Fusion | Fusion Online | Fusion Team | APS - Manufacturing Data Mode

Update timeline

1. investigating Jul 22, 2026, 05:08 AM UTC

   We are investigating an issue where customers are experiencing failures in design save, version creation, BOM and milestone workflows, and export operations in the Fusion, Fusion team, Fusion Online and APS - Manufacturing Data Model in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Jul 22, 2026, 06:05 AM UTC

   We are continuing to investigate an issue where customers are experiencing failures in design save, version creation, BOM and milestone workflows, and export operations in the Fusion, Fusion team, Fusion Online and APS - Manufacturing Data Model in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. monitoring Jul 22, 2026, 07:00 AM UTC

   We have implemented a solution to resolve the issue where customers are experiencing failures in design save, version creation, BOM and milestone workflows, and export operations in the Fusion, Fusion team, Fusion Online and APS - Manufacturing Data Model in the US region and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

4. resolved Jul 22, 2026, 08:11 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

5. postmortem Jul 31, 2026, 07:47 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc150722-forge-data-asset-graph **Incident Date:** July 21, 2026 ‌ **Summary** On July 21, 2026, between 08:55 PM PDT and 11:10 PM PDT, Autodesk experienced a service degradation affecting Fusion, Fusion Team, Fusion Online and Autodesk Platform Services \(APS\) – Manufacturing Data Model in the US region. During this time, customers experienced intermittent failures when saving changes to designs, creating new design versions, working with Bills of Materials \(BOMs\), creating milestones, and exporting data. ‌ **Impacted Services** * Fusion * Fusion Team * Fusion Online * APS – Manufacturing Data Model ‌ **Root Cause** * A request for a very large amount of data continued processing after it timed out, leading to repeated retries that overloaded supporting systems. * We resolved the issue by limiting the requests causing the problem and handling them separately from other customer activity, reducing strain on the affected systems. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Autodesk is strengthening timeout controls, so large requests stop within defined limits and cannot continue consuming system capacity after a timeout. * Autodesk is adding additional safeguards to maintain reliable performance as demand varies to reduce the risk of disruption to customer workflows. ‌ Thank you for your patience and understanding.