Autodesk experienced a minor incident on July 22, 2026 affecting Flow Platform GraphQL API, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2026, 01:52 PM UTC
We are investigating an issue where customers are experiencing latency and intermittent failures while accessing the Flow Platform GraphQL API. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Jul 22, 2026, 02:52 PM UTC
We are continuing to investigate an issue where customers are experiencing latency and intermittent failures while accessing the Flow Platform GraphQL API. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Jul 22, 2026, 03:02 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Jul 31, 2026, 08:10 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc150937-forge-asset-graph-prod **Incident Date:** July 22, 2026 **Summary** On July 22, 2026, between 05:45 AM PDT and 07:21 AM PDT, Autodesk experienced a service degradation affecting the Autodesk Platform Services \(APS\) – M&E Data Model API in the US region. During this time, customers experienced latency and intermittent failures while accessing the API. **Impacted Services** * Autodesk Platform Services \(APS\) – M&E Data Model API **Root Cause** * A request for a very large amount of data continued processing after it timed out, leading to repeated retries that overloaded supporting systems. * We resolved the issue by limiting the requests causing the problem and handling them separately from other customer activity, reducing strain on the affected systems. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Autodesk is strengthening timeout controls, so large requests stop within defined limits and cannot continue consuming system capacity after a timeout. * Autodesk is adding additional safeguards to maintain reliable performance as demand varies to reduce the risk of disruption to customer workflows. Thank you for your patience and understanding.