Autodesk experienced a minor incident on July 28, 2026 affecting Autodesk Support, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 05:38 PM UTC
We are investigating reports where a subset of customers may experience delays in the fulfillment of new hub creation requests submitted through Autodesk Support for Forma Build and BIM 360 products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Jul 28, 2026, 09:38 PM UTC
We are continuing to investigate reports where a subset of customers may experience delays in the fulfillment of new hub creation requests submitted through Autodesk Support for Forma Build and BIM 360 products. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Jul 28, 2026, 10:33 PM UTC
We are continuing to investigate reports where a subset of customers may experience delays in the fulfillment of new hub creation requests submitted through Autodesk Support for Forma Build and BIM 360 products. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Jul 28, 2026, 11:37 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Aug 29, 2026, 05:20 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC151439 **Incident Date:** July 28, 2026 **Summary** From July 24, 2026, at 1:00 PM PDT to July 28, 2026, at 4:25 PM PDT, Autodesk experienced a service disruption impacting hub creation requests by customers using BIM360 across US, AUS, EMEA, India, Japan, and Canada regions. **Impacted Services** * Autodesk Business Systems \(Autodesk Support\). **Root Cause** * The internal tool used by Autodesk Support to provision new customer hubs had a bug in the system. Autodesk proactively disabled the tool to prevent any further impact while a fix was developed and validated. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Safely restored the tool in read-only mode. * Strengthened access controls on the provisioning tool. * Validated the fix in all regions before returning the tool to full service. Thank you for your patience and understanding.