Autodesk experienced a minor incident on August 4, 2026 affecting BIM Collaborate and Autodesk account and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 05:15 PM UTC
We are investigating an issue where customers are unable to access User Management within Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Aug 04, 2026, 05:45 PM UTC
We are continuing to investigate an issue where customers are unable to access multiple Autodesk products. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Aug 04, 2026, 06:29 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Aug 07, 2026, 08:30 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC151985 **Incident Date:** August 4, 2026 **Summary** On August 4, 2026, between 9:45 AM PDT and 11:03 AM PDT, Autodesk experienced an issue that prevented customers from accessing User Management and Products and Services pages within Autodesk Account. Customers also experienced issues while working with Forma, Fusion, Flow, and Info360 products. **Impacted Services** * User Management: administrators were unable to manage users, subscriptions, and products in Autodesk Account and Hub Administration * Subscription assignment: newly purchased subscriptions could not be assigned to teams * Forma, Fusion, Flow, and Info360: customers may have experienced issues accessing their projects **Root Cause** * The issue was caused by a Domain Name System \(DNS\) configuration change in User Management services. * A rollback of the configuration change was completed to restore service. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improvements to the testing and approval process for DNS configuration changes. * Improve rollback propagation speed. Thank you for your patience and understanding.