Autodesk experienced a minor incident on August 3, 2026 affecting Forma - Insight, lasting 10h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 04:48 PM UTC
We are investigating an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Aug 03, 2026, 05:46 PM UTC
We are continuing to investigate an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We will provide an update within 4 hours or sooner if we have more information to share.
- investigating Aug 03, 2026, 09:46 PM UTC
We are continuing to investigate an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We will provide an update within 4 hours or sooner if we have more information to share.
- investigating Aug 04, 2026, 12:54 AM UTC
We are continuing to investigate an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Aug 04, 2026, 02:50 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Sep 04, 2026, 03:55 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** # coe-inc151879-bimdata-p **Incident Date:** August 3, 2026 **Summary** Between 09:00 AM PDT and 07:30 PM PDT on August 24, 2026, Autodesk experienced a service disruption that resulted in customers being unable to view current data using Insight Builder in Forma Insight. **Impacted Services** * Forma Insight **Root Cause** * Long-running query timed out due to concurrent running data pipelines, combined with insufficient query performance. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improvements to query performance * Remove unnecessary functions from the pipeline * Isolate Insight Builder pipeline to a dedicated reader for consistent performance Thank you for your patience and understanding.