Autodesk experienced a minor incident on July 30, 2026 affecting BuildingConnected and TradeTapp, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 07:42 PM UTC
We are investigating reports of customers experiencing an issue where they are unable to add contacts to their qualifications in BuildingConnected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Jul 30, 2026, 07:52 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
- postmortem Aug 29, 2026, 05:27 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC151656 **Incident Date:** July 30, 2026 **Summary** On July 30, 2026, between 8:50 AM PDT and 12:46 PM PDT, Autodesk experienced a service disruption that impacted customers using TradeTapp Qualifications in BuildingConnected. Impacted users were unable to add or update contacts in their qualification applications. **Impacted Services** * BuildingConnected \(Qualifications module\) * TradeTapp by BuildingConnected **Root Cause** * The service disruption was caused by a faulty deployment which contained a regression that blocked this workflow. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Implement new workflow testing requirements before deployments. * Improvements to automated testing infrastructure. Thank you for your patience and understanding.