved
- Jul 31, 2026, 02:53 PM UTC
- Duration
- 23h 46m
Affected: APS - Data ManagementAPS - Data Management (Australia)APS - Data Management (Canada)APS - Data Management (European Union)APS - Data Management (Germany)APS - Data Management (India)APS - Data Management (Japan)APS - Data Management (UK)Autodesk Tandem™
Timeline · 15 updates
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 07:26 PM UTC
- Resolved
- Jul 29, 2026, 08:06 PM UTC
- Duration
- 40m
Affected: Autodesk Docs for GovernmentBIM Collaborate Pro for Government
Timeline · 3 updates
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investigating Jul 29, 2026, 07:26 PM UTC
We are investigating reports of customers experiencing an issue where they are unable to access or view assigned product details in Autodesk Docs for Government and BIM Collaborate Pro for Government. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 29, 2026, 08:04 PM UTC
We are continuing to investigate an issue where customers experiencing an issue where they are unable to access or view assigned product details in Autodesk Docs for Government and BIM Collaborate Pro for Government. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 29, 2026, 08:06 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 02:09 PM UTC
- Resolved
- Jul 29, 2026, 03:04 PM UTC
- Duration
- 55m
Affected: Forma Build (Australia)Forma Data Management (Australia)Forma Takeoff (Australia)
Timeline · 2 updates
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investigating Jul 29, 2026, 02:09 PM UTC
We are investigating an issue where customers are unable to create and access new projects in Forma Build, Forma Data Management and Forma Takeoff in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 29, 2026, 03:04 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 05:38 PM UTC
- Resolved
- Jul 28, 2026, 11:37 PM UTC
- Duration
- 5h 58m
Affected: Autodesk Support
Timeline · 4 updates
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investigating Jul 28, 2026, 05:38 PM UTC
We are investigating reports where a subset of customers may experience delays in the fulfillment of new hub creation requests submitted through Autodesk Support for Forma Build and BIM 360 products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 09:38 PM UTC
We are continuing to investigate reports where a subset of customers may experience delays in the fulfillment of new hub creation requests submitted through Autodesk Support for Forma Build and BIM 360 products. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 10:33 PM UTC
We are continuing to investigate reports where a subset of customers may experience delays in the fulfillment of new hub creation requests submitted through Autodesk Support for Forma Build and BIM 360 products. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 28, 2026, 11:37 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 03:35 PM UTC
- Resolved
- Jul 28, 2026, 08:31 PM UTC
- Duration
- 4h 55m
Affected: APS - Model DerivativeFusionFusion Team
Timeline · 7 updates
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investigating Jul 28, 2026, 03:35 PM UTC
We are investigating an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 03:57 PM UTC
We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative. We have subsequently identified that Fusion and Fusion Team are also impacted, with customers experiencing failures generating thumbnails. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 05:20 PM UTC
We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative, Fusion, Fusion Team. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 06:16 PM UTC
We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative, Fusion, Fusion Team. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 07:22 PM UTC
We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative, Fusion, Fusion Team. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 07:39 PM UTC
We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative. We can now confirm that Fusion and Fusion Team have returned to normal operation. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 28, 2026, 08:31 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 03:08 PM UTC
- Resolved
- Jul 28, 2026, 09:45 PM UTC
- Duration
- 6h 36m
Affected: Forma Mobile AppForma Mobile App (Australia)Forma Mobile App (Canada)Forma Mobile App (European Union)Forma Mobile App (Germany)Forma Mobile App (India)Forma Mobile App (Japan)Forma Mobile App (UK)Forma BuildForma Build (Australia)Forma Build (Canada)Forma Build (European Union)Forma Build (Germany)Forma Build (India)Forma Build (Japan)Forma Build (UK)Forma Data ManagementForma Data Management (Australia)Forma Data Management (Canada)Forma Data Management (European Union)Forma Data Management (Germany)Forma Data Management (India)Forma Data Management (Japan)Forma Data Management (UK)
Timeline · 8 updates
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investigating Jul 28, 2026, 03:08 PM UTC
We are investigating reports of customers experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 04:20 PM UTC
We are continuing to investigate an issue where customers are experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 05:26 PM UTC
We are continuing to investigate an issue where customers are experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 06:15 PM UTC
We are continuing to investigate an issue where customers are experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 07:22 PM UTC
