Autodesk incident

APS - Model Derivative | Fusion | Fusion Team

Minor Resolved View vendor source →

Autodesk experienced a minor incident on July 28, 2026 affecting APS - Model Derivative and Fusion and 1 more component, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 03:35 PM UTC
Resolved
Jul 28, 2026, 08:31 PM UTC
Duration
4h 55m
Detected by Pingoru
Jul 28, 2026, 03:35 PM UTC

Affected components

APS - Model DerivativeFusionFusion Team

Update timeline

  1. investigating Jul 28, 2026, 03:35 PM UTC

    We are investigating an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  2. investigating Jul 28, 2026, 03:57 PM UTC

    We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative. We have subsequently identified that Fusion and Fusion Team are also impacted, with customers experiencing failures generating thumbnails. We will provide an update within 60 minutes or sooner if we have more information to share.

  3. investigating Jul 28, 2026, 05:20 PM UTC

    We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative, Fusion, Fusion Team. We will provide an update within 60 minutes or sooner if we have more information to share.

  4. investigating Jul 28, 2026, 06:16 PM UTC

    We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative, Fusion, Fusion Team. We will provide an update within 60 minutes or sooner if we have more information to share.

  5. investigating Jul 28, 2026, 07:22 PM UTC

    We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative, Fusion, Fusion Team. We will provide an update within 60 minutes or sooner if we have more information to share.

  6. investigating Jul 28, 2026, 07:39 PM UTC

    We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative. We can now confirm that Fusion and Fusion Team have returned to normal operation. We will provide an update within 60 minutes or sooner if we have more information to share.

  7. resolved Jul 28, 2026, 08:31 PM UTC

    The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.