We are continuing to investigate an issue where customers are experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 08:16 PM UTC
We are continuing to investigate an issue where customers are experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 28, 2026, 09:17 PM UTC
We are continuing to investigate an issue where customers are experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 28, 2026, 09:45 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 01:07 PM UTC
- Resolved
- Jul 28, 2026, 01:07 PM UTC
- Duration
- —
Affected: Flow Platform PermissionsFlow Platform Provisioning
Timeline · 1 update
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resolved Jul 28, 2026, 01:07 PM UTC
On July 28, 2026, at 03:30 AM PDT, Autodesk identified an issue where customers experienced latency while performing search queries and may have encountered stale data in Flow Platform Provisioning and Flow Platform Permissions. Once the issue was resolved on July 28, 2026, at 05:20 AM PDT, Flow Platform Provisioning and Flow Platform Permissions returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2026, 11:26 PM UTC
- Resolved
- Jul 27, 2026, 11:26 PM UTC
- Duration
- —
Affected: Forma - Data Connector (Australia)Forma - Data Connector (Canada)Forma - Data Connector (Germany)Forma - Data Connector (India)Forma - Data Connector (Japan)Forma - Data Connector (UK)
Timeline · 1 update
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resolved Jul 27, 2026, 11:26 PM UTC
On July 27, 2026 at 01:00 PM PDT, Autodesk identified an issue where customers were unable to extract data within Forma - Data Connector across multiple regions. Once the issue was resolved on July 27, 2026 at 04:00 PM PDT, Forma - Data Connector returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 03:36 PM UTC
- Resolved
- Jul 23, 2026, 04:20 PM UTC
- Duration
- 43m
Affected: BIM CollaborateBIM Collaborate (Australia)BIM Collaborate (Canada)BIM Collaborate (European Union)BIM Collaborate (Germany)BIM Collaborate (India)BIM Collaborate (Japan)BIM Collaborate (UK)BuildingConnectedContent CatalogContent Catalog (Australia)Content Catalog (European Union)Forma - Admin ConsoleForma - Admin Console (Australia)Forma - Admin Console (Canada)Forma - Admin Console (European Union)Forma - Admin Console (Germany)Forma - Admin Console (India)Forma - Admin Console (Japan)Forma - Admin Console (UK)Forma - AutoSpecsForma - Cost ManagementForma - Cost Management (Australia)Forma - Cost Management (Canada)Forma - Cost Management (European Union)Forma - Cost Management (Germany)Forma - Cost Management (India)Forma - Cost Management (Japan)Forma - Cost Management (UK)Forma - Data ConnectorForma - Data Connector (Australia)Forma - Data Connector (Canada)Forma - Data Connector (European Union)Forma - Data Connector (Germany)Forma - Data Connector (India)Forma - Data Connector (Japan)Forma - Data Connector (UK)Forma - InsightForma - Insight (Australia)Forma - Insight (Canada)Forma - Insight (European Union)Forma - Insight (Germany)Forma - Insight (India)Forma - Insight (Japan)Forma - Insight (UK)Forma Mobile AppForma Mobile App (Australia)Forma Mobile App (Canada)Forma Mobile App (European Union)Forma Mobile App (Germany)Forma Mobile App (India)Forma Mobile App (Japan)Forma Mobile App (UK)Forma - My HomeForma - My Home (Australia)Forma - My Home (Canada)Forma - My Home (European Union)Forma - My Home (Germany)Forma - My Home (India)Forma - My Home (Japan)Forma - My Home (UK)Forma - ReportsForma - Reports (Australia)Forma - Reports (Canada)Forma - Reports (European Union)Forma - Reports (Germany)Forma - Reports (India)Forma - Reports (Japan)Forma - Reports (UK)Forma - SpecificationsForma - Specifications (Australia)Forma - Specifications (Canada)Forma - Specifications (European Union)Forma - Specifications (Germany)Forma - Specifications (India)Forma - Specifications (Japan)Forma - Specifications (UK)Forma BuildForma Build (Australia)Forma Build (Canada)Forma Build (European Union)Forma Build (Germany)Forma Build (India)Forma Build (Japan)Forma Build (UK)Forma Data ManagementForma Data Management (Australia)Forma Data Management (Canada)Forma Data Management (European Union)Forma Data Management (Germany)Forma Data Management (India)Forma Data Management (Japan)Forma Data Management (UK)Forma TakeoffForma Takeoff (Australia)Forma Takeoff (Canada)Forma Takeoff (European Union)Forma Takeoff (Germany)Forma Takeoff (India)Forma Takeoff (Japan)Forma Takeoff (UK)Forma Design CollaborationForma Design Collaboration (Australia)Forma Design Collaboration (Canada)Forma Design Collaboration (European Union)Forma Design Collaboration (Germany)Forma Design Collaboration (India)Forma Design Collaboration (Japan)Forma Design Collaboration (UK)ProEstProEst (Australia)TradeTappForma Carbon InsightsForma Carbon Insights (Australia)Forma Carbon Insights (Canada)Forma Carbon Insights (European Union)Forma Carbon Insights (Germany)Forma Carbon Insights (India)Forma Carbon Insights (Japan)Forma Carbon Insights (UK)
Timeline · 2 updates
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investigating Jul 23, 2026, 03:36 PM UTC
We are investigating reports of customers experiencing an issue where they are unable to sign in to multiple Autodesk products using Single Sign-On (SSO). Existing authenticated sessions remain unaffected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 23, 2026, 04:20 PM UTC
After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 06:55 AM UTC
- Resolved
- Jul 23, 2026, 07:53 AM UTC
- Duration
- 57m
Affected: Forma Build (Australia)
Timeline · 2 updates
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investigating Jul 23, 2026, 06:55 AM UTC
We are investigating reports of customers experiencing an issue where they are unable to access the uploaded files in Forma Build in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 23, 2026, 07:53 AM UTC
After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2026, 08:17 PM UTC
- Resolved
- Jul 22, 2026, 08:17 PM UTC
- Duration
- —
Affected: Vault Gateway
Timeline · 1 update
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resolved Jul 22, 2026, 08:17 PM UTC
On July 22, 2026 at 04:45 AM PDT, Autodesk identified an issue where customers were unable to access Vault Gateway. Once the issue was resolved on July 22, 2026 at 04:55 AM PDT, Vault Gateway returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2026, 01:57 PM UTC
- Resolved
- Jul 22, 2026, 02:21 PM UTC
- Duration
- 24m
Affected: APS - Data Management (European Union)BIM 360 Model Coordination (European Union)APS - Model DerivativeForma - Data Connector (European Union)Forma Build (European Union)Forma Data Management (European Union)Forma Design Collaboration (European Union)
Timeline · 2 updates
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investigating Jul 22, 2026, 01:57 PM UTC
We are investigating an issue where customers are unable to porcess or upload files in APS Model Derivative and Forma - Data Connector in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 22, 2026, 02:21 PM UTC
We are continuing to investigate an issue where customers are unable to process or upload files in APS Model Derivative and Forma - Data Connector in the European Union region. We subsequently determined that the issue is also impacting APS - Data Management, Forma Data Management, Forma Design Collaboration, BIM 360 Model Coordination, and Forma Build in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2026, 01:52 PM UTC
- Resolved
- Jul 22, 2026, 03:02 PM UTC
- Duration
- 1h 9m
Affected: Flow Platform GraphQL API
Timeline · 4 updates
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2026, 05:08 AM UTC
- Resolved
- Jul 22, 2026, 08:11 AM UTC
- Duration
- 3h 3m
Affected: APS - Manufacturing Data ModelFusionFusion OnlineFusion Team
Timeline · 5 updates
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2026, 11:41 PM UTC
- Resolved
- Jul 22, 2026, 12:49 AM UTC
- Duration
- 1h 7m
Affected: Forma Design Collaboration (Australia)
Timeline · 2 updates
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investigating Jul 21, 2026, 11:41 PM UTC
We are investigating an issue where customers are unable to load projects within Forma Design Collaboration in Australia. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 22, 2026, 12:49 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2026, 11:20 PM UTC
- Resolved
- Jul 22, 2026, 12:48 AM UTC
- Duration
- 1h 28m
Affected: APS - Model Derivative
Timeline · 3 updates
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investigating Jul 21, 2026, 11:20 PM UTC
We are investigating an issue where customers are experiencing latency while loading models in APS Model Derivative. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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identified Jul 22, 2026, 12:16 AM UTC
We have identified the cause of the issue where customers are experiencing latency while loading models in APS Model Derivative in Australia. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 22, 2026, 12:48 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2026, 08:10 PM UTC
- Resolved
- Jul 22, 2026, 02:06 AM UTC
- Duration
- 5h 55m
Affected: APS - Webhooks
Timeline · 7 updates
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investigating Jul 21, 2026, 08:10 PM UTC
We are investigating an issue where customers are experiencing some event data containing special characters not being delivered correctly in APS - Webhooks. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 21, 2026, 09:10 PM UTC
We are continuing to investigate an issue where customers are experiencing some event data containing special characters not being delivered correctly in APS - Webhooks. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 21, 2026, 10:10 PM UTC
We are continuing to investigate an issue where customers are experiencing some event data containing special characters not being delivered correctly in APS - Webhooks. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 21, 2026, 11:10 PM UTC
We are continuing to investigate an issue where customers are experiencing some event data containing special characters not being delivered correctly in APS - Webhooks. We will provide an update within 60 minutes or sooner if we have more information to share.
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investigating Jul 22, 2026, 12:13 AM UTC
We are continuing to investigate an issue where customers are experiencing some event data containing special characters not being delivered correctly in APS - Webhooks. We will provide an update within 60 minutes or sooner if we have more information to share.
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identified Jul 22, 2026, 01:14 AM UTC
We have identified the cause of the issue where customers are experiencing some event data containing special characters not being delivered correctly in APS - Webhooks. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
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resolved Jul 22, 2026, 02:06 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Read the full incident report →
